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My Paddock Pool Sucks » Problems

Archive for the 'Problems' Category

SWG Repair

Sunday, May 8th, 2011

After calling Hayward, who builds the Aqua Rite, and performing some tests they said it was defective. It was still under their two year warranty so they gave me the name of a service that could replace it.
Watertec came out and replaced the unit in no time. The old unit showed the salt level at 1400 where the new unit shows I have too much at 4200.
So now I need to drain off some water and replace it with fresh.

SWG Problem?

Saturday, October 9th, 2010

I went out to check the chlorine and acid levels and noticed the chlorine was low. The SWG said that it had switched to low output due to low salt level. I checked the salt level and it is at 3600, well within the operating range of the cell. I pulled the cell and cleaned it again, it was a little plugged up but not badly. Reinstalled the cell and it now works again but it only shows 2900 for the salt level. Might have to contact the manufacturer and find out how to recalibrate the cell or have it replaced.

Light Shorted

Tuesday, October 13th, 2009

Paddock Pool LightToday I finally broke down and pulled the light from the deep end. It had thrown the GFI breaker last November and Paddock said it was not covered by warranty so I decided to take a look.
It seems that the rust proof housing had rusted through and the light filled with water. I am going to let it dry out and fill the holes in the can to see if it will work again.
It will be hard to replace since Paddock ran the wire through a maze of pipes back to the power panel.

SWG Installed

Thursday, May 28th, 2009

Finished installing the salt water chlorine generator. After refilling the pool, salt level down to 3400. SWG seems to be running fine. Set it to super chlorinate to see what happens.

New Chlorinator

Wednesday, May 27th, 2009

The salt water generator came in today. I mounted the controller to the wall and started draining the pool. I figured I will need to drain 25% of the water to get the salt level down to the new level for the new SWG.
I removed the worthless ozone generator. The cost to repair is much greater than the benefits.


Friday, May 22nd, 2009

I ordered a new chlorine generator today. I think I will try a Hayword Aqua Rite 40k. They were on sale for about $900. Was hoping to install it over the holiday, but they were sold out.

Heatpump works

Tuesday, May 19th, 2009

Gillespie A/C called me and had me do a reset on the heatpump. This was basically tuning off the power to the heatpump and letting it sit, then restarting it. That seemed to fix it. It restarted with no errors. You would think it ran on Windows XP.

Heatpump Error

Monday, May 18th, 2009

Paddock came out and repaired the leaking pipe at the filter. Another $65.00 service charge.

When I restarted the pool pump after waiting about an hour for the glue to dry, the heatpump error code popped up saying the suction TH open. The heatpump refused to start. Gillespie A/C said that the temp sensor has failed and needs to be repaired. They will try and be out on Wednesday.

I called Pentair to ask if the heatpump could be replaced instead of constantly repairing the unit. After being on hold for about 15 minutes the service technician’s computer crashed and I was put back in the hold lineup. Another 15 minutes on hold. I was told that they would look into it and call me back Tuesday.

So, as of today, the leak is fixed but the chlorine generator (Ecco-Matic), Ozone generator (Ultra-Pure), Deep end light (Jazz Light), and heatpump (Pentair) have all failed.


Friday, May 8th, 2009

Paddock forgot to clean linesI blew out the main drain today, I had to hook up my air compressor to the drain filter and blow out the debris.

Since Paddock was sure it was not a warranty problem I decided to do it myself.
I found a chunk of plaster that was stuck inside the drain pipe. I wonder how much more plaster is stuck in the pipes.

The Ecco-Matic chlorinator still does not work and I have to come up with around $1200 to replace it with another brand that will last longer than 2 years. For now I have to use a floating chlorine dispenser.

I still need to pull the light in the deep end as it is still shorted.

I noticed that the pipe exiting the filter is leaking at an elbow. I wonder if Paddock considers bad glue joints warranty? I will have to call and ask.

Called Paddock and spoke with Debbie. The soonest available time is on May 18, 2009, and a cost of $65 for the trip.
I asked her about the light and she informed me that it has a warranty for 3 years. Unfortunately that expired in March.

Drain Plugged

Monday, April 27th, 2009

The main drain is clogged up. I attempted to clean out the main drain that has plugged with leaves. Due to the use of security screws holding the lid on it I am unable to get to the drain pipe to free up the clog. Will have to have either Paddock or a pool service come out and remove the security screws.
The chlorinator and ozone generators have both failed. The deep end light also trips the GFI outlet.

Called and left message for Paddock Pools.

Crystal returned my call 2 hours later and informed me that nothing was covered under warranty and the would have to charge me to repair the equipment. The warranty only covers the filter, pumps and the pool structure itself.

I will have a different service come out to fix the drain.

I am real glad I chose the 5 year warranty. Where else can you pay for nothing.

Pentair Email

Wednesday, March 4th, 2009

I received an e-mail from Pentair stating they will have Gillespie A/C contact me about evaluating the heat pump and advise them of his findings..

Checked heat

Tuesday, March 3rd, 2009

I checked the temp today. It read 68. Fan running but it doesn’t sound like the compressor is running.
I contacted Pentair via their website asking how many times it has to be repaired before they replace it. It seems to fail every time I try to heat or cool the pool.
My advice on Pentair is to stay away from their heat pumps. They can’t seem to get it to work for more than one season.

Electrical Short

Saturday, November 1st, 2008

I tried to turn the lights on in the pool for Halloween and found out the lights in the deep end are blowing the GFI breaker. Somewhere they have a ground fault. I should have tried the lights during the summer when it was warmer.

ECOmatic Not Covered

Wednesday, July 16th, 2008

Paddock came out and replaced the o-ring for the cleaning system. He will return to fix the filter leak, he did not have the parts needed to fix it. The Jandy valve was also repaired. Loss of prime was due to the cover on the pump basket not being tight enough and allowing air into the system.

The ECOmatic saltwater system and ozone generator are only covered for the first 2 years, so they were not repaired.
I have not been able to find a supplier for the seals needed to repair the ECOmatic system yet. I will try and contact them directly and see if they will sell me the parts needed to repair it.
The ozone generator will probably be removed from the system due to the cost of repairs does not cover the benefits gained from the system.

I called ECOmatic and spoke with Leo. He told me he would send out the o-rings under warranty since it was just over the 2 years.

2 Year Warranty

Monday, July 14th, 2008

I called Paddock and spoke with Andrew about the problems with the pool. He said a tech would be out on Wednesday, July 16.
He notified me that the 2 year warranty was up as of 03-2008. I wonder where they got that date because the actual completion date was 04-26-2006 per Ed Ghiz.

He told me there will be a $65.00 service charge for the repairs.

Lost Prime

Sunday, July 13th, 2008

Today while checking the chemical levels I noticed the main filter was not working. I found that it had lost prime and was not moving any water. I manually primed the system to try and get it back up. I had to almost completely shut down the skimmer inputs to keep it primed. Anytime I opened the skimmers more than a little bit it sucked air and lost prime.

I also found another leak at the input to the filter and another at the return Jandy valve.
Unknown water was found on the pipe after the chlorinater, I have not found the source of that water.
The chlorinater is leaking at an o-ring where the electrical connects.
The ozone generator is not working.


Wednesday, July 9th, 2008

I cleaned the filter cartridges. The were getting pretty dirty.
The chlorinator is leaking at one of the electrical connectors.

No Ozone

Thursday, April 24th, 2008

While checking the heater I noticed the Ozone generator is no longer working.

Heater Repair

Wednesday, April 23rd, 2008

Gillespie A/C came out and added freon to the system again. Will have to wait and see if that worked.

It has had service on:

2007 the pool was being repaired so the heater was never used.

Called Pentair

Monday, April 21st, 2008

Called Pentair and spoke with Guy. He said he would forward the repair to their warranty department and they should be in contact with me within 48 hours.

New Heatpump Board

Tuesday, April 15th, 2008

Gillespie A/C came out and replaced the auto set board in the heatpump again. This I believe is the 4th board they have replaced.

No Heat Again

Saturday, April 12th, 2008

Last weekend I started up the heater. Still no heat. Will have to call and have it fixed yet again.

The heater is a Pentair model HP1200HC – heatpump
Pentair – http://www.pentairpool.com
10951 W. Los Angeles Avenue
Moorpark, CA 93021
Tel: 800-831-7133
Fax: 800-284-4151


Sunday, September 2nd, 2007

Debris left in Paddock Pool linesI went diving today to find out why the PCC cleaning system was not advancing correctly. I found that a bunch of debris had clogged the nozzles. After blowing out the lines again, they worked again.
Most of the debris was plaster and the caps to keep the plaster out of the lines during construction. The dime in the picture is for size comparison.


Sunday, August 26th, 2007

Today I noticed the PCC system is stuck again. The cleaning system for the shallow end has stuck on one station. I will have to take it apart and find out why it wont advance. This seems to happen quite often.

While checking to see what pump controls that PCC system I noticed that when the pump is started it shoots water out from between the pump and motor assembly. My guess is either the motor is loose or a bad seal.


Saturday, August 25th, 2007

DSC00015Took some pictures of the deck.
Lifting in many places. Almost every concrete relief has moved.

Fixed PCC

Tuesday, August 21st, 2007

Fixed the PCC cleaning jet. A large piece of plaster had wedged itself under it keeping it from retracting. Blew out the line and it seems to be working again.


Monday, August 20th, 2007

One of the PCC cleaning heads is stuck again. It pops up but wont go down. Will have to remove it and see if it can be fixed or replaced.

Electricians Schedule

Friday, June 22nd, 2007

The electricians called and said they would be out on Monday to look over the problem with the pump.

One out of three – not bad

Thursday, June 21st, 2007

Kelly Sharp was out today to replace the filter pump. It seems that there is a short somewhere in the wiring and he called for the electricians to come out and look at it, hopefully soon.

The waterfall pump turned out to be the return dump was on, so that was corrected.

They were out of salt, so they will reschedule.

One out of three – not bad.

Schedule Pump

Wednesday, June 20th, 2007

Debbie Moles called and said that someone would be out on Thursday to take a look at the pumps and see if they can add the salt.


Tuesday, June 19th, 2007

Called and left another message for Debbie Moles about the pumps and salt system.

Called Again

Thursday, June 14th, 2007

I called and left a message about the pumps again. I was wondering when they would fix them.

Call Returned

Monday, June 11th, 2007

I called and left a message for Debbie Moles to call me about the pumps and salt system.

She returned my call at 6:50pm and said she would have someone out to look at the pumps.

Shorted Out

Sunday, June 10th, 2007

Today we had company over to swim. The pumps were all off. They had blown the breakers to the pumps and the sub panel.
The filter pump has shorted out.

Now at least 30 more people have seen the problems I have to deal with.

Waterfall Call

Friday, May 18th, 2007

I talked with Debbie Moles about the waterfall pump and the salt system. She said she would schedule a time when they can add the salt to the pool and get it back up and running. She would also look into the failed waterfall pump.

Waterfall Failed

Wednesday, May 2nd, 2007

Turned on the main waterfall today. Water pressure is very low, about half of what it was. I checked basket filters, intake, etc., nothing is plugged. I will have to call Paddock and see if they can figure it out.

Deck Touched Up

Friday, April 27th, 2007

The pool deck was touched up and looks much better.

Deck Cleaned

Thursday, April 26th, 2007

DSC00141The pool deck was cleaned today. Some of the plaster dust in the pool deck was removed and most of the rest are scrapes where the paint had been scratched off the deck. There is a quarter size check of deck missing in one spot.

Paddock Cleaned Deck

Thursday, April 19th, 2007

Paddock came by and cleaned the pool deck. It had white plaster though-out from when they plastered the pool. I will have to see if it cleaned up in the morning.

Replace Tiles

Wednesday, April 11th, 2007

Prado and Sons replaced the broken tiles and refilled the pool.

Drain a little

Tuesday, April 10th, 2007

Prado and sons started to drain the pool level down to expose the tiles.

Tiles not Repaired

Monday, April 9th, 2007

Prado and Sons came out to replace the bad tiles, but were unable to due to the water in the pool. They said they would be back tomorrow to drain down the level of the pool so they could cut out the tiles.
Kelly with Paddock stopped by and checked the chemical levels and brush down the pool.

Ready for Plaster

Tuesday, April 3rd, 2007

DSC00128East Valley Excavating came out and cleaned up the pool interior, readying it for plaster.

Allen Tile showed up to replace broken tiles, but none were replaced.
Prado called and said they would not be able to be out today to replace the broken tiles, but Allen tile was already here.
Prado has the plaster scheduled for tomorrow.

Call about tile

Monday, March 5th, 2007

Debbie Moles called today to see how it went with Allen Tile. She is trying to contact them and see where we are at.
I told her that Fiber Creations of Arizona had glued the fiber optics back in again, hoping it will hold this time.
She will call me later and let me know about the tile.

Replaster Started

Tuesday, February 27th, 2007

DSC00068Prado and Sons came out and started chipping away at the plaster. They are removing the plaster from around all the fixtures and along the top edge. They will then apply a adhesive layer and then a finish coat.
I called Debbie Moles and was wondering why they were going to refinish the pool before repairing the waterfall and fiber optics.
She called me back and said that she called Prado and had them wait to finish till all the other work has been completed.
The fiber optics should be installed on Thursday or Friday. Allen tile will be out Friday at 8 am to look over replacing the stucco with tile.

Acid Wash Again

Wednesday, February 14th, 2007

Kelly Sharp was out today and acid washed the pool again.
Debbie Moles called to let me know that there were still some stains they are trying to remove. She is going to contact Prado and see what they can do. Kelly took pictures and they are going to meet with Nancy Graham tomorrow. She will let me know what they decide.

Another Stain

Tuesday, February 13th, 2007

Debbie Moles called and said that Prado and Sons along with Kelly Sharp would be out this morning to finish up on the footprint.

She called back a short time later and said they were done and were able to remove the print by more heat and sanding. They wanted to start refilling the pool. I told her that would be fine and I would look at it as soon as I returned home. Kelly would retun on Wednesday to see how it was going.
I looked at the step and the footprint is gone for now. They did not start the water into the pool yet. I did notice another stain under the waterfall where the cleaning system jet must have leaked some acid onto the plaster. I give up. They fix one thing just to make another.

Footprint Call

Monday, February 12th, 2007

Debbie Moles with Paddock called today to check if the footprint was still there. I told her I could still see it. She said she would talk with Gabe and let me know what the next course of action is.


Friday, February 9th, 2007

Prado and Sons came out later and power sanded the plaster. They then used a propane torch to try and pull out all moisture from the step.
After they left I called Debbie Moles and left a message. The footprint was still there, not as noticeable, but still there.

Acid Washed

Wednesday, February 7th, 2007

Prado and Sons came out and acid washed the pool today. They said they would be back on Friday to buff the rest.
DSC00053Kelly Sharp from Paddock came out to look over how it had gone.
The footprint is still there and as noticeable as it was before they washed it. Some of the other major stains had been removed but streaks can still be seen throughout the pool surface.


Tuesday, February 6th, 2007

Debbie Moles called and asked if the pool was drained yet. It is empty.

Draining the Pool

Monday, February 5th, 2007

Larry with Paddock came by and replaced the pump used for draining the pool.

Pump Failed

Monday, February 5th, 2007

I arrived home around 1 pm to find their pump had blown the gfi outlet. I reset the breaker, but it failed again. I called Debbie Moles and left her a message about the pump.

Drain the Pool

Friday, February 2nd, 2007

DSC00047Debbie Moles called today and said they would be out on Monday to drain the pool. Prado and Sons will try and remove the footprint from the step on Wednesday. Kelly Sharp will look it over and see if it is acceptable. If so they will restart the pool, if not then they will replaster the pool.


Wednesday, January 31st, 2007

Prado and Sons came by and looked over the plaster in the pool.


Tuesday, January 30th, 2007

I called Paddock again and left message to call me.


Monday, January 29th, 2007

I called and left a message for Debbie Moles. I am trying to find out the status of the pool repairs.


Wednesday, January 24th, 2007

Kelly Sharp with Paddock Pools showed up along with a diver to fix the main drain and cleaning jets. He also replaced the filter air bleed and pressure gage due to it was allowing air back into the system. They also blew out a chunk of plaster from the main drain, it is no longer plugged. The gate to the pool area was adjusted so it closes now.
Dave with Aqua Torque came out and looked at the footprint etched into the step. He tried blending it with the surrounding area, but was ineffective. He said they might be able to remove it by draining and burning it off with acid. But he could not guarantee it would work. The other areas in the plaster that are stained or rough can be fixed.
Fiberstar looked at the fiber optics falling out of the waterfall. He would have to get in contact with the installers to see if they had any stronger glue to hold it in. If not they may have to redo the optic in the water feature.
I asked Kelly Sharp if he knew when they were going to fix the stucco on the face of the waterfall. He did not know. I mentioned that the pool heater would not heat and that it freezes over even when it is warm outside. I also told him that all work has to be completed before this years swimming season. He would not commit to a time frame. So I am going to make my own. If the pool repairs are not complete before March 31, 2007 I am turning everything over to lawyers to battle it out. Unfortunately as soon as lawsuits are filed all work stops till settled but not much work has been done anyway.

In Person

Tuesday, January 16th, 2007

I went down to Paddock Pools to ask them in person when the repairs would be done. I met with Debbie Moles and she said that a diver and Kelly Sharp would be out on Wednesday 01-24-2007 at 10 a.m. to fix the cleaning jet and main drain.
David Lafferty would be out also to look over the interior finish. He would let them know if it is a warranty issue or not. Prado has told them that they do not think that the stains and footprint are from their installation of the interior.


Thursday, January 11th, 2007

Debbie Moles called at 11 a.m. and said she was setting up a schedule for the repairs. She had to coordinate with Fiberstar, David Laferty – pool interior – and a diver for the drain. She will call me back with a date for them to be out.


Wednesday, January 10th, 2007

At 10:30 a.m. I called paddock and talked with Charlette. She told me that Debbie Moles would be handling the warranty work and will have her call me right back.
6:30 p.m. nobody returned my call.

No Prime

Tuesday, January 9th, 2007

Today I went out to check chemical levels and noticed the main filter pump will not self prime. Since I have it set to run at night, I wonder how long it has been running dry. I had to pre fill the basket filter for it to prime and run.

No Heat

Wednesday, December 27th, 2006

I shut down the heater. No luck in trying to heat the pool. Now I will just try and save whats left of the electric bill.

No Heat

Sunday, December 24th, 2006

Well it is time to swim. Christmas vacation for the kids has started. Today the pool was a balmy 59F. Considering it is over 67F outside and the pool temp keeps going down, the pool heater gets a failing grade. The pool was warmer before they fixed it.


Wednesday, December 20th, 2006

It seems I am fighting a loosing battle. Today the pool water temperature is about 66F. Down from 68F yesterday. Highest temp was 70F on Monday.
The heater froze up tonight at around 8:30PM with the outside temp around 48F. I had to shut it down until tomorrow.

Heatpump Froze

Tuesday, December 19th, 2006

The heatpump froze over last night and I had to de-ice it this morning.
Kelly Sharp was out and replaced the rusted diving board base. He also replaced 2 of the PCC heads in the deep end. One of the heads he replaced came out of the box pre broken. He said he would be back to replace it. We checked over the pool looking at the current problems. He said he would go back and explain what my concerns were.

Heater repair

Friday, December 15th, 2006

Gillespie came out and changed the low pressure cutout saftey. He replaced the 90# unit with a 50# one.

This weeks problems

Friday, December 15th, 2006

DSC00032Charlette returned my call. She said that Gillespie will be out today to fix the heater if they can.
I told her about the other problems I am having with the pool.
1) The main filter pump looses prime every now and then.
2) Air constantly blowing out the returns.
3) PCC cleaning system blowing air and very noisy.
DSC000364) PCC head in deep end broken.
5) Diving board base has rusted.
6) Main drain still plugged.
7) Plaster still stained and footprint on first step.
8) Caulk line above waterline tile, gap.
I forgot to tell her about the pool gate not closing.

She told me that Kelly Sharp will be out on Tuesday 12-19-2006 to fix the PCC head and look at the diving board and filter pump. He will also look at the plaster to see what can be done.
I told her that I had received a quote to repair the stucco on the waterfall. I had spoken with Edward Ghiz and Debbie Moles and we had agreed that since Poco Verde was no longer allowed on property, I could have it repaired from another source. She asked that I fax them a copy of the quote.
She said that the waterline caulk was usually a one time courtesy repair and that had already been done but she would see if they could do it again.

I went down to Paddock Pools in Scottsdale AZ. to personally chat with them about the problems. They said that they would resolve all of them.

Another week wasted

Friday, December 15th, 2006

I called Paddock Pool about the heater again. Charlette(?) said she will try and find someone to come out. I told her the only reason for the heater was for Christmas vacation and that since it doesn’t work they need to come out and remove it and refund my money. She said that they will call me back.

What Now

Tuesday, December 12th, 2006

The pool cleaning system is set to start at 10 pm every night. Tonight I can hear it blowing air as it changes from station to station. The pool filter is also loosing prime every now and then. I am still waiting to hear from Debbie Moles on when they are going to fix the PCC cleaning system.


Tuesday, December 12th, 2006

I called Paddock Pools and talked with Rebbecca. I told her the heater had stopped working again. She said that she would pass on the info and see if they could be out to fix it again.

Call Gillespie

Monday, December 11th, 2006

I called Gillespie A/C & Heating and left a message.

No Heat

Sunday, December 10th, 2006

Heater shut down again today. It is showing an error code of E01, low pressure.


Thursday, December 7th, 2006

I called and left another message for Debbie Moles.
I called back and talked with Charlet? about the heater not working again. She said that someone from Pentair will call me back and set up a time when they can fix it. I told her that I was hoping to have the pool heated for Christmas. She said she will try and call them today.
I can see this is going to be another holiday ruined by Paddock Pools.

No Heat

Wednesday, December 6th, 2006

I tried to turn the heater on today so that the pool would be warm enough to swim in by Christmas. The heater failed again. Error is for low refrigerant level.
I called and left another message for Debbie Moles at Paddock.


Tuesday, November 14th, 2006

I called Debbie Moles and asked her when they are going to fix the main drain and either sand or acid wash the plaster stains. I also have 2 cleaning jets that have failed. One in the deep end, the top blew off, and one int the shallow end, stuck up.
She will call me back with a time they can look at the pool. She also said they will send out a tech to fix the 2 cleaning jets that have failed.


Monday, August 7th, 2006

I called Paddock once again. I talked with Yadira and told her that the cooling system was not working. She said that she would contact the people that can look at it.

Tile Gap

Friday, August 4th, 2006

DSC00009Called and left a message for Debbie Moles about the heater not cooling.
Seal between deck and waterline tile cracked again. there is a large gap between the top of the tile and the ledge in the deep end of the pool.


Monday, July 24th, 2006

Called and left a message for Debbie Moles about the heater not cooling.


Monday, July 17th, 2006

Today I noticed the guage for one of the cleaning systems had died. The other cleaning pump is starting to make loud noises. I will have to see if it fails.
Still no call back from Paddock about the heatpump not working right.


Friday, July 14th, 2006

Called and left a message for Debbie Moles.


Thursday, July 13th, 2006

Today it was about 115f outside. The pool water was about 92f. I attempted to switch the heater to cool but it now only has one setting, heat or off. Will have to call about this on friday.

Plaster Problem

Friday, June 30th, 2006

Prado and Sons and Gene with Paddock Pools came out to look over the stains in the pool. Since the ph level bounces around 8 the staining is expected. The footprint on the first step is from hydration and the dirt in the plaster is from the materials used to make plaster. Since the pool was plastered during a dust storm, it is considered an act of god. They are willing to try and buff the surface to remove the surface staining and drain the pool to the first step to try and remove the footprint. Gene is going to contact Debbie and then let me know what they are willing to do.
March 10, 2006 – plaster applied
March 13, 2006 – stains noticed along wok pot wall
March 21, 2006 – Prado said needs to be acid washed
March 29, 2006 – stains sanded
March 31, 2006 – complaint to BBB stains included
April 14, 2006 – Prado said needs to be acid washed
April 19, 2006 – Prado said needs to be acid washed
April 20, 2006 – complaint with ROC stains included
April 21, 2006 – acid washed
May 08, 2006 – tried to wire brush the stains
May 30, 2006 – stains still there
June 30, 2006 – Prado looked over stains


Thursday, June 29th, 2006

Debbie called and told me that the plaster people would be out Friday at 9:00am to look at the pool.

Wait till Fall

Monday, June 26th, 2006

Kimberly called to check if I had been contacted by the heater repair people. I told her that the last time I had heard from anyone was last week.
She said that they would like to wait till fall to repair the main drain. If they were to do an acid stack on the main drain, it would take 72 hours till anyone could swim. I asked her why they couldn’t do it now. The cleaning system wont work correctly and the bottom is staining worse than it already is. She will have to get with the service people to see if it can be done sooner. I asked her about the dirt staining that has been there since they installed the plaster. They have already acid washed it once. I have a footprint on the first step, dirt embedded into the plaster and streaks down the sides. The only thing the last acid wash did, was to make the plaster rough and splotchy. Wouldn’t it be better to fix the drain at the same time they have to fix the stained plaster? She said she would have to get with Edward about this and get back to me. She asked that I give her till Wednesday to call me and let me know what they are going to do.


Friday, June 23rd, 2006

Gentry Pool Repair called and said they will be out sometime next week to look at the heat pump. They are not sure what day but will call next week to schedule a time.
Another company called about the heat pump. They were not aware that someone else had already been contacted about the repair. They said they would call Gentry to find out about it.

Pentair MiniMax Plus HP heatpump

Thursday, June 22nd, 2006

Kimberly called back and said that she will try and get a service tech back out next week.
She called back and told me that the service guy will be out on Monday.
I have not heard from the heat pump repair yet. They must have a ton of units to repair before mine. It is a Pentair MiniMax Plus HP heatpump. Great unit, it worked for almost 2 weeks, can’t wait to see how it lasts for years.


Wednesday, June 21st, 2006

Pool tech. came out and said that there must be a blockage in the pipes someplace that won’t blow loose. He has to get with his manager and figure out what to do next.
I called Kimberly with customer service and left a message.

Error E02

Sunday, June 18th, 2006

Today the heater / cooler stopped working. Tries to turn on then shuts down. Error code E02, high refrigerant pressure.

PCC Down

Thursday, June 15th, 2006

I called Kimberly and asked when someone was going to be out to fix where the tile was separating from the deck. The tile people will be out sometime Saturday.
The cleaning system does not seem to be cleaning the bottom deep end again. Either the main drain is still plugged or the PCC-2000 is not working correctly. A tech is scheduled to come out again on Wed.


Tuesday, June 6th, 2006

The service tech. came out and tried to blow the debris out of the main drain. He ran out of compressed air. Drain still blocked. He did not have the pump needed to repair the wok pot pump. He said he will return on Saturday to try again.


Friday, June 2nd, 2006

Called again and left another message for Debbie.
Called back and talked with Rebecca. She will have someone out Tuesday to look at the main drain and air in system. The tile company will call to set up a time for caulking. The fiber optic people will call to set a time for the fiber optics to come out.
Electritions called and had the wrong work order. They wanted to put in controls for the lights. I told them that had been done a long time ago. Told them about the wok pot pump going on and off, and they said it sounded like the pump was failing. I guess they don’t do pumps.

Today’s list

Tuesday, May 30th, 2006

Called Paddock Pools warreanty dept. Rebecca transferred me to Debbie Moles voice mail. Waiting for call back.
Today’s list:
Wok pot pump shutting off and resetting
Fiber optic lines falling out of waterfall
Caulk between deck and waterline tile separating again
Stains still there
Main drain still pulling from side port and not much from bottom drain
Still sucking air into main filter pump, even when ozone shut off
Deck lifting and crack at deep end skimmer


Monday, May 29th, 2006

Fiber optic lines falling out of waterfall again. Caulk between deck and waterline tile seperating also.

On Off

Sunday, May 21st, 2006

The pump for the wok pots cuts on and off when it wants to. I will have to check and see if it is electrical or a pump failure.
Stucco is releasing from the waterfall again. I will have to find a contractor to replace it soon.
Paddock was out this week and checked the chemical balance. I found their card at the front door.

PCC aka Peace Crap Cleaner

Monday, May 8th, 2006

PCC2000 still not clearing up the dirt on the bottom.
Over the weekend found a couple of the cleaning jets had plugged. I will have to try and remove them and blow out the pipes in the cleaning system.
I will try a steel brush on the perma dirt that is our interior finish.
I turned the chlorine generator almost all the way up, still no chlorine being generated. Had to add 3lbs of pad chem and 4lbs of pad con to bring the levels back up.


Thursday, May 4th, 2006

The electrician came out and replaced a defective module that controlled the color wheel.

No Color Change

Sunday, April 30th, 2006

Color wheel in shallow end already failing to respond to remote. No manual way to change it. Worked fine yesterday.

Pool Completed

Wednesday, April 26th, 2006

I met with Edward Ghiz, Debbie Moles, Bob and Chris from Poco Verde here. I tried to explain how the waterfall was supposed to look like. The one in their showroom has the waterfall set into a cantilever edge, hiding the sheer and lights from view. We looked over the pool and I explained the problems left to repair. Most all of the items had already been taken care of this week. All that is left is getting the fiber optics onto the remote, separating the color wheels for all the lights on the remote, fix the fiber optics falling out of the waterfall, and removing the white spacers on the wok pots. There is air getting into the filter system, causing it to loose prime, and he said they would fix that. One of the Jandy valves is malfunctioning also.
I showed him where the stucco on the face of the planter looked patched to me. Poco Verde offered to fix it but I refused, as they do not have a good track record with me on their repairs. Mr. Ghiz offered to have another contractor repair it and bill them the cost of the repair.
Mr. Ghiz said that the pool was complete and the rest is warranty work that they should have completed within a week.

Acid Wash

Friday, April 21st, 2006

DSC00272Prado and Sons came out and acid washed the plaster.
They said they cleaned it as best they could.
Refilling the pool with water.

A List

Wednesday, April 19th, 2006

DSC00231Prado and Sons came out to look over the perma-dirt stains in the plaster. He said they would need to drain the pool to acid wash it. I told him that we had thought that they were going to drain it last week or the week before. This is about the third time they have been by to look at this. He said it was the first he had heard about it. He would get back with Paddock on what to do next.
DSC00239Paddock came out to resurface the pool deck and repair the chips. He was under the impression that the pool had been completed. They power washed the deck and left.
Ron with Paddock came out to check on the cleaning system. He was wondering if it had been drained yet. I told him that Prado and Sons had shut down the cleaning system earlier today. He would get back with Paddock on what to do next.
DSC00248A couple of guys showed up to look at the tile. They said it was not due to their caulking but it looked as if the grout had run on the tile. They would see if they could clean it.
Poco Verde came out to touch up the paint on the waterfall.

Things that are yet to be completed:
1.Color wheels not able to change separately on main lighting.
2.Fiber optic controller not on remote and change color wheel separately.
3.Concrete riser for wok pot # 3 fiber optics not finished.
4.Gauge for waterfall pump broken.
5.Water leak at Jandy valve for one of the wok pots.
6.Stains and chips on deck.
7.Cleaning system plugged with construction material.
8.Fiber optic lines falling out of waterfall.
9.Wok pot water lines can be seen (pipes above nozzles)
10.Stains in plaster. (perma-dirt)

I called Edward Ghiz at 3:00pm and asked for him or a representative of Paddock Pools to come out and look at the pool. He stated that he had to leave for the Las Vegas office but would come out next week. He said he would call me back with a time to meet.

Complaint filed with B.B.B.
On March 31, 2005 I contracted for a custom pool with Paddock Pools. It is now April 19, 2006 and they have yet to complete the pool.
I was forced to file a complaint with the R.O.C. on December 21, 2005 due to poor construction and they promised if I rescinded the complaint the pool would be completed shortly after February 15, 2006. I pulled the complaint and most of the items had been repaired.
Currently there are several items yet to finish.
Other problems keep arising as construction continues.

These were promised to be complete by April 19, 2006 by Edward Ghiz, Sr Vice President, Construction Division.
I have a custom waterfall that has had to be rebuilt numerous times due to poor construction and was just refinished again this week.
I feel the time it has taken to build this pool is way beyond a reasonable amount. I have made several concessions to try and expedite the work.

I would just like them to finish the work as promised with the quality and workmanship expected from Paddock Pools.

Perma Dirt

Friday, April 14th, 2006

Prado and Sons came out to look over the perma-dirt stains in the plaster. He said they would need to drain the pool to acid wash it. My wife told him that we had thought that they were going to drain it last week. He said it was the first he had heard about it. He would get back with Paddock on what to do next.

Week 55:

Thursday, April 13th, 2006

DSC00196Nothing today.
Took some pictures of the pool.
Called E. Ghiz and left message. Debbie Moles returned the call and left a message that they have re-cleaned the tile and caulked along the waterline tile. She said that Prado and Chris would be out on Friday and the pool would be complete by the 19th.

Week 54:

Thursday, April 6th, 2006

DSC00188The tile cleaner came by and tried to clean the tile. He said that he was able to get the streaking off but could not clean the grout stains in the tile itself. He did not want to try and clean the tile with harsh chemicals and destroy the tiles. He will check with Terry on what to do next.

Planted Dirt

Tuesday, April 4th, 2006

DSC00181Poco Verde came out and filled the planter with dirt. They are going to patch the cracks in the stucco waterfall wall. I showed them that the stucco was falling off as a sheet. He did not think a patch would fix that. He would have to find out what they needed to do about that. I guess they decided just to patch the cracks that could be seen and not the underlying problem of the stucco not adhering to the wall.
DSC00183A person came out and looked at the wok pot pipes. He said that there was water coming out of them, so they were plumbed correctly. I had to show him that the pipes were blocked and did not flow like they were supposed to.

Sanded Stains

Wednesday, March 29th, 2006
DSC00170They came out and sanded the stains in the plaster. He said the only way to get the dirt out is to dig it out then patch it, but then you would see the patches.

I found that the deck in the deep end closest to the house is lifting. A gap has formed between the deck and waterline tile.


Tuesday, March 28th, 2006

Cody cleaned out the main drain. Plaster and junk was stuck down in the pipe. He said there was still some suction from the side safety drain but that may be normal.
A company looked at the crooked diving board. He said it did not look like they would have to tear out the deck to straighten it.
I talked with Fiberstars about getting the lights to sync. They replied that with the X-10 remote you can have synced or independent but not both. I guess I will have to live with independent lighting for now. So this narrows the list down by eliminating # 2, # 4, # 6.
Spoke with fiber optic people about the fiber on wok pot # 3 being in conduit. With the bends at 90 degrees, they would not be able to pull them out if they needed to repair them anyways. So the verdict for that one is it doesn’t matter if it is in conduit, future repairs will just mean rebuilding wok pot bases.

Week 52

Thursday, March 23rd, 2006

While checking the chemical balance and trying to clean up the dirt on the bottom, about 2 hours, I noticed that if I turn on just the shallow end skimmer, the pump sucks air and runs dry. Checked skimmer and it does have water in it. Also air in the line if I choose main drain only, but does not run the pump dry. The PCC 2000, a.k.a. Piece Crap Cleaning 2000 system, is still not clearing the dirt up and now makes lots of noise.
Debbie Moles called and said the electricians will be out on Friday to replace the lights with the Jazz lights. Cody will be out to fix the gauges, cleaning system, and check on the air in the system. Scott will try and straiten out the diving board.

Week 51

Thursday, March 16th, 2006

Poco Verde is attempting to seal the wok pots to keep them from leaking. Todd came out for orientation meeting. He couldn’t get color wheels on lights to work correctly either. Chlorine levels at 0.5 and ph at 8.4. He advised on brushing the pool 3 times a day for the first 14 days. Clean the cartridge filters every 3 months.
Today’s list of concerns:
1. PCC2000 cleaning system won’t cycle.
2. Lighting color wheels won’t cycle.
3. Color wheels not able to change separately.
4. Pool lighting will not sync with fiber optic lighting.
5. Pumps on wrong timers/remote.
6. Stains in plaster.
7. Stains and chips on deck.
8. Fiber optics not working. No illuminator
9. Waterfall lighting not in.
10. No conduit in concrete riser for wok pot # 3 fiber optics.
11. Wok pot lines plugged and do not spray correctly.
12. Wok pot bubbler pipes stick up over pots.
13. Diving board set crooked.
14. Gauges for cleaning system broken.
15. Gauges for pumps broken.
16. Dirt in deep end can not make it to the main drain. PCC2000 spraying over the top of main drain, keeping debris from making it to the drain.
Called and left message for Debbie to call me. She will be out till Friday. UV system was installed and plumbed into the filter.

Fiber Optics

Wednesday, March 15th, 2006

Fiber optic people were out today. Only thing done was to put wok pot 3’s wire inside conduit. The conduit does not continue where they are going to pour concrete. The wires will be inside the concrete wok pot base. They left the conduit running above ground behind the wok pot bases. The waterfall lighting is lying on top of the waterfall. The PCC2000 automatic cleaning system has failed already. Only half the heads work and even they are pointed in the wrong directions. I believe there is a leak somewhere because the auto water leveler is still running. I shut it off to see how much the water goes down.


Tuesday, March 14th, 2006

Debbie Moles called and asked if I would mark all the areas that need repair in the deck. She said they would be out Thursday or Friday or Monday or Tuesday to fix it. The plaster stains would be looked at and the diver will try to get them out. The start up crew placed the PCC cleaning heads into the pool. Added skimmer baskets and flow nozzles. Wok pots #2 and 3 has something in the line and does not flow correctly. The plug is before the fiber optics, so they can’t blow it out. They left the remote for the water features and lights with me. The color wheels on the lights do not work or are missing.

No Show

Monday, March 13th, 2006

Start up people could not make it today. Paddock tech started filter and checked pumps. 2 pumps wired incorrectly, he will have the electricians out to fix them. Waterfall output was not what I expected. It throws only about a foot out from the wall. He added chlorine and acid to the pool. He said the start up people should be out tomorrow to place the cleaning jets and all the nozzles. He said to brush it today and none tomorrow so the set up guy can set the cleaners. I brushed to pool down twice the first time. I noticed several stains in the plaster along the wok pot side.
Thursday 03-16-2006 pool orientation.
Friday 03-24-2006 the salt system will be added.


Friday, March 3rd, 2006

Debbie Moles called and said that Poco Verde will be out on Saturday to fix the cracks in the waterfall and cap the outside wall. She wants me to sign an addendum stating that they can continue with finishing the pool. She will fax it to me today. She will schedule the pool to start on the interior finish for Tuesday. I told her that I was no expert on pools and the addendum she is asking to be signed assumes that I take responsibility for its construction. She said that it is just for them to be sure I am satisfied with the pools construction at this time. I told her I would read thru it and then decide my next course of action.

Day 30 of contract – Final Day

Wednesday, February 15th, 2006

Fiber optics in pot #3 replaced. Optics could not be run in conduit. A cut into the concrete at the wok pot base so that the optics line could be rerun into the wok pot. This will place the fiber optics inside the concrete base. If any service is ever needed to the cable, the base would need to be torn up to get to the cable. Debbie Moles called and left a message, she will call again on Thursday.


Tuesday, February 14th, 2006

Fiber optics that was broken in pot #3 was pulled from their conduit. I noticed several cracks in the stucco on the face of the waterfall.

Day 20 of contract

Monday, February 6th, 2006

Front face of waterfall tiled. Side wall is almost complete. Tile sits flush with water sheer. There is no place for the fiber optics to mount.
“The Fiberstars Waterfall Light Bar can be installed
before or after the fall is installed. Note: Installation
of light bar on radius falls before the fall is installed is
recommended. Making sure the bevel on the
light bar track is angling away from the pool wall,
toward the back of the water (see Fig. 2). Simply
attach the light bar to the fall using clear PVC cement.
Be careful not to obstruct the water flow with the light
bar track or PVC cement. Pull fiber through the conduit
at the waterfall back to the illuminator location.
Important! On sheer falls there must be
1 1/8” between the finished tile and the front lip
of the fall. On Rain falls there must be 1 5/8”
clearance for installation of light bar.”

None of these instructions were followed as the water sheer is flush with the tile. These instructions were taken from Fiberstars website, http://www.fiberstars.com.


Friday, February 3rd, 2006

Debbie Moles called and said the lines were going to be decked over and would be flat when finished. She stated that Poco Verde would be working this weekend. Side wall footer failed first inspection. Planter top tile started.

Start of 30 day contract

Tuesday, January 17th, 2006

Debbie Moles called and left a message that the starting date for work would be Wednesday the 18th of January. Poco Verde will file for a permit for the outer wall and begin demolition on the planter.

Merry Christmas

Wednesday, December 21st, 2005

Debbie Moles called to check status. I expressed to her how I thought the pool was coming along. I am extremely disappointed in the progress of the pool. We are no closer to finishing this project than we were 2 weeks ago. She would have Scott call me. A wall sub-contractor stopped by to take measurements for 2 sections of wall and 3 pillions. I told the sub that just 2 sections of raised wall in the middle of the fence run would look stupid, and he agreed. Scott Dilliam called and said that the city inspector had some issues. He had already made repairs to the heater and was working on the back wall. He stated that he had talked with the sub and that he would take the wall up 2 rows from the existing wall all the way down to the area past where the inspector had indicated. The wall would be taken care of by Paddock at no additional cost to me. He said that I should talk with the neighbor and see if it was ok with them to raise the wall.
Chris from Poco Verde stopped by to look at the wok pot fountain pipes. He said that he did not think they could be straightened due to the pipes entering the pots at the wrong area. He dropped off a one year warranty on work they performed.
Complaint filed with the Arizona Registrar of Contractors.
Complaint # M06-1230 and M06-1231


Monday, December 19th, 2005

Debbie Moles called to check status. I told her about the pipes in the wok pot not being centered. She said that they should be adjustable so we could center them.

Week 38

Thursday, December 15th, 2005

Wok pots set and plumbed with water and lights. The pipes are not centered in the pots. It looks as if there was a problem with one of the pipes in the cleaning system as there is a hole in the pool shell around one of the pipes. Waterfall tile is grouted.

Wrong Pots

Friday, December 9th, 2005

I told Poco Verde about the waterline tile, and they said they would cut it out of their way when they place the saltio tile across the top. I met with the permadeck repair that was out to recolor the area replaced by grout. He agreed that the grout would not last long. He had to talk with his department before proceeding. Bob Owens from Poco Verde called and said the wok pots were wrong and it would be the end of the month before new ones could be made. He was going to check and see if an alternative color pot could be found. Debbie Moles called and I told her about the grout used for the deck, no water proofing in planter, wok pots and wok pot tier seam. She talked with Scott Dilliam and he assured her that it was not grout but was just covered in some grout and it was hard as rock. She also said that Poco Verde was able to find the right wok pots and would be installing them today. The seam would be ground down early next week and then filled with permadeck.

Week 35

Monday, November 28th, 2005

Chris from Poco Verde called for an exit survey. I told him I was not at all happy with their performance. Plus I did not realize they were done since many things were not complete. The planter has not been water sealed. The tile is still 2” above the water sheer. Nail holes still not patched. Wok pots not placed. Basically the entire check list has not been completed.

Week 34

Thursday, November 17th, 2005

Fiber optic people started on adding fiber to waterfall. They cut out the wall from the misplaced conduit to where it was supposed to be, chiseling a line inside the waterfall wall. I spoke with Debbie Moles and told her about the nail holes in the face of the waterfall that Poco Verde was going to repair before painting but did not. I also asked her about the fiber being embedded into the wall. She said that the nail holes would be fixed and that the fiber optics would never be a problem in the wall. She asked me to e-mail her some current pictures of the planter.
E-mail to her.
This is where we are at as of 11-17-05
Picture DSC00075 – front view of planter.
Picture DSC00079 – water sheer with fiber optics cut out?
Picture DSC00080 – I will be happy to buy Poco Verde a level if they need one.


Friday, October 21st, 2005

Debbie Moles called at 10:05am and said that she had spoken with Scott Dilliam about the wall. He agreed that it was crooked and that you could still see the crack. She said they should have replaced it back when it was first noticed. I told her about the rain waterfall sitting on top the wall and the electrical conduit was too low. I will leave a copy of the instructions on the water feature. She will let Scott know on Monday.
Poco Verde worked on the wall again today. They placed a row of bricks on top of the waterfall. Now I am more confused than ever. To repair the crack, they cut out the top of the wall and added a piece of rebar along the top, then filled it back in so the crack would not widen further.

Week 30

Thursday, October 20th, 2005

I was away on vacation from Oct. 16 till Oct. 19. It looks as if they attempted to finish the planter rear wall. I hope they don’t think it is finished as it still is not a level wall. The light fixtures in the pool are installed, crooked with gaps, but installed. The heater has been re-plumbed, looks better but the pipes still enter at an angle. Larger pump for the waterfall installed. Waterfall sheer placed and plumbed. Pool and area cleaned up and most of the trash removed. I received an e-mail from Cori Johnson on Oct. 17, 2005:
Good Morning Mr. and Mrs. X –

This e-mail is to notify you that your pool has moved over from Jillian’s desk to Anna Cota’s for the next stage of construction. This morning I did release you for your interior and exterior clean-up and you can expect them either tomorrow (Tues. 10/18) or Wednesday (10/19).
If you have any questions, feel free to write back with them or you can call me on my direct line.

Have a nice day,
Sometime during the afternoon, the front of the waterfall was completed. With this done I noticed the electrical conduit for the fiber optics is too low. As per Fiberstars instructions:
“The conduit should placed so the top of the hole in the conduit is even with the bottom of the waterfall lip.”
This was not done. I am also concerned that the waterfall is not a rain waterfall as expected, but a sheer descent.

Wall Call

Tuesday, October 11th, 2005

Debbie Moles called about the wall. I told her it is still not completed. A crack developed from top to bottom, just right of the planter. It looks as if it had been repaired, or at least attempted.

Tile Tomorrow?

Friday, October 7th, 2005

I met with Lloyd Wilson at 9:30am. I told him about the tile only having one color. He checked the plans and confirmed it was to have a random tile approximately every 3 feet. He said he would have them add it. If I wanted to leave it one solid color tile I could contact the salesman, and they could credit the cost of the second tile. I decided we would go with the original plan due to I want nothing to do with the sales end of it anymore. He said the tile on the raised bases needed to be redone due to a large gap at the top of the bases. Poco Verde was to be out with the wok pots so that could be done. Fiber optic illuminator had to stay on the outside of the pool equipment wall due to fiber length constraints.
3:00pm Debbie Moles called and said Poco Verde would be by to work on wall tomorrow. I told her they had started on it today. They had removed the top 2 rows of bricks on half the wall. She was also under the impression they were to replace the wall, not just straighten the top rows. Lloyd Wilson assured her the wall would be perfect when completed. I also mentioned to her that the tile people had broken off a chunk of deck at the first wok pot base, and that the planter was still not sealed correctly. I had spoken with the man from Poco Verde that is working on the wall, he stated that the planter was all sealed and he was returning tomorrow to tile. I am unsure of what he is going to tile since nothing is correct enough to tile yet.


Friday, September 23rd, 2005

I met with Lloyd Wilson at 9:30am. He marked out where the deck is supposed to end. He marked out the walkway from the patio to the deck, leaving 6” gaps on both sides of walkway, between patio and walkway, and walkway to deck. We discussed the back wall of planter. He also noticed it was not straight. He is going to have Poco Verde replace the wing wall made of ½ bricks, and the wall height should be 5” to match the existing wall. The opposite side wing wall will be deleted. Poco Verde will also fill the gaps in the blocks forming the planter. He also mentioned lowering the deck cap from 5” to 4” on the wok pot bases. I told him I would prefer leaving it at 5” to match the rest of the pool. He said the fiber optic people should be out Monday or Tuesday to sleeve. He also noted that none of the plumbing has been repaired as of yet. Debbie Moles called 11:05am, checking on how things are. She will call on Wednesday to check back.
12:00 noon Poco Verde was out to work on the wall and stucco. I told the one guy there that the wall needs to be even with the existing wall. He did not know this. I tried to explain that the wing wall they had put up was going to be redone, I don’t think he understood. Looking at the back planter wall you can see how it bows down in the center.

Week 26

Thursday, September 22nd, 2005

8:00am I called Lloyd Wilson and told him the deck was formed too short, ending before it reached the fireplace extension of the house. He said they go from scale and he would be out to take a look.
9:00am Debbie Moles called to let me know that the fiber optics will be in by Tuesday. I told her also about the 4’ walkway missing, deck short, planter back wall short in height and length, and the planter not sealed enough to keep water from leaching into the pool. She said she would get with Lloyd and let me know.
9:20am Debbie called to say Lloyd would try and be out this afternoon.


Saturday, September 10th, 2005

10am. Heater was installed. Showed the installer where the pumps foundations were sinking and putting pressure on the pipes. He said he would let his boss know. Noticed water leaking from heater base around 4pm. Plumbing from heater to filter and pumps looks to be under stress, not straight out but forced into place, to fit existing pipe layout.

Week 20

Monday, August 15th, 2005

I met with Lloyd Wilson around 9:00am at the house. He marked the location for the wall to be replaced. Poco Verde would be out soon to replace it. I had some questions about the rebar in the steps, and wok pot area. The steps were fine but the wok pot drawing he had did not show the 2 tier set up. Along the back wall is +12 then +6 for the wok pot fountain, and +6 for the planter pot behind the wok pot. We discussed wok pot bases. Bases are to be concrete decking material and Saltillo topped, with waterline tile face. The waterfall will be capped with decorative cap, due to cracking from block construction, and then stamped with Saltillo. Waterfall will be faced with waterline tile and random pattern. Waterline tile is to include random deco tile, same as waterfall face. Waterfall retaining wall rebar was placed in the wrong location, will be moved to the waterfall and not along the wok pots. Waterfall needs to be shotcreted so waterline tile can be added to face, but no waterfall has been made yet. I mentioned that no heater had been installed when the electricians were here. He marked the location for the heater near the pumps. He said the salt system, and fiber optics would be installed at a later date also. Passed electrical inspection on 8-12-05. The walkway from the patio to deck was still not in the drawing and resurfacing the patio was unclear. He noted both items. Expressed my dissatisfaction with the whole project and miscommunications between Paddock, their subs, and myself.


Wednesday, August 3rd, 2005

The rebar people, 4 men crew, came at 9 am. They worked until around 12:00.
Mrs. Duffy called around 3:45 to see how things were going. I told her that the rebar people had been here this morning. She said that we had been released for the electric portion and that they should be here soon. After the electric was complete, Lloyd would come and inspect it, then call for a city inspection. After that it would be gunnite.
I mentioned that the fence was still not up and that I was concerned that the rebar was just sitting there in the pool and there was no way to keep the neighborhood kids out of our backyard. Mrs. Duffy said that she would get right on Poco Verde and have that fence back up within 48 hours.

Layout Again

Tuesday, July 19th, 2005

7:05am Pool layout touched up by Paul Elkins.


Monday, July 18th, 2005

11:30am Called Paddock Pools. David Reiter is out of town.
Called Shirley Thompson. She is out for the day.
Called Mike Maez. Left message.
Called Michael Duffy. Left message.
Called Nancy Graham – quality assurance. Left message.

2:00pm Called Nancy Graham again. Left another message.

2:15pm transferred to Lisa. She said Poco Verde shows the wall to be completed by 07-18-2005, today. She is calling them to find out when it will be completed and call me back. They did not receive the plans from engineering until mid June. The original holdup was from paperwork and permits in the beginning.

2:38pm Bob Owens from Poco Verde called. He has no paperwork releasing funds for the project. Collecting info on the job, was wondering if we were to pay direct. He did not show adding the wall that was removed. He also had questions about the wall surfaces and tile. I reminded him the waterfall needed to be a retaining wall.

2:58 Nancy Graham called. Said Poco Verde has all paperwork needed to start. Will have wall started Monday 07-25-2005. I requested a schedule in writing on when the pool is to be completed. She will get me a copy ASAP. She noted they have been very busy and demand is high. Pool should take 12 weeks to complete. She said we had requested that the wall be installed before digging, I told her that was not the case, and just that it would be easier for Poco Verde to rebuild the wall before the hole was dug.

4:12pm Nancy Graham called with schedule. 07-19-2005 – will be out to re-lay the line. 07-20-2005 – Mike Maez will be out to check layout. 07-22-2005 – excavating will begin. 07-25-2005 – Poco Verde will be out to put back up the wall. Once excavating is complete, poll will be finished in 12 weeks. She is e-mailing me a copy of the schedule.

Received e-mail from Nancy Graham:

I would like to thank you for your on going patience and also apologize for the delays, we want to build you a beautiful pool that you and your family will be proud of for years to come.

I would like to go over the schedule with you at this time. I will give you a time line it is a tentative time line pending any weather, permit delays.

We will re-lay the pool out on 07/19/05
Mike Maez with do a layout check on 07/20/05
excavation on 07/22/05
wall put back up on 07/25/05

at that point it will be released for the next phases, please be aware that there could be several days between each phase each coordinator will schedule the next phase please refer to your construction guide if you have any questions, please allow 12 weeks from the date we excavate this pool for the completion. If we do not meet complete your pool within that time we will penalize ourselves $50.00 each day we go past the 12-weeks with a maximum of $250.00 will be awarded to you in a gift certificate.

This is our way of showing our commitment and dedication to you. I will check with you during the process and appreciate your on going patience.



Week 13

Thursday, June 23rd, 2005

Trees and fence removed. Had difficulty removing fence and had to go thru front yard with backhoe to try another angle to pull footer. Leaving 2 tire track trenches and breaking several irrigation pipes in the front yard.


Monday, June 20th, 2005

10:00am Nickel Excavating came by to look at project. They suggested removing pillion on 8’ wide gate entrance to help get vehicles into the back yard. Also have a landscape company remove the trees.

Week 11

Thursday, June 9th, 2005

9:45am Paul Elkins arrived said he could not layout the pool until the fence and trees were removed.

10:05am My wife called Shirley Thompson and explained this to her. Shirley Thompson said she only showed 2 stumps to be removed from the pool area. She was going to contact Jason Anderson and find out what to do.

2:00pm Mike Maez, 480-xxx-xxxx, came by. My wife showed him the fence and trees to be moved. Maez said he would have a demo crew out ASAP to do the demolition. Then right away have the fence contractor put in the new wall to secure the back yard. He marked with paint the location of the new wall. They talked about the planter behind the water feature and the wall needed to hide the pool equipment. The drawing we got from Paul Elkins did not look like it included these items. Maez said that Poco Verde would be installing them after the pool had been shotcreted. They also discussed tile patterns using different types of tile. He said they could not use Saltillo tile around the top of the water feature and Poco would come up with some ideas for us to choose from. She also asked him about the construction of the wok pot water features. Our concern was not being strong enough to support the weight of someone standing on it. He said it would be strong enough and would be made out of the same material as the pool.


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