My Paddock Pool Sucks

Color wheel in shallow end already failing to respond to remote. No manual way to change it. Worked fine yesterday.

Electrician came out and set the fiber optics on the remote. Also seperated the color wheels.
Plastic pipe scrap removed from under wok pots.
Another Jandy valve top was replaced.

I met with Edward Ghiz, Debbie Moles, Bob and Chris from Poco Verde here. I tried to explain how the waterfall was supposed to look like. The one in their showroom has the waterfall set into a cantilever edge, hiding the sheer and lights from view. We looked over the pool and I explained the problems left to repair. Most all of the items had already been taken care of this week. All that is left is getting the fiber optics onto the remote, separating the color wheels for all the lights on the remote, fix the fiber optics falling out of the waterfall, and removing the white spacers on the wok pots. There is air getting into the filter system, causing it to loose prime, and he said they would fix that. One of the Jandy valves is malfunctioning also.
I showed him where the stucco on the face of the planter looked patched to me. Poco Verde offered to fix it but I refused, as they do not have a good track record with me on their repairs. Mr. Ghiz offered to have another contractor repair it and bill them the cost of the repair.
Mr. Ghiz said that the pool was complete and the rest is warranty work that they should have completed within a week.

Pool deck people came out and re-sprayed the deck.

Rosa from Paddock Pools called and said that the pool deck people will not be able to make it out today.
Ron with Paddock added salt and started up the pool. He also cut down some of the pipes that were sticking up in the wok pots.

Pool full of water again.

Prado and Sons came out and acid washed the plaster.
They said they cleaned it as best they could.
Refilling the pool with water.

Complaint filed with Arizona Registrar of Contractors.
On March 31, 2005 I contracted for a custom pool with Paddock Pools. It is now April 19, 2006 and they have yet to complete the pool.
I was forced to file a complaint with the R.O.C. on December 21, 2005 due to poor construction and they promised if I rescinded the complaint the pool would be completed shortly after February 15, 2006. I pulled the complaint and most of the items have been repaired.
Currently there are several items yet to finish.
1. Custom waterfall face stucco cracking. Many stucco patches to cover existing cracks. Stucco wall face looks poor, mismatched, and uneven.
2. Color wheels on main pool lighting not able to change separately by remote.
3. Fiber optic controller not on remote and color wheel not able to change separately by remote.
4. Gauge for waterfall pump not working. Explained – OK
5. Water leak at Jandy valve for one of the wok pot fountains.
6. Stains, paint and chips on pool deck.
7. Cleaning system not working correctly and plugged with construction material.
8. Fiber optic lines falling out of waterfall.
9. Wok pot water lines can be seen (pipes above nozzles)
10. Stains in pool plaster.
11. Concrete riser for wok pot # 3 not finished.
12. White spacers made from scrap pipe holding wok pots level. Needed?
Other problems keep arising as construction continues.

The pool was promised to be complete by April 19, 2006 by Edward Ghiz, Sr. Vice President, Construction Division.
I have a custom waterfall that has had to be rebuilt numerous times due to poor construction and was just refinished again this week. The waterfall face is just cosmetically poor due to mismatched stucco and with no cantilever edge to hide the sheer and fiber optics.
I feel the time it has taken to build this pool is way beyond a reasonable amount. I have made several concessions to try and expedite the work.

I would just like them to finish the work as promised with the quality and workmanship expected from Paddock Pools Construction Co.

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Ron with Paddock came out to start draining the pool. He also said that he would try and hide the pipes sticking out of the wok pots.
Paddock Pools, pool deck people came out to resurface the wok pot riser. He said he could texture it today and paint next week. Then when all the other work is done paint the entire deck and repair all the chips.

Prado and Sons came out to look over the perma-dirt stains in the plaster. He said they would need to drain the pool to acid wash it. I told him that we had thought that they were going to drain it last week or the week before. This is about the third time they have been by to look at this. He said it was the first he had heard about it. He would get back with Paddock on what to do next.
Paddock came out to resurface the pool deck and repair the chips. He was under the impression that the pool had been completed. They power washed the deck and left.
Ron with Paddock came out to check on the cleaning system. He was wondering if it had been drained yet. I told him that Prado and Sons had shut down the cleaning system earlier today. He would get back with Paddock on what to do next.
A couple of guys showed up to look at the tile. They said it was not due to their caulking but it looked as if the grout had run on the tile. They would see if they could clean it.
Poco Verde came out to touch up the paint on the waterfall.

Things that are yet to be completed:
1.Color wheels not able to change separately on main lighting.
2.Fiber optic controller not on remote and change color wheel separately.
3.Concrete riser for wok pot # 3 fiber optics not finished.
4.Gauge for waterfall pump broken.
5.Water leak at Jandy valve for one of the wok pots.
6.Stains and chips on deck.
7.Cleaning system plugged with construction material.
8.Fiber optic lines falling out of waterfall.
9.Wok pot water lines can be seen (pipes above nozzles)
10.Stains in plaster. (perma-dirt)

I called Edward Ghiz at 3:00pm and asked for him or a representative of Paddock Pools to come out and look at the pool. He stated that he had to leave for the Las Vegas office but would come out next week. He said he would call me back with a time to meet.

Complaint filed with B.B.B.
On March 31, 2005 I contracted for a custom pool with Paddock Pools. It is now April 19, 2006 and they have yet to complete the pool.
I was forced to file a complaint with the R.O.C. on December 21, 2005 due to poor construction and they promised if I rescinded the complaint the pool would be completed shortly after February 15, 2006. I pulled the complaint and most of the items had been repaired.
Currently there are several items yet to finish.
( SEE ABOVE )
Other problems keep arising as construction continues.

These were promised to be complete by April 19, 2006 by Edward Ghiz, Sr Vice President, Construction Division.
I have a custom waterfall that has had to be rebuilt numerous times due to poor construction and was just refinished again this week.
I feel the time it has taken to build this pool is way beyond a reasonable amount. I have made several concessions to try and expedite the work.

I would just like them to finish the work as promised with the quality and workmanship expected from Paddock Pools.

Poco Verde came out and repaired the waterfall face. They chipped away the falling stucco and patched the areas. They also replaced the rock into the wok pots.
Paddock called and the deck is scheduled for repairs on Wednesday.

Ron came out and worked on the cleaning system.
Red Rock came out to see if they could find the sewer line to be able to drain the pool.
Poco Verde stopped by to touch up the paint on the patches in the waterfall. I showed him where the stucco is releasing from the wall. He said he would get in touch with Scott Dilliam and let him know he would be out to repair it Tuesday or Wednesday.

They set the diving board and filled in the wok pot fiber optic cut.

Prado and Sons came out to look over the perma-dirt stains in the plaster. He said they would need to drain the pool to acid wash it. My wife told him that we had thought that they were going to drain it last week. He said it was the first he had heard about it. He would get back with Paddock on what to do next.

Nothing today.
Took some pictures of the pool.
Called E. Ghiz and left message. Debbie Moles returned the call and left a message that they have re-cleaned the tile and caulked along the waterline tile. She said that Prado and Chris would be out on Friday and the pool would be complete by the 19th.

Nothing today.

They came and picked up the diving board base and caulked around the perimeter of the waterline tile.

Nothing today.

Nothing Today.

The tile cleaner came by and tried to clean the tile. He said that he was able to get the streaking off but could not clean the grout stains in the tile itself. He did not want to try and clean the tile with harsh chemicals and destroy the tiles. He will check with Terry on what to do next.

Nothing today.

Poco Verde came out and filled the planter with dirt. They are going to patch the cracks in the stucco waterfall wall. I showed them that the stucco was falling off as a sheet. He did not think a patch would fix that. He would have to find out what they needed to do about that. I guess they decided just to patch the cracks that could be seen and not the underlying problem of the stucco not adhering to the wall.
A person came out and looked at the wok pot pipes. He said that there was water coming out of them, so they were plumbed correctly. I had to show him that the pipes were blocked and did not flow like they were supposed to.

Diving board was unbolted from deck.
Debbie Moles called asking if I knew where the sewer drain was. I have never seen it at this house.
Received another email from E. Ghiz stating all 13 items will be completed by April 19th 2006.