Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258

Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/22/d157507597/htdocs/mpps/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/fs/package.module.fs.php on line 258
My Paddock Pool Sucks » Phone

2 Year Warranty

Monday, July 14th, 2008

I called Paddock and spoke with Andrew about the problems with the pool. He said a tech would be out on Wednesday, July 16.
He notified me that the 2 year warranty was up as of 03-2008. I wonder where they got that date because the actual completion date was 04-26-2006 per Ed Ghiz.

He told me there will be a $65.00 service charge for the repairs.

Still No Heat

Friday, April 18th, 2008

I checked the heater today, and it still is not heating. I called Paddock and they said they would check on it again.

Call for Salt

Friday, June 29th, 2007

I called and left a message for Debbie Moles. Telling her that the pump was now working and I am just waiting for the salt to be added so we can get the salt system back up and running. Also that the ozone line had been pulled out when they replaced the pump. I put the line back into the generator but not sure if anything else was disconnected.


Thursday, June 28th, 2007

Debbie Moles called and left a message asking how things are working.

Schedule Pump

Wednesday, June 20th, 2007

Debbie Moles called and said that someone would be out on Thursday to take a look at the pumps and see if they can add the salt.


Tuesday, June 19th, 2007

Called and left another message for Debbie Moles about the pumps and salt system.

Called Again

Thursday, June 14th, 2007

I called and left a message about the pumps again. I was wondering when they would fix them.

Call Returned

Monday, June 11th, 2007

I called and left a message for Debbie Moles to call me about the pumps and salt system.

She returned my call at 6:50pm and said she would have someone out to look at the pumps.

Waterfall Call

Friday, May 18th, 2007

I talked with Debbie Moles about the waterfall pump and the salt system. She said she would schedule a time when they can add the salt to the pool and get it back up and running. She would also look into the failed waterfall pump.

Call for Pressure

Thursday, March 29th, 2007

I talked with Debbie Moles and she said they would have a tech out to pressure test the lines on Monday or Tuesday. Then plaster on Wed. or Thurs.

Plaster by Friday

Wednesday, March 21st, 2007

Debbie Moles called and said that the plaster should be done by Friday of this week and start filling the pool over the weekend.

Addendum for the tile

Friday, March 9th, 2007

Debbie Moles called and wanted me to sign an addendum for the tile work. She faxed it over and I signed it and faxed it back.
They will start on the tile Monday. Then finish up with the resurfacing.

Call about tile

Monday, March 5th, 2007

Debbie Moles called today to see how it went with Allen Tile. She is trying to contact them and see where we are at.
I told her that Fiber Creations of Arizona had glued the fiber optics back in again, hoping it will hold this time.
She will call me later and let me know about the tile.

Replaster Started

Tuesday, February 27th, 2007

DSC00068Prado and Sons came out and started chipping away at the plaster. They are removing the plaster from around all the fixtures and along the top edge. They will then apply a adhesive layer and then a finish coat.
I called Debbie Moles and was wondering why they were going to refinish the pool before repairing the waterfall and fiber optics.
She called me back and said that she called Prado and had them wait to finish till all the other work has been completed.
The fiber optics should be installed on Thursday or Friday. Allen tile will be out Friday at 8 am to look over replacing the stucco with tile.

Tile on Friday

Monday, February 26th, 2007

Debbie Moles called to let me know that the tile people will now be out on Friday to look over the job. They will then tell her if they are going to tile the waterfall or have me do it.


Friday, February 23rd, 2007

I called Debbie Moles and left a message for her to call me.

She called back and left a message stating that they are waiting on the tile guys to give them an estimate on Tuesday about tiling the stuccoed part of the waterfall. If the quote is lower than the one I supplied they will start on the waterfall before resurfacing the pool, if not than I will need to have the tile work done. Nick with the fiber optics will then repair the lighting. Once the waterfall has been completed they will do a multi coat on the interior of the pool.


Thursday, February 8th, 2007

I called Debbie Moles and left a message.
She returned the call and left a message stating that they were not done yet. Prado and Sons will be out Friday to ‘torch’ remove the water from the step. Kelly Sharp will also be out to see the results. She will call me on Friday or Monday to let me know what they found.


Tuesday, February 6th, 2007

Debbie Moles called and asked if the pool was drained yet. It is empty.

Pump Failed

Monday, February 5th, 2007

I arrived home around 1 pm to find their pump had blown the gfi outlet. I reset the breaker, but it failed again. I called Debbie Moles and left her a message about the pump.

Drain the Pool

Friday, February 2nd, 2007

DSC00047Debbie Moles called today and said they would be out on Monday to drain the pool. Prado and Sons will try and remove the footprint from the step on Wednesday. Kelly Sharp will look it over and see if it is acceptable. If so they will restart the pool, if not then they will replaster the pool.


Tuesday, January 30th, 2007

Debbie Moles returned my call, and that she would try and have me the time schedule by the end of the week. She said that she is trying to schedule times for the repairs.
She needs to schedule Dave with Prado to try and spot acid wash the step with the footprint. If he is unable to remove it then they need to resurface the pool.
She contacted Pentair to see if they can figure out the heater.
They need to remove the water sheer, and install a larger sheer. They have already remeasured the area. She is unsure of when they will be able to install the new sheer until the interior of the pool is decided.
The peeling stucco will also be replaced at that time.
I told her that all work needs to be completed before March 31st. She stated that all the work should be done before it gets warm, but would not give a date.


Tuesday, January 30th, 2007

I called Paddock again and left message to call me.


Monday, January 29th, 2007

I called and left a message for Debbie Moles. I am trying to find out the status of the pool repairs.


Thursday, January 11th, 2007

Debbie Moles called at 11 a.m. and said she was setting up a schedule for the repairs. She had to coordinate with Fiberstar, David Laferty – pool interior – and a diver for the drain. She will call me back with a date for them to be out.


Wednesday, January 10th, 2007

At 10:30 a.m. I called paddock and talked with Charlette. She told me that Debbie Moles would be handling the warranty work and will have her call me right back.
6:30 p.m. nobody returned my call.

Another week wasted

Friday, December 15th, 2006

I called Paddock Pool about the heater again. Charlette(?) said she will try and find someone to come out. I told her the only reason for the heater was for Christmas vacation and that since it doesn’t work they need to come out and remove it and refund my money. She said that they will call me back.

Call Gillespie

Monday, December 11th, 2006

I called Gillespie A/C & Heating and left a message.


Thursday, December 7th, 2006

I called and left another message for Debbie Moles.
I called back and talked with Charlet? about the heater not working again. She said that someone from Pentair will call me back and set up a time when they can fix it. I told her that I was hoping to have the pool heated for Christmas. She said she will try and call them today.
I can see this is going to be another holiday ruined by Paddock Pools.

No Heat

Wednesday, December 6th, 2006

I tried to turn the heater on today so that the pool would be warm enough to swim in by Christmas. The heater failed again. Error is for low refrigerant level.
I called and left another message for Debbie Moles at Paddock.


Tuesday, November 14th, 2006

I called Debbie Moles and asked her when they are going to fix the main drain and either sand or acid wash the plaster stains. I also have 2 cleaning jets that have failed. One in the deep end, the top blew off, and one int the shallow end, stuck up.
She will call me back with a time they can look at the pool. She also said they will send out a tech to fix the 2 cleaning jets that have failed.

Tile Gap

Friday, August 4th, 2006

DSC00009Called and left a message for Debbie Moles about the heater not cooling.
Seal between deck and waterline tile cracked again. there is a large gap between the top of the tile and the ledge in the deep end of the pool.


Monday, July 24th, 2006

Called and left a message for Debbie Moles about the heater not cooling.


Friday, July 14th, 2006

Called and left a message for Debbie Moles.


Thursday, June 29th, 2006

Debbie called and told me that the plaster people would be out Friday at 9:00am to look at the pool.

Wait till Fall

Monday, June 26th, 2006

Kimberly called to check if I had been contacted by the heater repair people. I told her that the last time I had heard from anyone was last week.
She said that they would like to wait till fall to repair the main drain. If they were to do an acid stack on the main drain, it would take 72 hours till anyone could swim. I asked her why they couldn’t do it now. The cleaning system wont work correctly and the bottom is staining worse than it already is. She will have to get with the service people to see if it can be done sooner. I asked her about the dirt staining that has been there since they installed the plaster. They have already acid washed it once. I have a footprint on the first step, dirt embedded into the plaster and streaks down the sides. The only thing the last acid wash did, was to make the plaster rough and splotchy. Wouldn’t it be better to fix the drain at the same time they have to fix the stained plaster? She said she would have to get with Edward about this and get back to me. She asked that I give her till Wednesday to call me and let me know what they are going to do.


Friday, June 23rd, 2006

Gentry Pool Repair called and said they will be out sometime next week to look at the heat pump. They are not sure what day but will call next week to schedule a time.
Another company called about the heat pump. They were not aware that someone else had already been contacted about the repair. They said they would call Gentry to find out about it.

Pentair MiniMax Plus HP heatpump

Thursday, June 22nd, 2006

Kimberly called back and said that she will try and get a service tech back out next week.
She called back and told me that the service guy will be out on Monday.
I have not heard from the heat pump repair yet. They must have a ton of units to repair before mine. It is a Pentair MiniMax Plus HP heatpump. Great unit, it worked for almost 2 weeks, can’t wait to see how it lasts for years.


Wednesday, June 21st, 2006

Pool tech. came out and said that there must be a blockage in the pipes someplace that won’t blow loose. He has to get with his manager and figure out what to do next.
I called Kimberly with customer service and left a message.


Monday, June 19th, 2006

Waterline tile was re-grouted.
I called Kimberly and left a message about the heat pump failing.
She called back and said that the subcontractor will call me and schedule a time to look at it.

No Show

Saturday, June 17th, 2006

Tile people called and said they can’t make it today. Will be here on Monday.

PCC Down

Thursday, June 15th, 2006

I called Kimberly and asked when someone was going to be out to fix where the tile was separating from the deck. The tile people will be out sometime Saturday.
The cleaning system does not seem to be cleaning the bottom deep end again. Either the main drain is still plugged or the PCC-2000 is not working correctly. A tech is scheduled to come out again on Wed.


Monday, June 12th, 2006

DSC00004Kimberly called and said she had been told that the fiber optics had been repaired. We went outside and looked, but the fiber optics was still hanging out of the waterfall. She will call us back when she finds out what happened to the fiber optic people.

She called back and said they will be out within a few days to take care of the fiber optics.
I asked her about the tile people because the deck is lifting due to water seeping between the tile and deck. She will look into it and let me know when they will be out.

Today’s list

Tuesday, May 30th, 2006

Called Paddock Pools warreanty dept. Rebecca transferred me to Debbie Moles voice mail. Waiting for call back.
Today’s list:
Wok pot pump shutting off and resetting
Fiber optic lines falling out of waterfall
Caulk between deck and waterline tile separating again
Stains still there
Main drain still pulling from side port and not much from bottom drain
Still sucking air into main filter pump, even when ozone shut off
Deck lifting and crack at deep end skimmer

No Show

Monday, April 24th, 2006

Rosa from Paddock Pools called and said that the pool deck people will not be able to make it out today.
Ron with Paddock added salt and started up the pool. He also cut down some of the pipes that were sticking up in the wok pots.


Thursday, March 30th, 2006

Called and left a message for Debbie Moles. She returned my call and set up a meeting with Scott for Friday.


Wednesday, March 22nd, 2006

Scott Dilliam was out to look at the cleaning system. I showed him the air bubbles coming out of the cleaning nozzles on the bottom of the pool. He said that was fine. The cleaning system is still not working. I mentioned that the auto fill was still running, and he said that he had raised the level of the water so it was just filling to catch up.
Debbie Moles called, she was under the impression that the lights were done. I also reminded her that if they have to acid wash the plaster, it would set back the installation of the salt system. She said she will contact the electricians, Terry with orientation, and Scott Dilliam in the morning and find out where we are at. I again stressed how important that we not go past the one year mark on this pool.


Friday, March 17th, 2006

The electrician repaired the incorrectly wired pumps. He also said that the pool lights were also wired wrong and he fixed that also. He said they also installed the wrong lights in the pool. The color wheels can not be synced together, only one light has the auto sync feature the other light is a standard light. While checking his paperwork he also noted that they had installed Jazz lights, his paper calls for F/X lights. The F/X is a lower output lamp, and on a pool this size why lower output lamp? My contract states Jazz lights. So he needs to call and have a diver come out and replace the lights with the correct ones. They will not be able to operate the lights independently of each other the way they are wired and he doesn’t know if they will be able to sync colors with the fiber optics. According to Fiberstars, http://www.fiberstars.com/, all their lighting should be able to sync with each other assuming you get the right ones.
Jesse with Poco Verde called and said they are not able to seal the wok pots till the fiber optics are done in the pots.
Paddock came by to touch up the chips, stains, and cracks. He looked over the deck and said that he could do the repairs but since the construction was not finished, as he was told, he wanted to wait. He said that he would need to pressure wash and repaint the whole deck. I agreed that we need to wait because they still need to move rock and dirt across the deck.
Prado and Sons Plaster called and will be out on Tuesday to look over the stains in the plaster.
Water level down over 1/2″ since I turned off auto leveler. Pumps did not run all last night because the U/V system was installed.
Called Debbie and left another message.
Debbie Moles called and I gave her the list of things yet to be done. She was under the impression it was complete. She is going to schedule the electricians to figure out the lighting, fiber optic people, Poco Verde to seal the wok pots, Allen Tile to clean up the tile, the deck cleanup, and the plasterer to fix the stains. I am going to give them till the end of March to finish the project, at that time I will have no further contact with them.

Plastered on Friday

Tuesday, March 7th, 2006

Debbie Moles called and said that the pool will be plastered on Friday. I told her that the date on the addendum had to be changed to 03-03-2006, the date I received it. I also told her that the waterfall and wall caps have yet to be painted.


Friday, March 3rd, 2006

Debbie Moles called and said that Poco Verde will be out on Saturday to fix the cracks in the waterfall and cap the outside wall. She wants me to sign an addendum stating that they can continue with finishing the pool. She will fax it to me today. She will schedule the pool to start on the interior finish for Tuesday. I told her that I was no expert on pools and the addendum she is asking to be signed assumes that I take responsibility for its construction. She said that it is just for them to be sure I am satisfied with the pools construction at this time. I told her I would read thru it and then decide my next course of action.

Week 49

Thursday, March 2nd, 2006

Repaired hose bib next to pool. Debbie Moles called to check on hose bib. It was the hold up for the past 2 weeks. I explained to her my frustration again. In 2 weeks, just some paint and a hose bib.


Wednesday, March 1st, 2006

Debbie Moles called and left a message asking how things were going. I called and left a message that nothing was going.


Wednesday, February 22nd, 2006

Debbie Moles called and said that they are ready to plaster. She wants me to sign an addendum stating that everything is fine. She said that Scott had been out and the cracks are just surface cracks, nothing to worry about. I asked if he was looking at the same ones I saw. She will get back to me on this. I also told her about the water bib in the back that no longer works and that the construction crew has been using the neighbor’s water for their work. She stated that the fiber optics line for wok pot 3 will be put into flex conduit. They did not like to use flex due to it is hard to run the line inside it. (Like being poured inside concrete is easier to pull?) I e-mailed Debbie Moles the pictures of the cracks I saw.

I am sending you a couple pictures of the cracks I talked with you about on Wednesday. They are located on each side of the waterfall, flanking the sides of the tile.

The back hose bib that is connected to the automatic fill system is dead. I have not checked to see if it is the hose bib itself or if there is no water to that line anymore.

I also noticed where the waterfall meets the pool, the deck has chipped and cracked. I know these will be taken care of later when they come to finish the deck but I just wanted you to be aware of them.
So as I see it we are currently going to wait on the fiber optics for both the water sheer and the wok pot till after the pool has been plastered and filled. Then the deck and the wok pot base can be repaired, gate for equipment area re-hung, exterior yard wall capped and finished, planter refilled with dirt, salt system added, pressure gauge on cleaning system repaired, diving board, Jazz lighting controller, fiber optic controller and illuminator, and remote light/pump controller, will be installed at a later date barring any other problems don’t pop up.


Wednesday, February 8th, 2006

Debbie Moles called and said that everything should be finished by Tuesday. Poco Verde cleaned up and finished their work on the planter. They are waiting for final inspection on the wall. They should be out to start on the wok pots next. She said that if I wanted, Poco Verde would refill the planter with dirt in a couple weeks. The fiber optics is set for Friday. I told her about the sheer not having the lip to mount the optics on. She will confirm this with Scott. Scott is working on the sheer lip and plans to cut the tile back.


Friday, February 3rd, 2006

Debbie Moles called and said the lines were going to be decked over and would be flat when finished. She stated that Poco Verde would be working this weekend. Side wall footer failed first inspection. Planter top tile started.

Week 45

Thursday, February 2nd, 2006

Side wall footer dug. Debbie Moles called. I told her about the accent line in the wok pots.

Day 6 of contract

Monday, January 23rd, 2006

Poco Verde called and told us that they were going to try and file for the wall permit today. Debbie Moles called and said that the plumbers would be out Thursday to set the sheer. Footer for the planter was dug by Poco Verde. Several pipes for the pool were broken when the footer was dug down to proper depth. Pipes are about 6” below the ground and the footer will now go over and around the plastic pipes.


Wednesday, January 18th, 2006

Poco Verde arrived and started demolition on planter. They removed all 4 walls of the planter including the water sheer. Talked with Debbie and she said that they needed to start over with all 4 walls. I also told her that it looked as if they hit some of the pool water lines that were under the planter.

Start of 30 day contract

Tuesday, January 17th, 2006

Debbie Moles called and left a message that the starting date for work would be Wednesday the 18th of January. Poco Verde will file for a permit for the outer wall and begin demolition on the planter.


Friday, January 13th, 2006

Debbie Moles called to let me know that the starting date would be Tuesday the 17th of January, so all work should be complete by February 15, 2006. She needed to get in touch with the ROC inspector to verify the complaint had been canceled. Scott and Bob would be out Monday to look over everything that needs to be redone. The wok pot risers would be started on Tuesday and the wok pot fountains would be complete by Wednesday. Demolition would start also on Tuesday.

Week 42

Thursday, January 12th, 2006

Debbie Moles called to let me know that the inspector for Paddock (Gene) was out today to look over the project. She stated the he agreed that the walls were the worst he had seen and needed to be replaced per plan. She offered 2 plans of action.
• Plan 1. Issue money back on the planter and offer a 2 year warranty.
• Plan 2. Fix it per plan with a 30 day extension for time needed to rebuild the planter and waterfall. After 30 days, they will pay $50.00 in cash per day in penalties up to $500.00. The 30 days do not include the time needed to plaster and the pool startup.
Both plans require I close the complaints with the R.O.C.
I asked her if the wall that needs the permit would also be included since it was cracking and falling down. She seems to think that would not be a problem but had to check with Nancy Graham and would let me know if it would extend the 30 day time limit.
I agreed to the second plan and she will fax me the addendum.
The wok pots and concrete risers will be fixed Monday or Tuesday.
The addendum will not include the side property wall due to it was not included in the ROC complaint. But they would fix it if needed.

Debbie Moles faxed over addendum #47525 that states 3 walls of the planter will be rebuilt to plan. They will have 4 weeks to finish the work.
I signed and faxed it back to her

Need Permit

Friday, January 6th, 2006

Debbie Moles called to let me know that the inspector would be out on Monday. I told her again about the front wall needing a permit. I called Barb Sicorin with the Town of Gilbert and she told me that I indeed needed a permit and inspection.

No Permit Needed

Wednesday, January 4th, 2006

Debbie Moles called to check status. No one has been here. She said that a permit was not required for the wall on the south side, but will make sure.


Tuesday, January 3rd, 2006

Debbie Moles called to check status. She said that the raising of the back wall shall be complete by Friday. I asked her about the wall that was moved on the south side of the house, and if permits were ever secured for the job. I told her that the footing on that wall were not to Gilbert AZ. code.

Week 39

Thursday, December 22nd, 2005

Debbie Moles called and I told her that I was not going to contact the neighbors about the wall, due to I can not make promises on Paddocks behalf. She said that was fine and would get in touch with Scott.


Monday, December 19th, 2005

Debbie Moles called to check status. I told her about the pipes in the wok pot not being centered. She said that they should be adjustable so we could center them.

Week 37

Thursday, December 8th, 2005

Debbie Moles called to check status. They started on the tile for the waterfall face. Wrought iron fence panels were placed and welded in. Tile on the waterfall was placed all the way to the top of the waterfall on both sides of the sheer, leaving no room for the saltio tile across the top.

Sheer Raised

Monday, December 5th, 2005

Debbie Moles called to check status but I had not been home yet to see if anyone had been working. Water sheer raised and capped by sheer installers. The tile gap between the wok pot bases and the waterline tile was filled in with approximately 1” of tile grout. It was then shaped to look like the permadeck.

Week 35

Monday, November 28th, 2005

Chris from Poco Verde called for an exit survey. I told him I was not at all happy with their performance. Plus I did not realize they were done since many things were not complete. The planter has not been water sealed. The tile is still 2” above the water sheer. Nail holes still not patched. Wok pots not placed. Basically the entire check list has not been completed.

Get it Done

Monday, November 21st, 2005

I spoke with Debbie Moles and informed her that nobody had been out to work since Thursday. She asked if I had met the new superintendent Kevin Thompson yet. She would make some calls and call me back on when they may start work again.
I e-mailed both David Reiter and Nancy Graham about the delays.
Received e-mail response from Nancy Graham:

Debbie in our Quality Assurance department monitor your job. Debbie has been working with Scott Dilliam and Bob at Poco Verde regarding all the repairs. Scott is making some repairs on the feature, Scott and Debbie want to make sure this is correct as it is not just a standard pool. Scott is waiting for Fiber Optics to make changes which happened last Thursday. Scott Dilliam will make sure all the pool is up to both our standards. looks like you are at the finishing phases.

Debbie advised me she has been in contact with you almost daily, anytime you have a custom design pool it can require more attention, it is more important to get it done correctly and make the changes at this point. Debbie also stated that we have had more than normal challenges with Poco Verde.

Debbie also said you have been very patient and we are truly sorry it has taken this long. Debbie will stay on this until it is done and you are 100%. Scott Dilliam is one of our best supervisors, he will also stay on top of making sure poco verde has to finish around the sheer as we can not get tile around planter wall then we can do tile work. We will stay on top of poco verde to make sure this gets done. You are literally weeks away from being completed.

Again we will stay in touch, Debbie will be checking with you and communciating as we committed to building you a beautiful pool. You do have very complicated pool (not out of our realm) but it does take time.



Debbie Moles called at 4:10pm and said that Poco Verde would be out on Tuesday. She stated that the pool would be ready for tile the first of next week. I reminded her that the waterline tile still needed to be redone due to the gap at the top of the wok pot bases, number 3 on the list of concerns, and the missing random tiles, number 4 on the list of concerns. I also pointed out that the water sheer was supposed to meet the 5” tile fascia, but they had left a 2” gap, number 7 on the list of concerns. Fix the concrete lines showing on the pot risers, number 6 on the list of concerns. She wanted to set up a meeting for me and Scott Dilliam. I told her that I have met with him several times and have left him lists and drawings to no avail. She will meet with him Tuesday and let me know what they are going to do. At this point I am so disappointed in the pool I just want it to be done.

Week 34

Thursday, November 17th, 2005

Fiber optic people started on adding fiber to waterfall. They cut out the wall from the misplaced conduit to where it was supposed to be, chiseling a line inside the waterfall wall. I spoke with Debbie Moles and told her about the nail holes in the face of the waterfall that Poco Verde was going to repair before painting but did not. I also asked her about the fiber being embedded into the wall. She said that the nail holes would be fixed and that the fiber optics would never be a problem in the wall. She asked me to e-mail her some current pictures of the planter.
E-mail to her.
This is where we are at as of 11-17-05
Picture DSC00075 – front view of planter.
Picture DSC00079 – water sheer with fiber optics cut out?
Picture DSC00080 – I will be happy to buy Poco Verde a level if they need one.


Tuesday, November 15th, 2005

Poco Verde worked on planter.
I spoke with Debbie Moles and she said that the fiber optic people would be out this week to finish up their area. Tile should be ready to install by Friday.


Monday, November 14th, 2005

I spoke with Debbie Moles, and she was wondering how things were going. I told her that Friday was the only day I have seen anyone here. She said she would talk with Scott about progress. I voiced my concern about the amount of time it is taking to complete this pool. An example would be that in all of a week Poco Verde has worked less than 1 day.


Wednesday, November 2nd, 2005

Pool deck work continues. Debbie Moles called and said that Scott Dilliam would be out Thursday at 1:00pm.

Start Deck

Monday, October 31st, 2005

Debbie Moles called at 12:30pm and said that she had spoken with Scott Dilliam. He will call her with a time that we can meet and try and settle the problems. 1:00pm the decking people arrived to start on the pool deck.


Friday, October 28th, 2005

Work on the wall continues. They painted the planter walls. Spoke with Debbie Moles about 4:00pm. I told her about the waterfall being too low and she said that the original pictures from Paddock where artist concept pictures and may not be exactly what is installed. Told her I would like to meet with her and or Scott Dilliam to discuss the planter waterfall. She would get a hold of Scott and let him know.

Week 31

Thursday, October 27th, 2005

Message from Debbie Moles, she received the pictures and met with Scott Dilliam.

The Wall

Wednesday, October 26th, 2005

Work on the wall continues. Backyard interior wall that Poco Verde replaced was painted white.
Talked with Debbie Moles and told her about my concerns on the uneven planter wall. She called back around 1:40 and said that Scott Dilliam and Chris from Poco Verde would be out around 2:30 to 3:30 to discuss the problem with me.
At 2:30 Poco Verde showed up and I showed him the drawing I had verses the current layout. The equipment wall not level, tile only 8” wide on the side wall tops, the waterfall 1 brick row below the top, the fiber conduit way below the waterfall, and that the planter had not been fully sealed. He said they would seal the planter today, talk with Scott about the placement of the waterfall and conduit, and level the top of the equipment wall with stucco. Redo the stucco on the planter before painting it and then painting it around Friday. He said that Poco Verde would warrantee the wall from further cracking, and if it did crack they would repair it. I asked for this in writing and he said he would get me a copy. He said he would have to check his drawings about the tile widths, capping the planter walls. The side caps were 8”, the same thickness as the bricks, and could not be larger due to the tile being too brittle to hang over. As for the waterfall cap, he could credit the cost if his drawings showed 2 rows. I told him I prefer 2 rows of tile as in the drawing I have. He was waiting for the fiber optics to be plumbed before he can set the wok pots.
An email showing the orig. pool layout pictures and current design was sent to Debbie Moles, at 4:00pm. :
Pictures 001, 002, and 003 are the original design pictures I received when we purchased the pool on March 26, 2005.
Picture pool was altered to the way it needed to be built due to diving pool specs, fitting it into yard, and visual appeal. Mr. Anderson and I reviewed the final plan on April 15, 2005.
Picture DSC00001, DSC00010, and DSC00011 Show the current progress.
Picture DSC00001 shows a couple of things. First the waterfall front does not continue onto the deck as shown in picture 001, where the tile lines up with the pool deck tile line. At this point I could live with that. The unevenness of the back wall.
Picture DSC00010 shows the tile layout. The side tile has been cut to wall thickness. The waterfall tile has not been cut yet.
Picture DSC00011 shows the waterfall is set too low into the wall. The water was to look as if it was just blow the tile. The electrical conduit is way to far from the sheer. Instructions for placing the lightbar can be found here:
If you need anything please feel free to contact me.

Thank you,

Week 29

Thursday, October 13th, 2005

Debbie Moles called at 11:30am and said Lloyd Wilson was being replaced by Scott Dilliam for now. I told her about the water seeping into the pool from the planter. She said Scott would be out soon to look over the project. She also said Poco Verde was waiting for ‘sheening’ (sheer?) till the top cap could be placed on the wall and that was why the last brick has not been placed.
I met with Lloyd Wilson and Scott Dilliam at 1:15pm. I asked about the top of the wok pedestals being covered with decking and stamped like tile. He said that was the plan. Lloyd said they had to upgrade the waterfall pump to a 2 ½ hp due to the size. He said they were going to float the decking in front of the wok pot pedestals to eliminate the gap in the tile. Poco Verde told him that they could straighten out the wall with stucco. Scott is going to meet with them to discuss what they are going to do about the wall. Heat pump still needs to be connected, pump bases need to be sturdy, fiber optic for wok pots and sheer all still need to be addressed. I was told that the farthest run for fiber optic was about 35 feet and the illuminator could not be moved. He asked about the self closing gates. I reminded him that Paddock was to supply the wrought iron fence and gate. Lloyd was concerned about the 5’ fence requirement since the wok pedestals were close to the common wall. But since we are in Gilbert it should not be a problem.


Wednesday, October 12th, 2005

Debbie Moles called and said she would contact Poco Verde since no work had been done on the wall.

Wall Call

Tuesday, October 11th, 2005

Debbie Moles called about the wall. I told her it is still not completed. A crack developed from top to bottom, just right of the planter. It looks as if it had been repaired, or at least attempted.

Tile Tomorrow?

Friday, October 7th, 2005

I met with Lloyd Wilson at 9:30am. I told him about the tile only having one color. He checked the plans and confirmed it was to have a random tile approximately every 3 feet. He said he would have them add it. If I wanted to leave it one solid color tile I could contact the salesman, and they could credit the cost of the second tile. I decided we would go with the original plan due to I want nothing to do with the sales end of it anymore. He said the tile on the raised bases needed to be redone due to a large gap at the top of the bases. Poco Verde was to be out with the wok pots so that could be done. Fiber optic illuminator had to stay on the outside of the pool equipment wall due to fiber length constraints.
3:00pm Debbie Moles called and said Poco Verde would be by to work on wall tomorrow. I told her they had started on it today. They had removed the top 2 rows of bricks on half the wall. She was also under the impression they were to replace the wall, not just straighten the top rows. Lloyd Wilson assured her the wall would be perfect when completed. I also mentioned to her that the tile people had broken off a chunk of deck at the first wok pot base, and that the planter was still not sealed correctly. I had spoken with the man from Poco Verde that is working on the wall, he stated that the planter was all sealed and he was returning tomorrow to tile. I am unsure of what he is going to tile since nothing is correct enough to tile yet.


Monday, October 3rd, 2005

I met with Lloyd Wilson at 9:30am. He looked over the deck and checked the planter wall. He agreed that it was crooked.
Debbie Moles called and said there was a work order for the planter wall and heater repair. She stated that she had spoken with Scott Dilliam about the planter wall. She would call Poco Verde tomorrow. The heater manufacturer would need to come out to find the leak in the heater. I asked when the salt system would be installed. She said it was last to be installed.

Week 27

Thursday, September 29th, 2005

Work on forming deck and wok pot areas.
9:00am Debbie Moles called to ask about progress. I told her that the framers had just left. I told her about the planter wall being stuccoed but still made of miscellaneous bricks. I also mentioned that the planter wall looked straight if you were really drunk. The pool heater still leaked, and the pump pads were still sunk in the dirt.
I did notice that the planter had been partially filled with dirt even though it had not been fully sealed. This raises future problems of water from the planter exiting thru the waterfall area.

Week 26

Thursday, September 22nd, 2005

8:00am I called Lloyd Wilson and told him the deck was formed too short, ending before it reached the fireplace extension of the house. He said they go from scale and he would be out to take a look.
9:00am Debbie Moles called to let me know that the fiber optics will be in by Tuesday. I told her also about the 4’ walkway missing, deck short, planter back wall short in height and length, and the planter not sealed enough to keep water from leaching into the pool. She said she would get with Lloyd and let me know.
9:20am Debbie called to say Lloyd would try and be out this afternoon.

Did they Show Up?

Monday, September 19th, 2005

Poco Verde worked on waterfall. I have several concerns about the waterfall/planter. First are all the gaps in the block. It is a planter full of dirt and will be irrigated. This will leak out into the stucco exterior. Second, looking at the back of the waterfall, it seems to be sagging in the middle. I checked level and it is off. Third is the stacking of the block. The block on the side of the planter is not staggered in some areas, leaving a weak area in the retaining wall. Since dirt and plants will be above the weak area, I see a potential failure in the future.

Nancy Graham at Paddock called to see if Poco had shown up today. They did this afternoon but when I looked out at 2pm they were gone.
Nancy is going to be gone the rest of the week so Debbie Moles will be following up on this for her. Poco is supposed to finish this week with the water features so that the deck can be poured on the 26th. But that can’t happen unless Poco finishes. Debbie will be checking in mid week to make sure Poco is showing up.


Friday, September 16th, 2005

Jillian called to inform us that the pool has been released for decking.


Monday, September 12th, 2005

At 1:30, Bob from Poco called my wife. He said that they can’t find matching bricks for the fence. She told him that he would have to talk with David on his cell number about that.
At 2:00, Nancy Graham from Paddock called. She was returning David’s call from last week. She had talked with Bob about the fence and was told that they would be out tomorrow to start work on the fence, the water fall and the water pot walls. She wasn’t sure how long that would take to complete. But that we couldn’t do any additional work until it was completed. She thought that the fiber optics would be next and then the cool decking and tile.
She then called Lloyd to confirm that Poco was starting tomorrow. Lloyd and Bob are supposed to meet at our house tomorrow to go over the work one more time.
She will call me on Friday to check on the progress.

1:40pm Bob Owens called to inform me that the block would not match the old wall. He said they could get a block that closely matches or paint it to match if needed. I told him that would be fine. He said that he was told that some of the footings were incorrectly poured. He also stated that they would be out on Tuesday to meet with Lloyd Wilson and make sure of the wall and water feature placement. I mentioned that I had been told the wall would have been done much sooner. He said the paperwork was received only a month or so ago and they usually wait till the pool is poured.

Week 24

Friday, September 9th, 2005

9:10am Called Nancy Graham – quality assurance. I left a message about the wall never being completed.
9:20am Called Lloyd Wilson and asked when Poco Verde was going to complete wall. He said he had tried to contact Mike Stevens to meet with them and make sure everyone was on the same page. He would call them again and find out when they would complete the wall.


Tuesday, September 6th, 2005

Shirley called for Tammy to let us know they will be here at 7:30am to shotcrete.

Week 23

Thursday, September 1st, 2005

9:00am. Lloyd Wilson called about the walls. He said he would talk to Poco Verde.


Tuesday, July 26th, 2005

Paid $17,626.20 to Paddock Pools Construction Co.
3:00pm. Nancy Graham called and asked about progress. She told us that we have a new superintendent, Lloyd Wilson. He will be by Wednesday, July 27, 2005 to introduce himself and view the pool. She told my wife that the plumbers are out about 4 or 5 days. Graham asked if Poco had fixed the fence, was told not yet. She said she would call Bob Owens and get them out on Wednesday, and she would call if they were unable to do it. She was informed that the payment was made today.


Monday, July 18th, 2005

11:30am Called Paddock Pools. David Reiter is out of town.
Called Shirley Thompson. She is out for the day.
Called Mike Maez. Left message.
Called Michael Duffy. Left message.
Called Nancy Graham – quality assurance. Left message.

2:00pm Called Nancy Graham again. Left another message.

2:15pm transferred to Lisa. She said Poco Verde shows the wall to be completed by 07-18-2005, today. She is calling them to find out when it will be completed and call me back. They did not receive the plans from engineering until mid June. The original holdup was from paperwork and permits in the beginning.

2:38pm Bob Owens from Poco Verde called. He has no paperwork releasing funds for the project. Collecting info on the job, was wondering if we were to pay direct. He did not show adding the wall that was removed. He also had questions about the wall surfaces and tile. I reminded him the waterfall needed to be a retaining wall.

2:58 Nancy Graham called. Said Poco Verde has all paperwork needed to start. Will have wall started Monday 07-25-2005. I requested a schedule in writing on when the pool is to be completed. She will get me a copy ASAP. She noted they have been very busy and demand is high. Pool should take 12 weeks to complete. She said we had requested that the wall be installed before digging, I told her that was not the case, and just that it would be easier for Poco Verde to rebuild the wall before the hole was dug.

4:12pm Nancy Graham called with schedule. 07-19-2005 – will be out to re-lay the line. 07-20-2005 – Mike Maez will be out to check layout. 07-22-2005 – excavating will begin. 07-25-2005 – Poco Verde will be out to put back up the wall. Once excavating is complete, poll will be finished in 12 weeks. She is e-mailing me a copy of the schedule.

Received e-mail from Nancy Graham:

I would like to thank you for your on going patience and also apologize for the delays, we want to build you a beautiful pool that you and your family will be proud of for years to come.

I would like to go over the schedule with you at this time. I will give you a time line it is a tentative time line pending any weather, permit delays.

We will re-lay the pool out on 07/19/05
Mike Maez with do a layout check on 07/20/05
excavation on 07/22/05
wall put back up on 07/25/05

at that point it will be released for the next phases, please be aware that there could be several days between each phase each coordinator will schedule the next phase please refer to your construction guide if you have any questions, please allow 12 weeks from the date we excavate this pool for the completion. If we do not meet complete your pool within that time we will penalize ourselves $50.00 each day we go past the 12-weeks with a maximum of $250.00 will be awarded to you in a gift certificate.

This is our way of showing our commitment and dedication to you. I will check with you during the process and appreciate your on going patience.




Monday, June 27th, 2005

10:30am Called Shirley Thompson and David Reiter for update. Left messages.

4:00pm David Reiter returned call. Will have schedule tomorrow.

4:15pm Secretary for Shirley Thompson returned call. She said the wall had been released to Poco Verde for replacement.


Friday, June 17th, 2005

10:00am Shirley Thompson called and said excavating company would be here on Monday.

Week 12

Thursday, June 16th, 2005

11:00am I called Shirley Thompson to find out what’s happening.

Week 11

Thursday, June 9th, 2005

9:45am Paul Elkins arrived said he could not layout the pool until the fence and trees were removed.

10:05am My wife called Shirley Thompson and explained this to her. Shirley Thompson said she only showed 2 stumps to be removed from the pool area. She was going to contact Jason Anderson and find out what to do.

2:00pm Mike Maez, 480-xxx-xxxx, came by. My wife showed him the fence and trees to be moved. Maez said he would have a demo crew out ASAP to do the demolition. Then right away have the fence contractor put in the new wall to secure the back yard. He marked with paint the location of the new wall. They talked about the planter behind the water feature and the wall needed to hide the pool equipment. The drawing we got from Paul Elkins did not look like it included these items. Maez said that Poco Verde would be installing them after the pool had been shotcreted. They also discussed tile patterns using different types of tile. He said they could not use Saltillo tile around the top of the water feature and Poco would come up with some ideas for us to choose from. She also asked him about the construction of the wok pot water features. Our concern was not being strong enough to support the weight of someone standing on it. He said it would be strong enough and would be made out of the same material as the pool.

Layout Scheduled

Wednesday, June 8th, 2005

8:00pm Paul Elkins scheduled an appointment to layout the pool between 9-11am on June 9th.

Called Me

Tuesday, June 7th, 2005

2:30pm – Joan called to inform us that Shirley Thompson ( 480-xxx-xxxx ) would be calling to set up an appointment for the pool layout.
3:30pm – Received a call letting us know that Shirley Thompson would be our first coordinator and that Mike Maez would be our superintendent, also that there would be 5 different coordinators through out the pool process. We informed her that there were trees and a fence that needed to be removed before layout or digging could begin. She was going to let Shirley know this and have her call us.

Whats Up?

Wednesday, June 1st, 2005

9:30am – Message from David Reiter, would try to get something going.

2:30pm – Left him a message to call me back.

2:45pm – Returned my call. Stating the plans will be out of engineering today. Will e-mail status on 6-2-2005.


Recent Posts