Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258
My Paddock Pool Sucks » Construction
Warning: Illegal string offset 'lang' in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/keyword-statistics/keyword-statistics.php on line 353

Warning: Illegal string offset 'keywords' in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/keyword-statistics/keyword-statistics.php on line 354

Warning: Illegal string offset 'description' in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/keyword-statistics/keyword-statistics.php on line 356

Archive for the 'Construction' Category

Dirty Deck

Wednesday, April 25th, 2007

Debbie Moles called and said that someone would be out Thursday to clean the deck.
Everything else seems to be working at the moment.


Wednesday, April 4th, 2007

Prado and Sons came out and plastered the pool. They also marked which tiles needed to be replaced.
Why, I don’t know, were the tiles not replaced before the pool was plastered, now they need to be cut out of a freshly plastered pool.

Ready for Plaster

Tuesday, April 3rd, 2007

DSC00128East Valley Excavating came out and cleaned up the pool interior, readying it for plaster.

Allen Tile showed up to replace broken tiles, but none were replaced.
Prado called and said they would not be able to be out today to replace the broken tiles, but Allen tile was already here.
Prado has the plaster scheduled for tomorrow.

Pressure Test

Monday, April 2nd, 2007

Paddock came out and pressure tested the inground lines.

Tile Tally

Friday, March 30th, 2007

Prado and Sons stopped by to find out how many tiles needed to be replaced. They told me they plan on plastering Tuesday.

Call for Pressure

Thursday, March 29th, 2007

I talked with Debbie Moles and she said they would have a tech out to pressure test the lines on Monday or Tuesday. Then plaster on Wed. or Thurs.

Removed more plaster

Monday, March 26th, 2007

Removed more plaster.

Removed more plaster

Sunday, March 25th, 2007

Removed more plaster.

Continuing to remove the plaster

Saturday, March 24th, 2007

They are continuing to remove the plaster.

Chip Out

Friday, March 23rd, 2007

DSC00085Today they showed up and started to chip out the old plaster. They are removing all of the “perma-dirt” plaster. In some areas they have gone thru the gunite shell with the air hammers, also chipped and cracked a few tiles.

Plaster by Friday

Wednesday, March 21st, 2007

Debbie Moles called and said that the plaster should be done by Friday of this week and start filling the pool over the weekend.

Waterfall Tiled

Wednesday, March 14th, 2007

D1219The face of the waterfall was tiled today.

Stucco Removed

Monday, March 12th, 2007

The stucco on the face of the waterfall was removed today.

Debbie Moles called and said that they will try and finish up the tile on Wednesday. They were out of the tile and will have more on Tuesday. A cleaning crew will also be here on Wednesday. Then the plaster can be finished.

Addendum for the tile

Friday, March 9th, 2007

Debbie Moles called and wanted me to sign an addendum for the tile work. She faxed it over and I signed it and faxed it back.
They will start on the tile Monday. Then finish up with the resurfacing.

Measure for Tile

Friday, March 2nd, 2007

Allen tile came out and measured the waterfall for tile.

Replaster Started

Tuesday, February 27th, 2007

DSC00068Prado and Sons came out and started chipping away at the plaster. They are removing the plaster from around all the fixtures and along the top edge. They will then apply a adhesive layer and then a finish coat.
I called Debbie Moles and was wondering why they were going to refinish the pool before repairing the waterfall and fiber optics.
She called me back and said that she called Prado and had them wait to finish till all the other work has been completed.
The fiber optics should be installed on Thursday or Friday. Allen tile will be out Friday at 8 am to look over replacing the stucco with tile.

Tile on Friday

Monday, February 26th, 2007

Debbie Moles called to let me know that the tile people will now be out on Friday to look over the job. They will then tell her if they are going to tile the waterfall or have me do it.


Friday, February 23rd, 2007

I called Debbie Moles and left a message for her to call me.

She called back and left a message stating that they are waiting on the tile guys to give them an estimate on Tuesday about tiling the stuccoed part of the waterfall. If the quote is lower than the one I supplied they will start on the waterfall before resurfacing the pool, if not than I will need to have the tile work done. Nick with the fiber optics will then repair the lighting. Once the waterfall has been completed they will do a multi coat on the interior of the pool.

Acid Wash Again

Wednesday, February 14th, 2007

Kelly Sharp was out today and acid washed the pool again.
Debbie Moles called to let me know that there were still some stains they are trying to remove. She is going to contact Prado and see what they can do. Kelly took pictures and they are going to meet with Nancy Graham tomorrow. She will let me know what they decide.

Stopped by

Friday, February 9th, 2007

Kelly Sharp with Paddock Pools stopped by to look over the pool. He will let Debbie Moles know what he thinks and have her get back to me.


Thursday, February 8th, 2007

I called Debbie Moles and left a message.
She returned the call and left a message stating that they were not done yet. Prado and Sons will be out Friday to ‘torch’ remove the water from the step. Kelly Sharp will also be out to see the results. She will call me on Friday or Monday to let me know what they found.

Acid Washed

Wednesday, February 7th, 2007

Prado and Sons came out and acid washed the pool today. They said they would be back on Friday to buff the rest.
DSC00053Kelly Sharp from Paddock came out to look over how it had gone.
The footprint is still there and as noticeable as it was before they washed it. Some of the other major stains had been removed but streaks can still be seen throughout the pool surface.

Draining Again

Monday, February 5th, 2007

A pool tech from Paddock showed up at 8 am and set up a submersible pump to start draining the pool.


Tuesday, January 30th, 2007

Debbie Moles returned my call, and that she would try and have me the time schedule by the end of the week. She said that she is trying to schedule times for the repairs.
She needs to schedule Dave with Prado to try and spot acid wash the step with the footprint. If he is unable to remove it then they need to resurface the pool.
She contacted Pentair to see if they can figure out the heater.
They need to remove the water sheer, and install a larger sheer. They have already remeasured the area. She is unsure of when they will be able to install the new sheer until the interior of the pool is decided.
The peeling stucco will also be replaced at that time.
I told her that all work needs to be completed before March 31st. She stated that all the work should be done before it gets warm, but would not give a date.

Plaster Problem

Friday, June 30th, 2006

Prado and Sons and Gene with Paddock Pools came out to look over the stains in the pool. Since the ph level bounces around 8 the staining is expected. The footprint on the first step is from hydration and the dirt in the plaster is from the materials used to make plaster. Since the pool was plastered during a dust storm, it is considered an act of god. They are willing to try and buff the surface to remove the surface staining and drain the pool to the first step to try and remove the footprint. Gene is going to contact Debbie and then let me know what they are willing to do.
March 10, 2006 – plaster applied
March 13, 2006 – stains noticed along wok pot wall
March 21, 2006 – Prado said needs to be acid washed
March 29, 2006 – stains sanded
March 31, 2006 – complaint to BBB stains included
April 14, 2006 – Prado said needs to be acid washed
April 19, 2006 – Prado said needs to be acid washed
April 20, 2006 – complaint with ROC stains included
April 21, 2006 – acid washed
May 08, 2006 – tried to wire brush the stains
May 30, 2006 – stains still there
June 30, 2006 – Prado looked over stains

Pool Completed

Wednesday, April 26th, 2006

I met with Edward Ghiz, Debbie Moles, Bob and Chris from Poco Verde here. I tried to explain how the waterfall was supposed to look like. The one in their showroom has the waterfall set into a cantilever edge, hiding the sheer and lights from view. We looked over the pool and I explained the problems left to repair. Most all of the items had already been taken care of this week. All that is left is getting the fiber optics onto the remote, separating the color wheels for all the lights on the remote, fix the fiber optics falling out of the waterfall, and removing the white spacers on the wok pots. There is air getting into the filter system, causing it to loose prime, and he said they would fix that. One of the Jandy valves is malfunctioning also.
I showed him where the stucco on the face of the planter looked patched to me. Poco Verde offered to fix it but I refused, as they do not have a good track record with me on their repairs. Mr. Ghiz offered to have another contractor repair it and bill them the cost of the repair.
Mr. Ghiz said that the pool was complete and the rest is warranty work that they should have completed within a week.

A List

Wednesday, April 19th, 2006

DSC00231Prado and Sons came out to look over the perma-dirt stains in the plaster. He said they would need to drain the pool to acid wash it. I told him that we had thought that they were going to drain it last week or the week before. This is about the third time they have been by to look at this. He said it was the first he had heard about it. He would get back with Paddock on what to do next.
DSC00239Paddock came out to resurface the pool deck and repair the chips. He was under the impression that the pool had been completed. They power washed the deck and left.
Ron with Paddock came out to check on the cleaning system. He was wondering if it had been drained yet. I told him that Prado and Sons had shut down the cleaning system earlier today. He would get back with Paddock on what to do next.
DSC00248A couple of guys showed up to look at the tile. They said it was not due to their caulking but it looked as if the grout had run on the tile. They would see if they could clean it.
Poco Verde came out to touch up the paint on the waterfall.

Things that are yet to be completed:
1.Color wheels not able to change separately on main lighting.
2.Fiber optic controller not on remote and change color wheel separately.
3.Concrete riser for wok pot # 3 fiber optics not finished.
4.Gauge for waterfall pump broken.
5.Water leak at Jandy valve for one of the wok pots.
6.Stains and chips on deck.
7.Cleaning system plugged with construction material.
8.Fiber optic lines falling out of waterfall.
9.Wok pot water lines can be seen (pipes above nozzles)
10.Stains in plaster. (perma-dirt)

I called Edward Ghiz at 3:00pm and asked for him or a representative of Paddock Pools to come out and look at the pool. He stated that he had to leave for the Las Vegas office but would come out next week. He said he would call me back with a time to meet.

Complaint filed with B.B.B.
On March 31, 2005 I contracted for a custom pool with Paddock Pools. It is now April 19, 2006 and they have yet to complete the pool.
I was forced to file a complaint with the R.O.C. on December 21, 2005 due to poor construction and they promised if I rescinded the complaint the pool would be completed shortly after February 15, 2006. I pulled the complaint and most of the items had been repaired.
Currently there are several items yet to finish.
Other problems keep arising as construction continues.

These were promised to be complete by April 19, 2006 by Edward Ghiz, Sr Vice President, Construction Division.
I have a custom waterfall that has had to be rebuilt numerous times due to poor construction and was just refinished again this week.
I feel the time it has taken to build this pool is way beyond a reasonable amount. I have made several concessions to try and expedite the work.

I would just like them to finish the work as promised with the quality and workmanship expected from Paddock Pools.

Diving Board

Saturday, April 15th, 2006

DSC00206They set the diving board and filled in the wok pot fiber optic cut.

Nothing Here

Wednesday, April 12th, 2006

Nothing today.

Diving Board Left

Tuesday, April 11th, 2006

They came and picked up the diving board base and caulked around the perimeter of the waterline tile.


Monday, April 10th, 2006

Nothing today.


Friday, April 7th, 2006

Nothing Today.


Wednesday, April 5th, 2006

Nothing today.

Planted Dirt

Tuesday, April 4th, 2006

DSC00181Poco Verde came out and filled the planter with dirt. They are going to patch the cracks in the stucco waterfall wall. I showed them that the stucco was falling off as a sheet. He did not think a patch would fix that. He would have to find out what they needed to do about that. I guess they decided just to patch the cracks that could be seen and not the underlying problem of the stucco not adhering to the wall.
DSC00183A person came out and looked at the wok pot pipes. He said that there was water coming out of them, so they were plumbed correctly. I had to show him that the pipes were blocked and did not flow like they were supposed to.

Sewer Missing

Monday, April 3rd, 2006

Diving board was unbolted from deck.
Debbie Moles called asking if I knew where the sewer drain was. I have never seen it at this house.
Received another email from E. Ghiz stating all 13 items will be completed by April 19th 2006.


Tuesday, March 28th, 2006

Cody cleaned out the main drain. Plaster and junk was stuck down in the pipe. He said there was still some suction from the side safety drain but that may be normal.
A company looked at the crooked diving board. He said it did not look like they would have to tear out the deck to straighten it.
I talked with Fiberstars about getting the lights to sync. They replied that with the X-10 remote you can have synced or independent but not both. I guess I will have to live with independent lighting for now. So this narrows the list down by eliminating # 2, # 4, # 6.
Spoke with fiber optic people about the fiber on wok pot # 3 being in conduit. With the bends at 90 degrees, they would not be able to pull them out if they needed to repair them anyways. So the verdict for that one is it doesn’t matter if it is in conduit, future repairs will just mean rebuilding wok pot bases.

Glue Job

Monday, March 27th, 2006

DSC00159Fiber optics under waterfall glued in. Looks like a glue job. I will have to rebuild the top of the wall so it has a cantilever edge like the rest of the pool to hide the sheer. I don’t trust Poco Verde to try and fix it. The fiber optic controller is not only the wrong one but was not installed per manufacturer’s instructions. It was placed below the water line of the wok pots, possibly allowing the water to flow from the wok pots back into the controller, shorting it out. He said that he would let the office know about the plugged wok pot bubblers. Also they need to have the electrician come out and wire the controller into the remote. The Jazz lights no longer sync.
DSC00164Person came by to fix the pool stains. Stains, also known as perma-dirt, are still visible. Rust spot near waterfall, several streaks down the sides of the pool where the water line tile bled down. Plaster has dirt embedded in it throughout the surface. They plastered it right before a dust storm.
Cody called and said he could not make it today, still no air for his tank. The main drain remains plugged.
I found where the stucco on the waterfall is separating from the wall. A crack has formed where the tile meets the stucco and is lifting away from the wall on both sides.
This week’s list:
1. Stucco lifting from waterfall wall.
2. Lighting color wheels won’t sync.
3. Color wheels not able to change separately.
4. Pool lighting will not sync with fiber optic lighting.
5. Fiber optic controller not on remote.
6. Fiber optic controller not an auto-sync.
7. Stains in plaster.
8. Stains and chips on deck.
9. Grout on water level tile.
10. No conduit in concrete riser for wok pot # 3 fiber optics.
11. Wok pot lines plugged and do not spray correctly.
12. Diving board set crooked.
13. Gauges for cleaning system rusted.
14. Gauges for pumps broken.
15. Main drain plugged.
16. Water leak at Jandy valve for one of the wok pots.
17. U/V, Salt controller, timer, mounting poles falling down.


Friday, March 24th, 2006

DSC00142The electrician was out and wired the pool lights. He replaced the F/X light with Jazz lights. They can now be turned off and on separately, but the colors have to be the same.
Cody was out and fixed the cleaning system, replaced two gauges, and tried to clear out the main drain. He will be back on Monday to pull the main drain and clean out the line that is plugged.
DSC00144Scott Dilliam came out to look over the progress. I showed him where the fiber optics is still not in conduit. I explained that the lights not being able to operate in sync or independently will be a problem. Fiberstars, the maker of Jazz Lights and the fiber optic system, has a controller that will operate the lights in sync and separate. He said if it could be done he will do it. Fiberstars offers a WPC-3 system that will control their lights and the pumps.
DSC00149Salt system added into pool plumbing. 19 bags of salt added to pool. They hung the controller for the salt system on the small electric conduit that the ozone generator, radio remote, and electrical service is hung on, causing the whole thing to sway in the breeze. Another thing I will have to fix.
Debbie Moles called and said that the fiber optics was done. I told her I had not seen anyone but would look. She called back and said they would be out today. Fiber optic controller, 6004, was placed and turned on. Debbie called and said that they would be back to finish the waterfall fiber optics on Saturday. Wok pot pipes are still blocked with dirt. Wok pot pipes were cut down so they did not stick up out of the pots. The light controller is not an auto sync version as discussed on many occasions. Maybe they will figure it out on their own this time.

Week 52

Thursday, March 23rd, 2006

While checking the chemical balance and trying to clean up the dirt on the bottom, about 2 hours, I noticed that if I turn on just the shallow end skimmer, the pump sucks air and runs dry. Checked skimmer and it does have water in it. Also air in the line if I choose main drain only, but does not run the pump dry. The PCC 2000, a.k.a. Piece Crap Cleaning 2000 system, is still not clearing the dirt up and now makes lots of noise.
Debbie Moles called and said the electricians will be out on Friday to replace the lights with the Jazz lights. Cody will be out to fix the gauges, cleaning system, and check on the air in the system. Scott will try and straiten out the diving board.


Wednesday, March 22nd, 2006

Scott Dilliam was out to look at the cleaning system. I showed him the air bubbles coming out of the cleaning nozzles on the bottom of the pool. He said that was fine. The cleaning system is still not working. I mentioned that the auto fill was still running, and he said that he had raised the level of the water so it was just filling to catch up.
Debbie Moles called, she was under the impression that the lights were done. I also reminded her that if they have to acid wash the plaster, it would set back the installation of the salt system. She said she will contact the electricians, Terry with orientation, and Scott Dilliam in the morning and find out where we are at. I again stressed how important that we not go past the one year mark on this pool.


Tuesday, March 21st, 2006

The electrician changed out the light in the deep end to an F/X light, but the diver did not show so he could not change the light under the waterfall. He needs to re-schedule to a later date.
Prado and Sons showed up to look at the stains in the plaster. They said it needs to be acid washed. They will try for the end of the week or early next week.


Monday, March 20th, 2006

Tile was cut below the water sheer to allow fiber optic placement. Electrician called, they will be out at 7:30am to change both pool lights.


Friday, March 17th, 2006

The electrician repaired the incorrectly wired pumps. He also said that the pool lights were also wired wrong and he fixed that also. He said they also installed the wrong lights in the pool. The color wheels can not be synced together, only one light has the auto sync feature the other light is a standard light. While checking his paperwork he also noted that they had installed Jazz lights, his paper calls for F/X lights. The F/X is a lower output lamp, and on a pool this size why lower output lamp? My contract states Jazz lights. So he needs to call and have a diver come out and replace the lights with the correct ones. They will not be able to operate the lights independently of each other the way they are wired and he doesn’t know if they will be able to sync colors with the fiber optics. According to Fiberstars, http://www.fiberstars.com/, all their lighting should be able to sync with each other assuming you get the right ones.
Jesse with Poco Verde called and said they are not able to seal the wok pots till the fiber optics are done in the pots.
Paddock came by to touch up the chips, stains, and cracks. He looked over the deck and said that he could do the repairs but since the construction was not finished, as he was told, he wanted to wait. He said that he would need to pressure wash and repaint the whole deck. I agreed that we need to wait because they still need to move rock and dirt across the deck.
Prado and Sons Plaster called and will be out on Tuesday to look over the stains in the plaster.
Water level down over 1/2″ since I turned off auto leveler. Pumps did not run all last night because the U/V system was installed.
Called Debbie and left another message.
Debbie Moles called and I gave her the list of things yet to be done. She was under the impression it was complete. She is going to schedule the electricians to figure out the lighting, fiber optic people, Poco Verde to seal the wok pots, Allen Tile to clean up the tile, the deck cleanup, and the plasterer to fix the stains. I am going to give them till the end of March to finish the project, at that time I will have no further contact with them.

Week 51

Thursday, March 16th, 2006

Poco Verde is attempting to seal the wok pots to keep them from leaking. Todd came out for orientation meeting. He couldn’t get color wheels on lights to work correctly either. Chlorine levels at 0.5 and ph at 8.4. He advised on brushing the pool 3 times a day for the first 14 days. Clean the cartridge filters every 3 months.
Today’s list of concerns:
1. PCC2000 cleaning system won’t cycle.
2. Lighting color wheels won’t cycle.
3. Color wheels not able to change separately.
4. Pool lighting will not sync with fiber optic lighting.
5. Pumps on wrong timers/remote.
6. Stains in plaster.
7. Stains and chips on deck.
8. Fiber optics not working. No illuminator
9. Waterfall lighting not in.
10. No conduit in concrete riser for wok pot # 3 fiber optics.
11. Wok pot lines plugged and do not spray correctly.
12. Wok pot bubbler pipes stick up over pots.
13. Diving board set crooked.
14. Gauges for cleaning system broken.
15. Gauges for pumps broken.
16. Dirt in deep end can not make it to the main drain. PCC2000 spraying over the top of main drain, keeping debris from making it to the drain.
Called and left message for Debbie to call me. She will be out till Friday. UV system was installed and plumbed into the filter.

Fiber Optics

Wednesday, March 15th, 2006

Fiber optic people were out today. Only thing done was to put wok pot 3’s wire inside conduit. The conduit does not continue where they are going to pour concrete. The wires will be inside the concrete wok pot base. They left the conduit running above ground behind the wok pot bases. The waterfall lighting is lying on top of the waterfall. The PCC2000 automatic cleaning system has failed already. Only half the heads work and even they are pointed in the wrong directions. I believe there is a leak somewhere because the auto water leveler is still running. I shut it off to see how much the water goes down.


Tuesday, March 14th, 2006

Debbie Moles called and asked if I would mark all the areas that need repair in the deck. She said they would be out Thursday or Friday or Monday or Tuesday to fix it. The plaster stains would be looked at and the diver will try to get them out. The start up crew placed the PCC cleaning heads into the pool. Added skimmer baskets and flow nozzles. Wok pots #2 and 3 has something in the line and does not flow correctly. The plug is before the fiber optics, so they can’t blow it out. They left the remote for the water features and lights with me. The color wheels on the lights do not work or are missing.

No Show

Monday, March 13th, 2006

Start up people could not make it today. Paddock tech started filter and checked pumps. 2 pumps wired incorrectly, he will have the electricians out to fix them. Waterfall output was not what I expected. It throws only about a foot out from the wall. He added chlorine and acid to the pool. He said the start up people should be out tomorrow to place the cleaning jets and all the nozzles. He said to brush it today and none tomorrow so the set up guy can set the cleaners. I brushed to pool down twice the first time. I noticed several stains in the plaster along the wok pot side.
Thursday 03-16-2006 pool orientation.
Friday 03-24-2006 the salt system will be added.


Friday, March 10th, 2006

Interior of pool applied. White 3M Quartz Aggregate applied. Filling pool with water.
Debbie Moles called and said that the pool startup crew would be out on Monday. Fiber optic people would be out on Tuesday or Wednesday. And the deck would be touched up on Thursday or Friday.
Stacey called and said she is having a tech come out Monday to start the equipment. The salt system will be installed in a week or so.

Week 50

Thursday, March 9th, 2006

$4875.40 final payment picked up. Poco Verde re-hung equipment gate.

Paint Waterfall

Wednesday, March 8th, 2006

Poco Verde painted the waterfall and set the caps on the exterior wall. I made the 3rd payment of $17,626.20 and handed them the addendum at their main office. Debbie Moles called to let me know that they are going to plaster on Friday and she needs the final payment before then. She will have Scott stop by to pick it up.

Plastered on Friday

Tuesday, March 7th, 2006

Debbie Moles called and said that the pool will be plastered on Friday. I told her that the date on the addendum had to be changed to 03-03-2006, the date I received it. I also told her that the waterfall and wall caps have yet to be painted.


Monday, March 6th, 2006

Poco Verde worked on waterfall and capped the front wall. They have yet to paint the waterfall front and wall caps. Debbie Moles faxed me a contract addendum verifying all work has been completed to this point. The addendum #74104 dated 02-23-2006 states:

The following issues have been fully completed and repaired to my full satisfaction.

1. The 3 walls rebuilt per original plan. (2 side walls and 1 back wall).
2. Risers behind wok pots concrete line repaired. Expansion joints filled.
3. Pipes for wok pots bubbler system centered in pots.
4. Planter wall rebuilt with rebar for extra strength.
5. Front fence rebuilt and painted.
Kooldeck touch up and fiber optic lighting will be completed after the interior finish is completed.

She is asking me to sign this so they can continue with the finish of the pool. I told her that they have yet to paint the waterfall wall and repair the Kooldeck, e-mail picture I sent her on February 22, 2006, at the water tile line. If they finish the interior they will have to paint at the waterline with water in the pool. She said she would call Scott and ask him about it.

Personal note: The date on the addendum is false. I received this addendum today. They have not completed the work stated. The 3 walls were rebuilt but the waterfall face, the 4th wall, has yet to be painted. The concrete lines have been repaired; they were never expansion joints, just poor workmanship. The risers are centered in the pots but the 3rd pot bubbler water line is kinked. Unknown if they will even work right. The planter wall was rebuilt with rebar, finally a true statement. The front fence is now been rebuilt to code but the rebar was just cut from the top so the caps could be placed onto it. Caps have not been painted yet. Their wording in the addendum is correct but not accurate.


Saturday, March 4th, 2006

Poco Verde worked on waterfall.

Week 49

Thursday, March 2nd, 2006

Repaired hose bib next to pool. Debbie Moles called to check on hose bib. It was the hold up for the past 2 weeks. I explained to her my frustration again. In 2 weeks, just some paint and a hose bib.


Tuesday, February 28th, 2006

Poco Verde finished painting outside wall, still not capped and rebar sticking out the top.

Week 48:

Monday, February 27th, 2006

Painted first coat on outside wall.


Wednesday, February 22nd, 2006

Debbie Moles called and said that they are ready to plaster. She wants me to sign an addendum stating that everything is fine. She said that Scott had been out and the cracks are just surface cracks, nothing to worry about. I asked if he was looking at the same ones I saw. She will get back to me on this. I also told her about the water bib in the back that no longer works and that the construction crew has been using the neighbor’s water for their work. She stated that the fiber optics line for wok pot 3 will be put into flex conduit. They did not like to use flex due to it is hard to run the line inside it. (Like being poured inside concrete is easier to pull?) I e-mailed Debbie Moles the pictures of the cracks I saw.

I am sending you a couple pictures of the cracks I talked with you about on Wednesday. They are located on each side of the waterfall, flanking the sides of the tile.

The back hose bib that is connected to the automatic fill system is dead. I have not checked to see if it is the hose bib itself or if there is no water to that line anymore.

I also noticed where the waterfall meets the pool, the deck has chipped and cracked. I know these will be taken care of later when they come to finish the deck but I just wanted you to be aware of them.
So as I see it we are currently going to wait on the fiber optics for both the water sheer and the wok pot till after the pool has been plastered and filled. Then the deck and the wok pot base can be repaired, gate for equipment area re-hung, exterior yard wall capped and finished, planter refilled with dirt, salt system added, pressure gauge on cleaning system repaired, diving board, Jazz lighting controller, fiber optic controller and illuminator, and remote light/pump controller, will be installed at a later date barring any other problems don’t pop up.

Week 47

Friday, February 17th, 2006

Handy Randy came out and cut the tile below the water sheer. Debbie Moles called and said that they were all caught up on the project. I reminded her that the fiber optics at the water sheer and wok pots were still not complete. She said that they wanted to finish them last along with the deck repairs, so that it would not get broken again. I told her about the cracks in the planter face. The plasterers should be here on Monday or Tuesday.

Day 30 of contract – Final Day

Wednesday, February 15th, 2006

Fiber optics in pot #3 replaced. Optics could not be run in conduit. A cut into the concrete at the wok pot base so that the optics line could be rerun into the wok pot. This will place the fiber optics inside the concrete base. If any service is ever needed to the cable, the base would need to be torn up to get to the cable. Debbie Moles called and left a message, she will call again on Thursday.


Tuesday, February 14th, 2006

Fiber optics that was broken in pot #3 was pulled from their conduit. I noticed several cracks in the stucco on the face of the waterfall.

Day 26 of contract

Monday, February 13th, 2006

Wok pot bases textured and painted.


Friday, February 10th, 2006

They were out to fill in the lines on the wok pot bases. George Smith was out to clean the interior of the pool.

Week 46

Thursday, February 9th, 2006

Poco Verde removed wok pots. Fibre Creations came out to place fiber optics. Could not do water sheer due to placement too far into wall. No lip to mount to. Can not cut into the tile due to the light fires down and would be blocked by the tile. Number 3 wok pot fiber optic line broke. Have to re-plumb wok pot fiber optics.


Wednesday, February 8th, 2006

Debbie Moles called and said that everything should be finished by Tuesday. Poco Verde cleaned up and finished their work on the planter. They are waiting for final inspection on the wall. They should be out to start on the wok pots next. She said that if I wanted, Poco Verde would refill the planter with dirt in a couple weeks. The fiber optics is set for Friday. I told her about the sheer not having the lip to mount the optics on. She will confirm this with Scott. Scott is working on the sheer lip and plans to cut the tile back.

Look Over Job

Tuesday, February 7th, 2006

Chris with Poco Verde stopped by to look over the job. He asked what color for the wall. I told him an off white would due. I asked him not to fill the planter with dirt; I would take care of it. He said that he called for final inspection on the outside wall. He would be done in a day or two. He just wants to clean up and backfill once inspected. He plans on working on the wok pots this week.

Day 20 of contract

Monday, February 6th, 2006

Front face of waterfall tiled. Side wall is almost complete. Tile sits flush with water sheer. There is no place for the fiber optics to mount.
“The Fiberstars Waterfall Light Bar can be installed
before or after the fall is installed. Note: Installation
of light bar on radius falls before the fall is installed is
recommended. Making sure the bevel on the
light bar track is angling away from the pool wall,
toward the back of the water (see Fig. 2). Simply
attach the light bar to the fall using clear PVC cement.
Be careful not to obstruct the water flow with the light
bar track or PVC cement. Pull fiber through the conduit
at the waterfall back to the illuminator location.
Important! On sheer falls there must be
1 1/8” between the finished tile and the front lip
of the fall. On Rain falls there must be 1 5/8”
clearance for installation of light bar.”

None of these instructions were followed as the water sheer is flush with the tile. These instructions were taken from Fiberstars website, http://www.fiberstars.com.


Saturday, February 4th, 2006

Side wall footer poured. Work on tile on top of planter.


Friday, February 3rd, 2006

Debbie Moles called and said the lines were going to be decked over and would be flat when finished. She stated that Poco Verde would be working this weekend. Side wall footer failed first inspection. Planter top tile started.

Week 45

Thursday, February 2nd, 2006

Side wall footer dug. Debbie Moles called. I told her about the accent line in the wok pots.

Remove Wall

Wednesday, February 1st, 2006

Stucco waterfall. Remove side yard wall. Attempt to repair line in wok pot bases. They accented the concrete pour line in the wok pot bases instead of filling it in.


Tuesday, January 31st, 2006

Work on planter, waterproof interior.

Set Sheer

Monday, January 30th, 2006

Set water sheer.

Day 12 of contract

Sunday, January 29th, 2006

Worked on planter.


Friday, January 27th, 2006

Worked on planter.

Week 44

Thursday, January 26th, 2006

Started on the planter.


Wednesday, January 25th, 2006

2:30pm a crew arrived to work on wok pots and lowering pool water pipes. Only the broken pipes were lowered. Crew left at 3:45pm. Debbie Moles called and I told her about the pipes. She called Scott and they are going to run the pipes thru the footer. Tomorrow Poco Verde will be out to pour the footer and start on the planter Wednesday.

Day 6 of contract

Monday, January 23rd, 2006

Poco Verde called and told us that they were going to try and file for the wall permit today. Debbie Moles called and said that the plumbers would be out Thursday to set the sheer. Footer for the planter was dug by Poco Verde. Several pipes for the pool were broken when the footer was dug down to proper depth. Pipes are about 6” below the ground and the footer will now go over and around the plastic pipes.


Friday, January 20th, 2006

Decking cut where planter is supposed to go.

Week 43

Thursday, January 19th, 2006

Brick delivery.


Wednesday, January 18th, 2006

Poco Verde arrived and started demolition on planter. They removed all 4 walls of the planter including the water sheer. Talked with Debbie and she said that they needed to start over with all 4 walls. I also told her that it looked as if they hit some of the pool water lines that were under the planter.

Week 41

Thursday, January 5th, 2006

Work on back wall starts. Scott Dilliam called and wanted to know if I had spoken with the neighbors about the wall. I told him that I had explained to Debbie Moles I was not going to make promises I did not know if I could keep.


Friday, December 16th, 2005

Wok pots were filled with river rocks.

Week 38

Thursday, December 15th, 2005

Wok pots set and plumbed with water and lights. The pipes are not centered in the pots. It looks as if there was a problem with one of the pipes in the cleaning system as there is a hole in the pool shell around one of the pipes. Waterfall tile is grouted.


Tuesday, December 13th, 2005

Permadeck continued working on re-coloring the deck above the waterline tile and below the wok pot bases. Debbie Moles called to check status. Chris with Poco Verde stopped by. He said they sealed the planter, and were getting ready to set the wok pots. We talked about leaving the water-fill for the pots straight up for the bubblers in the pots. He said they would just put rock in the bottom to hide the epoxy seal.


Monday, December 12th, 2005

Permadeck started on re-coloring the deck above the waterline tile and below the wok pot bases. Electricians wired pool equipment. Planter was painted and filled with dirt.

Wrong Pots

Friday, December 9th, 2005

I told Poco Verde about the waterline tile, and they said they would cut it out of their way when they place the saltio tile across the top. I met with the permadeck repair that was out to recolor the area replaced by grout. He agreed that the grout would not last long. He had to talk with his department before proceeding. Bob Owens from Poco Verde called and said the wok pots were wrong and it would be the end of the month before new ones could be made. He was going to check and see if an alternative color pot could be found. Debbie Moles called and I told her about the grout used for the deck, no water proofing in planter, wok pots and wok pot tier seam. She talked with Scott Dilliam and he assured her that it was not grout but was just covered in some grout and it was hard as rock. She also said that Poco Verde was able to find the right wok pots and would be installing them today. The seam would be ground down early next week and then filled with permadeck.

Week 37

Thursday, December 8th, 2005

Debbie Moles called to check status. They started on the tile for the waterfall face. Wrought iron fence panels were placed and welded in. Tile on the waterfall was placed all the way to the top of the waterfall on both sides of the sheer, leaving no room for the saltio tile across the top.

Random Tile

Wednesday, December 7th, 2005

They started on cutting in the random tile along the waterline. Wrought iron fence posts were concreted in. Saltio tile across the waterfall planter started.

Sheer Raised

Monday, December 5th, 2005

Debbie Moles called to check status but I had not been home yet to see if anyone had been working. Water sheer raised and capped by sheer installers. The tile gap between the wok pot bases and the waterline tile was filled in with approximately 1” of tile grout. It was then shaped to look like the permadeck.

Week 36

Thursday, December 1st, 2005

Poco Verde worked on the waterfall, removing the top row of bricks above the water sheer.

Week 34

Thursday, November 17th, 2005

Fiber optic people started on adding fiber to waterfall. They cut out the wall from the misplaced conduit to where it was supposed to be, chiseling a line inside the waterfall wall. I spoke with Debbie Moles and told her about the nail holes in the face of the waterfall that Poco Verde was going to repair before painting but did not. I also asked her about the fiber being embedded into the wall. She said that the nail holes would be fixed and that the fiber optics would never be a problem in the wall. She asked me to e-mail her some current pictures of the planter.
E-mail to her.
This is where we are at as of 11-17-05
Picture DSC00075 – front view of planter.
Picture DSC00079 – water sheer with fiber optics cut out?
Picture DSC00080 – I will be happy to buy Poco Verde a level if they need one.


Wednesday, November 16th, 2005

Poco Verde worked on planter.


Tuesday, November 15th, 2005

Poco Verde worked on planter.
I spoke with Debbie Moles and she said that the fiber optic people would be out this week to finish up their area. Tile should be ready to install by Friday.

Week 33

Friday, November 11th, 2005

Poco Verde started to work on planter.

Week 32

Thursday, November 3rd, 2005

Pool deck work continues.
I met with Scott and Chris at 1:00pm. I gave him the list of concerns. Poco Verde is going to remove the top row of blocks and create a 5” fascia to match the pool edge. This will give him the needed concrete above the sheer and he will not have to remove the sheer, possibly damaging it. He is also going to repaint the waterfall to something less white, and seal the planter. Scott will have them fix the concrete lines showing on the pot risers. He also assured me that the lighting fixtures will be straightened before they are complete. The fiber optic conduit in the waterfall will be cut and capped; new ones will be installed correctly. Poco Verde will be out Monday to start work.


Wednesday, November 2nd, 2005

Pool deck work continues. Debbie Moles called and said that Scott Dilliam would be out Thursday at 1:00pm.


Tuesday, November 1st, 2005

Pool deck work continues.

Start Deck

Monday, October 31st, 2005

Debbie Moles called at 12:30pm and said that she had spoken with Scott Dilliam. He will call her with a time that we can meet and try and settle the problems. 1:00pm the decking people arrived to start on the pool deck.


Friday, October 28th, 2005

Work on the wall continues. They painted the planter walls. Spoke with Debbie Moles about 4:00pm. I told her about the waterfall being too low and she said that the original pictures from Paddock where artist concept pictures and may not be exactly what is installed. Told her I would like to meet with her and or Scott Dilliam to discuss the planter waterfall. She would get a hold of Scott and let him know.

The Wall

Wednesday, October 26th, 2005

Work on the wall continues. Backyard interior wall that Poco Verde replaced was painted white.
Talked with Debbie Moles and told her about my concerns on the uneven planter wall. She called back around 1:40 and said that Scott Dilliam and Chris from Poco Verde would be out around 2:30 to 3:30 to discuss the problem with me.
At 2:30 Poco Verde showed up and I showed him the drawing I had verses the current layout. The equipment wall not level, tile only 8” wide on the side wall tops, the waterfall 1 brick row below the top, the fiber conduit way below the waterfall, and that the planter had not been fully sealed. He said they would seal the planter today, talk with Scott about the placement of the waterfall and conduit, and level the top of the equipment wall with stucco. Redo the stucco on the planter before painting it and then painting it around Friday. He said that Poco Verde would warrantee the wall from further cracking, and if it did crack they would repair it. I asked for this in writing and he said he would get me a copy. He said he would have to check his drawings about the tile widths, capping the planter walls. The side caps were 8”, the same thickness as the bricks, and could not be larger due to the tile being too brittle to hang over. As for the waterfall cap, he could credit the cost if his drawings showed 2 rows. I told him I prefer 2 rows of tile as in the drawing I have. He was waiting for the fiber optics to be plumbed before he can set the wok pots.
An email showing the orig. pool layout pictures and current design was sent to Debbie Moles, at 4:00pm. :
Pictures 001, 002, and 003 are the original design pictures I received when we purchased the pool on March 26, 2005.
Picture pool was altered to the way it needed to be built due to diving pool specs, fitting it into yard, and visual appeal. Mr. Anderson and I reviewed the final plan on April 15, 2005.
Picture DSC00001, DSC00010, and DSC00011 Show the current progress.
Picture DSC00001 shows a couple of things. First the waterfall front does not continue onto the deck as shown in picture 001, where the tile lines up with the pool deck tile line. At this point I could live with that. The unevenness of the back wall.
Picture DSC00010 shows the tile layout. The side tile has been cut to wall thickness. The waterfall tile has not been cut yet.
Picture DSC00011 shows the waterfall is set too low into the wall. The water was to look as if it was just blow the tile. The electrical conduit is way to far from the sheer. Instructions for placing the lightbar can be found here:
If you need anything please feel free to contact me.

Thank you,


Tuesday, October 25th, 2005

Work on the wall continues. Tiles along the top of the walls are cut to wall thickness. Does not look anything like the original pictures where full tiles were across the top of the planter and 2 rows of tile along the top of the waterfall.


Monday, October 24th, 2005

Work on the wall continues. They are placing tile along the top of the planter. Tiles are wider than planter wall and are breaking where unsupported. I noticed that all the interior pool pipes had been cut and cemented in.


Friday, October 21st, 2005

Debbie Moles called at 10:05am and said that she had spoken with Scott Dilliam about the wall. He agreed that it was crooked and that you could still see the crack. She said they should have replaced it back when it was first noticed. I told her about the rain waterfall sitting on top the wall and the electrical conduit was too low. I will leave a copy of the instructions on the water feature. She will let Scott know on Monday.
Poco Verde worked on the wall again today. They placed a row of bricks on top of the waterfall. Now I am more confused than ever. To repair the crack, they cut out the top of the wall and added a piece of rebar along the top, then filled it back in so the crack would not widen further.

Week 30

Thursday, October 20th, 2005

I was away on vacation from Oct. 16 till Oct. 19. It looks as if they attempted to finish the planter rear wall. I hope they don’t think it is finished as it still is not a level wall. The light fixtures in the pool are installed, crooked with gaps, but installed. The heater has been re-plumbed, looks better but the pipes still enter at an angle. Larger pump for the waterfall installed. Waterfall sheer placed and plumbed. Pool and area cleaned up and most of the trash removed. I received an e-mail from Cori Johnson on Oct. 17, 2005:
Good Morning Mr. and Mrs. X –

This e-mail is to notify you that your pool has moved over from Jillian’s desk to Anna Cota’s for the next stage of construction. This morning I did release you for your interior and exterior clean-up and you can expect them either tomorrow (Tues. 10/18) or Wednesday (10/19).
If you have any questions, feel free to write back with them or you can call me on my direct line.

Have a nice day,
Sometime during the afternoon, the front of the waterfall was completed. With this done I noticed the electrical conduit for the fiber optics is too low. As per Fiberstars instructions:
“The conduit should placed so the top of the hole in the conduit is even with the bottom of the waterfall lip.”
This was not done. I am also concerned that the waterfall is not a rain waterfall as expected, but a sheer descent.


Sunday, October 9th, 2005

Wall partially reassembled. Next-door neighbor’s extra wall almost completed. I guess he paid cash under the table.

Second tier

Wednesday, October 5th, 2005

Second tier on wok pot base completed.


Friday, September 30th, 2005

Deck was poured.

Week 27

Thursday, September 29th, 2005

Work on forming deck and wok pot areas.
9:00am Debbie Moles called to ask about progress. I told her that the framers had just left. I told her about the planter wall being stuccoed but still made of miscellaneous bricks. I also mentioned that the planter wall looked straight if you were really drunk. The pool heater still leaked, and the pump pads were still sunk in the dirt.
I did notice that the planter had been partially filled with dirt even though it had not been fully sealed. This raises future problems of water from the planter exiting thru the waterfall area.


Wednesday, September 28th, 2005

Work on forming deck and wok pot areas.


Tuesday, September 27th, 2005

Poco Verde continues to work on planter. Fiber optics conduit run, stubbed up on wrong side of wall.


Monday, September 26th, 2005

Poco Verde continues to work on planter.


Friday, September 23rd, 2005

I met with Lloyd Wilson at 9:30am. He marked out where the deck is supposed to end. He marked out the walkway from the patio to the deck, leaving 6” gaps on both sides of walkway, between patio and walkway, and walkway to deck. We discussed the back wall of planter. He also noticed it was not straight. He is going to have Poco Verde replace the wing wall made of ½ bricks, and the wall height should be 5” to match the existing wall. The opposite side wing wall will be deleted. Poco Verde will also fill the gaps in the blocks forming the planter. He also mentioned lowering the deck cap from 5” to 4” on the wok pot bases. I told him I would prefer leaving it at 5” to match the rest of the pool. He said the fiber optic people should be out Monday or Tuesday to sleeve. He also noted that none of the plumbing has been repaired as of yet. Debbie Moles called 11:05am, checking on how things are. She will call on Wednesday to check back.
12:00 noon Poco Verde was out to work on the wall and stucco. I told the one guy there that the wall needs to be even with the existing wall. He did not know this. I tried to explain that the wing wall they had put up was going to be redone, I don’t think he understood. Looking at the back planter wall you can see how it bows down in the center.


Wednesday, September 21st, 2005

Called Lloyd Wilson at 7:15am and told him about the waterfall/wall concerns. He said he would come by and look at it. He came by about 9:30am.
At 9:10am Mike with Poco Verde called and left a message that they would not be out today due to a funeral.
Debbie Moles called at 11:22am and said that they would come by and form the deck today and pour on Monday. My wife told her she may need to talk with Lloyd first.
1:00pm a crew arrived to grade the deck area. They formed deck area short. Per plan shows deck out to the edge of the fireplace so that the security gate would bolt to the house. Deck stops in the middle of a window as framed now. Sidewalk from deck to existing patio was not framed as discussed on August 15, 2005. It was not listed on their plan.


Tuesday, September 20th, 2005

Poco Verde stuccoes part of the waterfall. No block work done.
Waterfall only measures 32 inches, not the 36 inches called for in the plan. Back wall of the waterfall measures only 4’, 5’ is per plan, might not be done yet.

Did they Show Up?

Monday, September 19th, 2005

Poco Verde worked on waterfall. I have several concerns about the waterfall/planter. First are all the gaps in the block. It is a planter full of dirt and will be irrigated. This will leak out into the stucco exterior. Second, looking at the back of the waterfall, it seems to be sagging in the middle. I checked level and it is off. Third is the stacking of the block. The block on the side of the planter is not staggered in some areas, leaving a weak area in the retaining wall. Since dirt and plants will be above the weak area, I see a potential failure in the future.

Nancy Graham at Paddock called to see if Poco had shown up today. They did this afternoon but when I looked out at 2pm they were gone.
Nancy is going to be gone the rest of the week so Debbie Moles will be following up on this for her. Poco is supposed to finish this week with the water features so that the deck can be poured on the 26th. But that can’t happen unless Poco finishes. Debbie will be checking in mid week to make sure Poco is showing up.

Week 25

Thursday, September 15th, 2005

Poco Verde worked on waterfall.

936 hours late

Wednesday, September 14th, 2005

Poco Verde completed backyard wall, only 936 hours late from the time promised. They started on the waterfall feature. I noticed they did not continue the rear of the waterfall from existing back wall as shown in the overview picture and discussed on September 13, 2005 with Craig and Lloyd.


Saturday, September 10th, 2005

10am. Heater was installed. Showed the installer where the pumps foundations were sinking and putting pressure on the pipes. He said he would let his boss know. Noticed water leaking from heater base around 4pm. Plumbing from heater to filter and pumps looks to be under stress, not straight out but forced into place, to fit existing pipe layout.


Wednesday, September 7th, 2005

6:00am. American Shotcrete arrived to shotcrete pool. Hoses ran from street thru front yard to back, entering thru south side of yard. Completed around 11:00am. Front yard torn up from pumping hose. I guess the 8’ RV entrance was too much trouble, didn’t want green grass anyway. Childs play pool full of wet cement left on north side of house, in RV drive.
10:30am. Tammy called and said to water the pool 3 times a day, plus needs next payment.
$17,626.20 Paid to main office in person.


Wednesday, August 31st, 2005

Footers for waterfall and side yard wall dug and poured. Waterfall footer did not include footer to existing back wall, only u-shaped. Side yard wall footer poured to even with front of house, past electrical service. No footer dug or poured from side wall to house.
4:00pm called Lloyd Wilson and left message about walls.


Monday, August 29th, 2005

Area for waterfall cleared out. Small footing dug for retaining wall and waterfall. Noticed footer for back wall of waterfall/planter did not go all the way across to the back yard wall. Only the planter had been cleared.


Monday, August 8th, 2005

Electricians put in panel and main pool lights.

Week 19

Thursday, August 4th, 2005

Rebar completed today. Still no fence.


Wednesday, August 3rd, 2005

The rebar people, 4 men crew, came at 9 am. They worked until around 12:00.
Mrs. Duffy called around 3:45 to see how things were going. I told her that the rebar people had been here this morning. She said that we had been released for the electric portion and that they should be here soon. After the electric was complete, Lloyd would come and inspect it, then call for a city inspection. After that it would be gunnite.
I mentioned that the fence was still not up and that I was concerned that the rebar was just sitting there in the pool and there was no way to keep the neighborhood kids out of our backyard. Mrs. Duffy said that she would get right on Poco Verde and have that fence back up within 48 hours.


Saturday, July 30th, 2005

11:00am Plumbers arrived to plumb pool. 5:00pm left for the day.

Week 18

Friday, July 29th, 2005

9:30am Plumbers arrived to plumb pool. 7:30pm left for the day.

No Show

Wednesday, July 27th, 2005

I took off work to meet with new superintendent and wall contractor. Neither showed up as expected.


Tuesday, July 26th, 2005

Paid $17,626.20 to Paddock Pools Construction Co.
3:00pm. Nancy Graham called and asked about progress. She told us that we have a new superintendent, Lloyd Wilson. He will be by Wednesday, July 27, 2005 to introduce himself and view the pool. She told my wife that the plumbers are out about 4 or 5 days. Graham asked if Poco had fixed the fence, was told not yet. She said she would call Bob Owens and get them out on Wednesday, and she would call if they were unable to do it. She was informed that the payment was made today.

Finished Digging

Monday, July 25th, 2005

Finished digging pool. 12:00 noon. No extra dirt left behind as discussed with Mike Maez on 07-20-2005 needed for the planter and yard leveling. Excavation finished today, so pool completion date is 12 weeks from today. October 17, 2005 should be completion date. Construction on the exterior wall was not started as stated on 07-18-2005 by Nancy Graham.


Saturday, July 23rd, 2005

Continue digging. About 3/4 done.

Week 17

Friday, July 22nd, 2005

6:30am Excavation crew arrived. Started on deep end.


Wednesday, July 20th, 2005

1:10pm Mike Maez checked layout. We discussed wok pot bases. Bases are to be concrete decking material and Saltillo topped with waterline tile face. The rain waterfall will be capped with decorative cap or tile, due to cracking from block construction. Fall will be faced with waterline tile and random pattern. Waterline tile is to include random deco tile, same as waterfall face. Deck will slope away from pool for drainage. Some dirt will be left to level the rest of the yard and fill planter. Wired remote and wireless to be supplied by Paddock. Oxidizer system not in plan and may not be needed. He is going to check if it is needed. North side of pool needs to be raised in order to level the pool. Jazz and fiber optics may not be able to sync together. Pool had to be moved approx. 3” north towards the house to make room on the south wall. Wall pylon needs to be removed and a new one built inline with the new fence line. Second story flood lights may need to be removed – depends on the inspector. Pool construction will take between 12 to 14 weeks. Excavation will start Friday, July 22, 2005.

Layout Again

Tuesday, July 19th, 2005

7:05am Pool layout touched up by Paul Elkins.


Monday, July 18th, 2005

11:30am Called Paddock Pools. David Reiter is out of town.
Called Shirley Thompson. She is out for the day.
Called Mike Maez. Left message.
Called Michael Duffy. Left message.
Called Nancy Graham – quality assurance. Left message.

2:00pm Called Nancy Graham again. Left another message.

2:15pm transferred to Lisa. She said Poco Verde shows the wall to be completed by 07-18-2005, today. She is calling them to find out when it will be completed and call me back. They did not receive the plans from engineering until mid June. The original holdup was from paperwork and permits in the beginning.

2:38pm Bob Owens from Poco Verde called. He has no paperwork releasing funds for the project. Collecting info on the job, was wondering if we were to pay direct. He did not show adding the wall that was removed. He also had questions about the wall surfaces and tile. I reminded him the waterfall needed to be a retaining wall.

2:58 Nancy Graham called. Said Poco Verde has all paperwork needed to start. Will have wall started Monday 07-25-2005. I requested a schedule in writing on when the pool is to be completed. She will get me a copy ASAP. She noted they have been very busy and demand is high. Pool should take 12 weeks to complete. She said we had requested that the wall be installed before digging, I told her that was not the case, and just that it would be easier for Poco Verde to rebuild the wall before the hole was dug.

4:12pm Nancy Graham called with schedule. 07-19-2005 – will be out to re-lay the line. 07-20-2005 – Mike Maez will be out to check layout. 07-22-2005 – excavating will begin. 07-25-2005 – Poco Verde will be out to put back up the wall. Once excavating is complete, poll will be finished in 12 weeks. She is e-mailing me a copy of the schedule.

Received e-mail from Nancy Graham:

I would like to thank you for your on going patience and also apologize for the delays, we want to build you a beautiful pool that you and your family will be proud of for years to come.

I would like to go over the schedule with you at this time. I will give you a time line it is a tentative time line pending any weather, permit delays.

We will re-lay the pool out on 07/19/05
Mike Maez with do a layout check on 07/20/05
excavation on 07/22/05
wall put back up on 07/25/05

at that point it will be released for the next phases, please be aware that there could be several days between each phase each coordinator will schedule the next phase please refer to your construction guide if you have any questions, please allow 12 weeks from the date we excavate this pool for the completion. If we do not meet complete your pool within that time we will penalize ourselves $50.00 each day we go past the 12-weeks with a maximum of $250.00 will be awarded to you in a gift certificate.

This is our way of showing our commitment and dedication to you. I will check with you during the process and appreciate your on going patience.



Week 16

Friday, July 15th, 2005

4:35pm Left message for David Reiter. Yard is still not secured, have not heard from anyone about the progress. Pool layout lines are fading. I do not see how construction will be completed by the middle of August.


Wednesday, June 29th, 2005

1:00pm Pool layout was completed. After the pool was laid out it did not look like there was enough room along the back wall for the wok pot water features. I called Mike Maez and he said he has not seen the plans yet but the layout is usually 6” over the actual size. He said he would probably get the plans in a day or so and come out and see what we have.


Monday, June 27th, 2005

10:30am Called Shirley Thompson and David Reiter for update. Left messages.

4:00pm David Reiter returned call. Will have schedule tomorrow.

4:15pm Secretary for Shirley Thompson returned call. She said the wall had been released to Poco Verde for replacement.

Week 13

Thursday, June 23rd, 2005

Trees and fence removed. Had difficulty removing fence and had to go thru front yard with backhoe to try another angle to pull footer. Leaving 2 tire track trenches and breaking several irrigation pipes in the front yard.

Tree Removal

Wednesday, June 22nd, 2005

Partial removal of fence and trees by a Paddock sub-contractor.


Monday, June 20th, 2005

10:00am Nickel Excavating came by to look at project. They suggested removing pillion on 8’ wide gate entrance to help get vehicles into the back yard. Also have a landscape company remove the trees.


Friday, June 17th, 2005

10:00am Shirley Thompson called and said excavating company would be here on Monday.

Week 12

Thursday, June 16th, 2005

11:00am I called Shirley Thompson to find out what’s happening.

Tree in the way

Friday, June 10th, 2005

Contractor came out to look at bidding for tree and wall removal.

Week 11

Thursday, June 9th, 2005

9:45am Paul Elkins arrived said he could not layout the pool until the fence and trees were removed.

10:05am My wife called Shirley Thompson and explained this to her. Shirley Thompson said she only showed 2 stumps to be removed from the pool area. She was going to contact Jason Anderson and find out what to do.

2:00pm Mike Maez, 480-xxx-xxxx, came by. My wife showed him the fence and trees to be moved. Maez said he would have a demo crew out ASAP to do the demolition. Then right away have the fence contractor put in the new wall to secure the back yard. He marked with paint the location of the new wall. They talked about the planter behind the water feature and the wall needed to hide the pool equipment. The drawing we got from Paul Elkins did not look like it included these items. Maez said that Poco Verde would be installing them after the pool had been shotcreted. They also discussed tile patterns using different types of tile. He said they could not use Saltillo tile around the top of the water feature and Poco would come up with some ideas for us to choose from. She also asked him about the construction of the wok pot water features. Our concern was not being strong enough to support the weight of someone standing on it. He said it would be strong enough and would be made out of the same material as the pool.

Layout Scheduled

Wednesday, June 8th, 2005

8:00pm Paul Elkins scheduled an appointment to layout the pool between 9-11am on June 9th.

Called Me

Tuesday, June 7th, 2005

2:30pm – Joan called to inform us that Shirley Thompson ( 480-xxx-xxxx ) would be calling to set up an appointment for the pool layout.
3:30pm – Received a call letting us know that Shirley Thompson would be our first coordinator and that Mike Maez would be our superintendent, also that there would be 5 different coordinators through out the pool process. We informed her that there were trees and a fence that needed to be removed before layout or digging could begin. She was going to let Shirley know this and have her call us.

Week 10

Thursday, June 2nd, 2005

Received e-mail from David Reiter.

Dave………….We now have your pool ready for layout. After you approve the layout and our field super has checked it, then we’ll be ready for excavation. I talked to Mike Duffy, our construction manager, this morning and he informed me that the construction time on your pool is 2 1/2 months, which is about the middle of August. Please give me a call at 480-xxxxxx so that we can set up a time to meet,( Have a few questions on the pool ) and make a plan….Thanks David

Whats Up?

Wednesday, June 1st, 2005

9:30am – Message from David Reiter, would try to get something going.

2:30pm – Left him a message to call me back.

2:45pm – Returned my call. Stating the plans will be out of engineering today. Will e-mail status on 6-2-2005.

Should have Canceled

Sunday, May 29th, 2005

Sent e-mail to Paddock Pools. Wondering what is the status of the pool. One copy to online help at their website, another copy to dghiz@paddockpools.net.

The letter in part read:

I am seriously considering canceling the agreement. It seems to me that you are not interested in building my family’s pool. I see your advertising constantly asking for new customers, but when you get one, you don’t seem to care enough to follow though with the job. You boast that since 1958 you’ve been listening to your customers needs. Well my needs are to have a pool constructed in a timely manner and informed about its progress. I deal with contractors daily and know that schedules are hard to keep and business is booming. But I also know that word of mouth can destroy reputations. I have tried to be patient. As you can see all communications had to originate from us. Not once was I contacted and informed of any problems or design issues. If there is a problem I would be more than happy to try and solve it.
I would like to meet with someone and try and resolve these issues. First I would like to request a different salesperson. I would like to meet with someone in authority to guarantee that this project would be expedited in writing. A schedule of when the pool is expected to be started and completed. And, if possible, the status of the project as of now. As for right now I have to explain to my wife and kids why they will have to wait till next year to swim.
Thank You,

Continue or Not

Saturday, May 28th, 2005

I received an e-mail from Mr. Anderson apologizing for the delay. He informed me that you were resolving the delay with the project. If I wished, we could continue with the project and it would be expedited. Or I could choose to cancel the agreement and the deposit returned to me. At this time he is waiting for my decision.

Week 9

Friday, May 27th, 2005

Over 8 weeks have now passed and I am still unsure of the progress of the pool. I return to Paddock Pools on Thomas rd. Mr. Anderson was not available so I again spoke with Mr. Roderick. He thought that everything had been taken care of. I told him that after 9 weeks I figured that something would have been done to start the pool. He could not tell me the status at that time.

At this time I was starting to get upset about how unconcerned everyone is about my purchase. There are several pool companies out there that would like to have my business. Mr. Roderick told me he would have Mr. Anderson contact me.

Week 8

Tuesday, May 24th, 2005

I drove to the Paddock Pools on Thomas rd. and asked to speak with Mr. Anderson to find out the status of the project. He was not in at the time and I was referred to Dan Roderick, Residential Division Sales Manager. He was unable to tell me the status of the pool and called Mr. Anderson. Mr. Anderson arrived shortly and told me that everything was being done as soon as possible.

Week 7

Thursday, May 12th, 2005

My wife e-mailed Mr. Anderson and asked for a 6 week update. He replied that it was taking about 2 weeks longer on all jobs. Engineering will be wrapping it up shortly and he was just waiting on the ok to start the masonry.

Week 4

Tuesday, April 26th, 2005

My wife e-mailed Mr. Anderson and inquired about how the permits and construction were coming along. He replied that the pool was in engineering and all paperwork was being collected. As soon as the construction packet was completed he could set up a tentative schedule.

Week 3:

Friday, April 15th, 2005

We met with Mr. Anderson and picked out colors and tile for the pool. Reviewed and approved the final design.

Week 2:

Tuesday, April 12th, 2005

My wife e-mailed Mr. Anderson asking him how things were coming and if we needed to come down to look at final drawings. He replied that the site survey was complete. We set up an appointment for April 15, 2005.

Measure the Yard

Sunday, April 3rd, 2005

The yard was measured by a Paddock representative.

Contract Signed

Thursday, March 31st, 2005

I signed a contract with Paddock Pools to build my family’s dream pool. The preliminary design was already completed by the salesman, Jason Anderson, before the contract was signed. I was informed that construction would start soon after. The agreed price was for $58,754.00. At that time everything seemed to be moving along fine.

Our Pool Purchase

Saturday, March 26th, 2005

My family and I drove to Paddock Pools corporate center on Thomas rd. in Scottsdale Az. to look at the selection of pools that they offer. We met with Jason Anderson, Homebuilder Account Executive. We decided on a variation of one of their display pools. Mr. Anderson drew up the design and set an appointment to meet with us at our residence.


Recent Posts