Heatpump Error

Monday, May 18th, 2009

Paddock came out and repaired the leaking pipe at the filter. Another $65.00 service charge.

When I restarted the pool pump after waiting about an hour for the glue to dry, the heatpump error code popped up saying the suction TH open. The heatpump refused to start. Gillespie A/C said that the temp sensor has failed and needs to be repaired. They will try and be out on Wednesday.

I called Pentair to ask if the heatpump could be replaced instead of constantly repairing the unit. After being on hold for about 15 minutes the service technician’s computer crashed and I was put back in the hold lineup. Another 15 minutes on hold. I was told that they would look into it and call me back Tuesday.

So, as of today, the leak is fixed but the chlorine generator (Ecco-Matic), Ozone generator (Ultra-Pure), Deep end light (Jazz Light), and heatpump (Pentair) have all failed.

Drain Plugged

Monday, April 27th, 2009

The main drain is clogged up. I attempted to clean out the main drain that has plugged with leaves. Due to the use of security screws holding the lid on it I am unable to get to the drain pipe to free up the clog. Will have to have either Paddock or a pool service come out and remove the security screws.
The chlorinator and ozone generators have both failed. The deep end light also trips the GFI outlet.

Called and left message for Paddock Pools.

Crystal returned my call 2 hours later and informed me that nothing was covered under warranty and the would have to charge me to repair the equipment. The warranty only covers the filter, pumps and the pool structure itself.

I will have a different service come out to fix the drain.

I am real glad I chose the 5 year warranty. Where else can you pay for nothing.

ECOmatic Not Covered

Wednesday, July 16th, 2008

Paddock came out and replaced the o-ring for the cleaning system. He will return to fix the filter leak, he did not have the parts needed to fix it. The Jandy valve was also repaired. Loss of prime was due to the cover on the pump basket not being tight enough and allowing air into the system.

The ECOmatic saltwater system and ozone generator are only covered for the first 2 years, so they were not repaired.
I have not been able to find a supplier for the seals needed to repair the ECOmatic system yet. I will try and contact them directly and see if they will sell me the parts needed to repair it.
The ozone generator will probably be removed from the system due to the cost of repairs does not cover the benefits gained from the system.

I called ECOmatic and spoke with Leo. He told me he would send out the o-rings under warranty since it was just over the 2 years.

2 Year Warranty

Monday, July 14th, 2008

I called Paddock and spoke with Andrew about the problems with the pool. He said a tech would be out on Wednesday, July 16.
He notified me that the 2 year warranty was up as of 03-2008. I wonder where they got that date because the actual completion date was 04-26-2006 per Ed Ghiz.

He told me there will be a $65.00 service charge for the repairs.

Lost Prime

Sunday, July 13th, 2008

Today while checking the chemical levels I noticed the main filter was not working. I found that it had lost prime and was not moving any water. I manually primed the system to try and get it back up. I had to almost completely shut down the skimmer inputs to keep it primed. Anytime I opened the skimmers more than a little bit it sucked air and lost prime.

I also found another leak at the input to the filter and another at the return Jandy valve.
Unknown water was found on the pipe after the chlorinater, I have not found the source of that water.
The chlorinater is leaking at an o-ring where the electrical connects.
The ozone generator is not working.

No Ozone

Thursday, April 24th, 2008

While checking the heater I noticed the Ozone generator is no longer working.

Call for Salt

Friday, June 29th, 2007

I called and left a message for Debbie Moles. Telling her that the pump was now working and I am just waiting for the salt to be added so we can get the salt system back up and running. Also that the ozone line had been pulled out when they replaced the pump. I put the line back into the generator but not sure if anything else was disconnected.

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