Tile Tally

Friday, March 30th, 2007

Prado and Sons stopped by to find out how many tiles needed to be replaced. They told me they plan on plastering Tuesday.

Removed more plaster

Monday, March 26th, 2007

Removed more plaster.

Removed more plaster

Sunday, March 25th, 2007

Removed more plaster.

Continuing to remove the plaster

Saturday, March 24th, 2007

They are continuing to remove the plaster.

Chip Out

Friday, March 23rd, 2007

DSC00085Today they showed up and started to chip out the old plaster. They are removing all of the “perma-dirt” plaster. In some areas they have gone thru the gunite shell with the air hammers, also chipped and cracked a few tiles.

Plaster by Friday

Wednesday, March 21st, 2007

Debbie Moles called and said that the plaster should be done by Friday of this week and start filling the pool over the weekend.

Stucco Removed

Monday, March 12th, 2007

The stucco on the face of the waterfall was removed today.

Debbie Moles called and said that they will try and finish up the tile on Wednesday. They were out of the tile and will have more on Tuesday. A cleaning crew will also be here on Wednesday. Then the plaster can be finished.

Replaster Started

Tuesday, February 27th, 2007

DSC00068Prado and Sons came out and started chipping away at the plaster. They are removing the plaster from around all the fixtures and along the top edge. They will then apply a adhesive layer and then a finish coat.
I called Debbie Moles and was wondering why they were going to refinish the pool before repairing the waterfall and fiber optics.
She called me back and said that she called Prado and had them wait to finish till all the other work has been completed.
The fiber optics should be installed on Thursday or Friday. Allen tile will be out Friday at 8 am to look over replacing the stucco with tile.

Acid Wash Again

Wednesday, February 14th, 2007

Kelly Sharp was out today and acid washed the pool again.
Debbie Moles called to let me know that there were still some stains they are trying to remove. She is going to contact Prado and see what they can do. Kelly took pictures and they are going to meet with Nancy Graham tomorrow. She will let me know what they decide.

Another Stain

Tuesday, February 13th, 2007

Debbie Moles called and said that Prado and Sons along with Kelly Sharp would be out this morning to finish up on the footprint.

She called back a short time later and said they were done and were able to remove the print by more heat and sanding. They wanted to start refilling the pool. I told her that would be fine and I would look at it as soon as I returned home. Kelly would retun on Wednesday to see how it was going.
I looked at the step and the footprint is gone for now. They did not start the water into the pool yet. I did notice another stain under the waterfall where the cleaning system jet must have leaked some acid onto the plaster. I give up. They fix one thing just to make another.

Footprint Call

Monday, February 12th, 2007

Debbie Moles with Paddock called today to check if the footprint was still there. I told her I could still see it. She said she would talk with Gabe and let me know what the next course of action is.


Friday, February 9th, 2007

Prado and Sons came out later and power sanded the plaster. They then used a propane torch to try and pull out all moisture from the step.
After they left I called Debbie Moles and left a message. The footprint was still there, not as noticeable, but still there.


Thursday, February 8th, 2007

I called Debbie Moles and left a message.
She returned the call and left a message stating that they were not done yet. Prado and Sons will be out Friday to ‘torch’ remove the water from the step. Kelly Sharp will also be out to see the results. She will call me on Friday or Monday to let me know what they found.

Acid Washed

Wednesday, February 7th, 2007

Prado and Sons came out and acid washed the pool today. They said they would be back on Friday to buff the rest.
DSC00053Kelly Sharp from Paddock came out to look over how it had gone.
The footprint is still there and as noticeable as it was before they washed it. Some of the other major stains had been removed but streaks can still be seen throughout the pool surface.


Wednesday, January 31st, 2007

Prado and Sons came by and looked over the plaster in the pool.


Tuesday, January 30th, 2007

Debbie Moles returned my call, and that she would try and have me the time schedule by the end of the week. She said that she is trying to schedule times for the repairs.
She needs to schedule Dave with Prado to try and spot acid wash the step with the footprint. If he is unable to remove it then they need to resurface the pool.
She contacted Pentair to see if they can figure out the heater.
They need to remove the water sheer, and install a larger sheer. They have already remeasured the area. She is unsure of when they will be able to install the new sheer until the interior of the pool is decided.
The peeling stucco will also be replaced at that time.
I told her that all work needs to be completed before March 31st. She stated that all the work should be done before it gets warm, but would not give a date.


Wednesday, January 24th, 2007

Kelly Sharp with Paddock Pools showed up along with a diver to fix the main drain and cleaning jets. He also replaced the filter air bleed and pressure gage due to it was allowing air back into the system. They also blew out a chunk of plaster from the main drain, it is no longer plugged. The gate to the pool area was adjusted so it closes now.
Dave with Aqua Torque came out and looked at the footprint etched into the step. He tried blending it with the surrounding area, but was ineffective. He said they might be able to remove it by draining and burning it off with acid. But he could not guarantee it would work. The other areas in the plaster that are stained or rough can be fixed.
Fiberstar looked at the fiber optics falling out of the waterfall. He would have to get in contact with the installers to see if they had any stronger glue to hold it in. If not they may have to redo the optic in the water feature.
I asked Kelly Sharp if he knew when they were going to fix the stucco on the face of the waterfall. He did not know. I mentioned that the pool heater would not heat and that it freezes over even when it is warm outside. I also told him that all work has to be completed before this years swimming season. He would not commit to a time frame. So I am going to make my own. If the pool repairs are not complete before March 31, 2007 I am turning everything over to lawyers to battle it out. Unfortunately as soon as lawsuits are filed all work stops till settled but not much work has been done anyway.

In Person

Tuesday, January 16th, 2007

I went down to Paddock Pools to ask them in person when the repairs would be done. I met with Debbie Moles and she said that a diver and Kelly Sharp would be out on Wednesday 01-24-2007 at 10 a.m. to fix the cleaning jet and main drain.
David Lafferty would be out also to look over the interior finish. He would let them know if it is a warranty issue or not. Prado has told them that they do not think that the stains and footprint are from their installation of the interior.

This weeks problems

Friday, December 15th, 2006

DSC00032Charlette returned my call. She said that Gillespie will be out today to fix the heater if they can.
I told her about the other problems I am having with the pool.
1) The main filter pump looses prime every now and then.
2) Air constantly blowing out the returns.
3) PCC cleaning system blowing air and very noisy.
DSC000364) PCC head in deep end broken.
5) Diving board base has rusted.
6) Main drain still plugged.
7) Plaster still stained and footprint on first step.
8) Caulk line above waterline tile, gap.
I forgot to tell her about the pool gate not closing.

She told me that Kelly Sharp will be out on Tuesday 12-19-2006 to fix the PCC head and look at the diving board and filter pump. He will also look at the plaster to see what can be done.
I told her that I had received a quote to repair the stucco on the waterfall. I had spoken with Edward Ghiz and Debbie Moles and we had agreed that since Poco Verde was no longer allowed on property, I could have it repaired from another source. She asked that I fax them a copy of the quote.
She said that the waterline caulk was usually a one time courtesy repair and that had already been done but she would see if they could do it again.

I went down to Paddock Pools in Scottsdale AZ. to personally chat with them about the problems. They said that they would resolve all of them.


Monday, July 10th, 2006

Debbie Moles called. She said they would like to wait till September to sand the stains in the plaster since they will need to drain it again. I agreed.

Plaster Problem

Friday, June 30th, 2006

Prado and Sons and Gene with Paddock Pools came out to look over the stains in the pool. Since the ph level bounces around 8 the staining is expected. The footprint on the first step is from hydration and the dirt in the plaster is from the materials used to make plaster. Since the pool was plastered during a dust storm, it is considered an act of god. They are willing to try and buff the surface to remove the surface staining and drain the pool to the first step to try and remove the footprint. Gene is going to contact Debbie and then let me know what they are willing to do.
March 10, 2006 – plaster applied
March 13, 2006 – stains noticed along wok pot wall
March 21, 2006 – Prado said needs to be acid washed
March 29, 2006 – stains sanded
March 31, 2006 – complaint to BBB stains included
April 14, 2006 – Prado said needs to be acid washed
April 19, 2006 – Prado said needs to be acid washed
April 20, 2006 – complaint with ROC stains included
April 21, 2006 – acid washed
May 08, 2006 – tried to wire brush the stains
May 30, 2006 – stains still there
June 30, 2006 – Prado looked over stains


Thursday, June 29th, 2006

Debbie called and told me that the plaster people would be out Friday at 9:00am to look at the pool.

Wait till Fall

Monday, June 26th, 2006

Kimberly called to check if I had been contacted by the heater repair people. I told her that the last time I had heard from anyone was last week.
She said that they would like to wait till fall to repair the main drain. If they were to do an acid stack on the main drain, it would take 72 hours till anyone could swim. I asked her why they couldn’t do it now. The cleaning system wont work correctly and the bottom is staining worse than it already is. She will have to get with the service people to see if it can be done sooner. I asked her about the dirt staining that has been there since they installed the plaster. They have already acid washed it once. I have a footprint on the first step, dirt embedded into the plaster and streaks down the sides. The only thing the last acid wash did, was to make the plaster rough and splotchy. Wouldn’t it be better to fix the drain at the same time they have to fix the stained plaster? She said she would have to get with Edward about this and get back to me. She asked that I give her till Wednesday to call me and let me know what they are going to do.

Today’s list

Tuesday, May 30th, 2006

Called Paddock Pools warreanty dept. Rebecca transferred me to Debbie Moles voice mail. Waiting for call back.
Today’s list:
Wok pot pump shutting off and resetting
Fiber optic lines falling out of waterfall
Caulk between deck and waterline tile separating again
Stains still there
Main drain still pulling from side port and not much from bottom drain
Still sucking air into main filter pump, even when ozone shut off
Deck lifting and crack at deep end skimmer

PCC aka Peace Crap Cleaner

Monday, May 8th, 2006

PCC2000 still not clearing up the dirt on the bottom.
Over the weekend found a couple of the cleaning jets had plugged. I will have to try and remove them and blow out the pipes in the cleaning system.
I will try a steel brush on the perma dirt that is our interior finish.
I turned the chlorine generator almost all the way up, still no chlorine being generated. Had to add 3lbs of pad chem and 4lbs of pad con to bring the levels back up.

Acid Wash

Friday, April 21st, 2006

DSC00272Prado and Sons came out and acid washed the plaster.
They said they cleaned it as best they could.
Refilling the pool with water.

A List

Wednesday, April 19th, 2006

DSC00231Prado and Sons came out to look over the perma-dirt stains in the plaster. He said they would need to drain the pool to acid wash it. I told him that we had thought that they were going to drain it last week or the week before. This is about the third time they have been by to look at this. He said it was the first he had heard about it. He would get back with Paddock on what to do next.
DSC00239Paddock came out to resurface the pool deck and repair the chips. He was under the impression that the pool had been completed. They power washed the deck and left.
Ron with Paddock came out to check on the cleaning system. He was wondering if it had been drained yet. I told him that Prado and Sons had shut down the cleaning system earlier today. He would get back with Paddock on what to do next.
DSC00248A couple of guys showed up to look at the tile. They said it was not due to their caulking but it looked as if the grout had run on the tile. They would see if they could clean it.
Poco Verde came out to touch up the paint on the waterfall.

Things that are yet to be completed:
1.Color wheels not able to change separately on main lighting.
2.Fiber optic controller not on remote and change color wheel separately.
3.Concrete riser for wok pot # 3 fiber optics not finished.
4.Gauge for waterfall pump broken.
5.Water leak at Jandy valve for one of the wok pots.
6.Stains and chips on deck.
7.Cleaning system plugged with construction material.
8.Fiber optic lines falling out of waterfall.
9.Wok pot water lines can be seen (pipes above nozzles)
10.Stains in plaster. (perma-dirt)

I called Edward Ghiz at 3:00pm and asked for him or a representative of Paddock Pools to come out and look at the pool. He stated that he had to leave for the Las Vegas office but would come out next week. He said he would call me back with a time to meet.

Complaint filed with B.B.B.
On March 31, 2005 I contracted for a custom pool with Paddock Pools. It is now April 19, 2006 and they have yet to complete the pool.
I was forced to file a complaint with the R.O.C. on December 21, 2005 due to poor construction and they promised if I rescinded the complaint the pool would be completed shortly after February 15, 2006. I pulled the complaint and most of the items had been repaired.
Currently there are several items yet to finish.
Other problems keep arising as construction continues.

These were promised to be complete by April 19, 2006 by Edward Ghiz, Sr Vice President, Construction Division.
I have a custom waterfall that has had to be rebuilt numerous times due to poor construction and was just refinished again this week.
I feel the time it has taken to build this pool is way beyond a reasonable amount. I have made several concessions to try and expedite the work.

I would just like them to finish the work as promised with the quality and workmanship expected from Paddock Pools.

Perma Dirt

Friday, April 14th, 2006

Prado and Sons came out to look over the perma-dirt stains in the plaster. He said they would need to drain the pool to acid wash it. My wife told him that we had thought that they were going to drain it last week. He said it was the first he had heard about it. He would get back with Paddock on what to do next.

Sanded Stains

Wednesday, March 29th, 2006
DSC00170They came out and sanded the stains in the plaster. He said the only way to get the dirt out is to dig it out then patch it, but then you would see the patches.

I found that the deck in the deep end closest to the house is lifting. A gap has formed between the deck and waterline tile.

Glue Job

Monday, March 27th, 2006

DSC00159Fiber optics under waterfall glued in. Looks like a glue job. I will have to rebuild the top of the wall so it has a cantilever edge like the rest of the pool to hide the sheer. I don’t trust Poco Verde to try and fix it. The fiber optic controller is not only the wrong one but was not installed per manufacturer’s instructions. It was placed below the water line of the wok pots, possibly allowing the water to flow from the wok pots back into the controller, shorting it out. He said that he would let the office know about the plugged wok pot bubblers. Also they need to have the electrician come out and wire the controller into the remote. The Jazz lights no longer sync.
DSC00164Person came by to fix the pool stains. Stains, also known as perma-dirt, are still visible. Rust spot near waterfall, several streaks down the sides of the pool where the water line tile bled down. Plaster has dirt embedded in it throughout the surface. They plastered it right before a dust storm.
Cody called and said he could not make it today, still no air for his tank. The main drain remains plugged.
I found where the stucco on the waterfall is separating from the wall. A crack has formed where the tile meets the stucco and is lifting away from the wall on both sides.
This week’s list:
1. Stucco lifting from waterfall wall.
2. Lighting color wheels won’t sync.
3. Color wheels not able to change separately.
4. Pool lighting will not sync with fiber optic lighting.
5. Fiber optic controller not on remote.
6. Fiber optic controller not an auto-sync.
7. Stains in plaster.
8. Stains and chips on deck.
9. Grout on water level tile.
10. No conduit in concrete riser for wok pot # 3 fiber optics.
11. Wok pot lines plugged and do not spray correctly.
12. Diving board set crooked.
13. Gauges for cleaning system rusted.
14. Gauges for pumps broken.
15. Main drain plugged.
16. Water leak at Jandy valve for one of the wok pots.
17. U/V, Salt controller, timer, mounting poles falling down.


Tuesday, March 21st, 2006

The electrician changed out the light in the deep end to an F/X light, but the diver did not show so he could not change the light under the waterfall. He needs to re-schedule to a later date.
Prado and Sons showed up to look at the stains in the plaster. They said it needs to be acid washed. They will try for the end of the week or early next week.

Week 51

Thursday, March 16th, 2006

Poco Verde is attempting to seal the wok pots to keep them from leaking. Todd came out for orientation meeting. He couldn’t get color wheels on lights to work correctly either. Chlorine levels at 0.5 and ph at 8.4. He advised on brushing the pool 3 times a day for the first 14 days. Clean the cartridge filters every 3 months.
Today’s list of concerns:
1. PCC2000 cleaning system won’t cycle.
2. Lighting color wheels won’t cycle.
3. Color wheels not able to change separately.
4. Pool lighting will not sync with fiber optic lighting.
5. Pumps on wrong timers/remote.
6. Stains in plaster.
7. Stains and chips on deck.
8. Fiber optics not working. No illuminator
9. Waterfall lighting not in.
10. No conduit in concrete riser for wok pot # 3 fiber optics.
11. Wok pot lines plugged and do not spray correctly.
12. Wok pot bubbler pipes stick up over pots.
13. Diving board set crooked.
14. Gauges for cleaning system broken.
15. Gauges for pumps broken.
16. Dirt in deep end can not make it to the main drain. PCC2000 spraying over the top of main drain, keeping debris from making it to the drain.
Called and left message for Debbie to call me. She will be out till Friday. UV system was installed and plumbed into the filter.


Tuesday, March 14th, 2006

Debbie Moles called and asked if I would mark all the areas that need repair in the deck. She said they would be out Thursday or Friday or Monday or Tuesday to fix it. The plaster stains would be looked at and the diver will try to get them out. The start up crew placed the PCC cleaning heads into the pool. Added skimmer baskets and flow nozzles. Wok pots #2 and 3 has something in the line and does not flow correctly. The plug is before the fiber optics, so they can’t blow it out. They left the remote for the water features and lights with me. The color wheels on the lights do not work or are missing.


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