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My Paddock Pool Sucks » problem

SWG Problem?

Saturday, October 9th, 2010

I went out to check the chlorine and acid levels and noticed the chlorine was low. The SWG said that it had switched to low output due to low salt level. I checked the salt level and it is at 3600, well within the operating range of the cell. I pulled the cell and cleaned it again, it was a little plugged up but not badly. Reinstalled the cell and it now works again but it only shows 2900 for the salt level. Might have to contact the manufacturer and find out how to recalibrate the cell or have it replaced.

Heatpump Error

Monday, May 18th, 2009

Paddock came out and repaired the leaking pipe at the filter. Another $65.00 service charge.

When I restarted the pool pump after waiting about an hour for the glue to dry, the heatpump error code popped up saying the suction TH open. The heatpump refused to start. Gillespie A/C said that the temp sensor has failed and needs to be repaired. They will try and be out on Wednesday.

I called Pentair to ask if the heatpump could be replaced instead of constantly repairing the unit. After being on hold for about 15 minutes the service technician’s computer crashed and I was put back in the hold lineup. Another 15 minutes on hold. I was told that they would look into it and call me back Tuesday.

So, as of today, the leak is fixed but the chlorine generator (Ecco-Matic), Ozone generator (Ultra-Pure), Deep end light (Jazz Light), and heatpump (Pentair) have all failed.


Friday, May 8th, 2009

Paddock forgot to clean linesI blew out the main drain today, I had to hook up my air compressor to the drain filter and blow out the debris.

Since Paddock was sure it was not a warranty problem I decided to do it myself.
I found a chunk of plaster that was stuck inside the drain pipe. I wonder how much more plaster is stuck in the pipes.

The Ecco-Matic chlorinator still does not work and I have to come up with around $1200 to replace it with another brand that will last longer than 2 years. For now I have to use a floating chlorine dispenser.

I still need to pull the light in the deep end as it is still shorted.

I noticed that the pipe exiting the filter is leaking at an elbow. I wonder if Paddock considers bad glue joints warranty? I will have to call and ask.

Called Paddock and spoke with Debbie. The soonest available time is on May 18, 2009, and a cost of $65 for the trip.
I asked her about the light and she informed me that it has a warranty for 3 years. Unfortunately that expired in March.

Drain Plugged

Monday, April 27th, 2009

The main drain is clogged up. I attempted to clean out the main drain that has plugged with leaves. Due to the use of security screws holding the lid on it I am unable to get to the drain pipe to free up the clog. Will have to have either Paddock or a pool service come out and remove the security screws.
The chlorinator and ozone generators have both failed. The deep end light also trips the GFI outlet.

Called and left message for Paddock Pools.

Crystal returned my call 2 hours later and informed me that nothing was covered under warranty and the would have to charge me to repair the equipment. The warranty only covers the filter, pumps and the pool structure itself.

I will have a different service come out to fix the drain.

I am real glad I chose the 5 year warranty. Where else can you pay for nothing.

Pentair Email

Wednesday, March 4th, 2009

I received an e-mail from Pentair stating they will have Gillespie A/C contact me about evaluating the heat pump and advise them of his findings..

Checked heat

Tuesday, March 3rd, 2009

I checked the temp today. It read 68. Fan running but it doesn’t sound like the compressor is running.
I contacted Pentair via their website asking how many times it has to be repaired before they replace it. It seems to fail every time I try to heat or cool the pool.
My advice on Pentair is to stay away from their heat pumps. They can’t seem to get it to work for more than one season.

Electrical Short

Saturday, November 1st, 2008

I tried to turn the lights on in the pool for Halloween and found out the lights in the deep end are blowing the GFI breaker. Somewhere they have a ground fault. I should have tried the lights during the summer when it was warmer.

ECOmatic Not Covered

Wednesday, July 16th, 2008

Paddock came out and replaced the o-ring for the cleaning system. He will return to fix the filter leak, he did not have the parts needed to fix it. The Jandy valve was also repaired. Loss of prime was due to the cover on the pump basket not being tight enough and allowing air into the system.

The ECOmatic saltwater system and ozone generator are only covered for the first 2 years, so they were not repaired.
I have not been able to find a supplier for the seals needed to repair the ECOmatic system yet. I will try and contact them directly and see if they will sell me the parts needed to repair it.
The ozone generator will probably be removed from the system due to the cost of repairs does not cover the benefits gained from the system.

I called ECOmatic and spoke with Leo. He told me he would send out the o-rings under warranty since it was just over the 2 years.

2 Year Warranty

Monday, July 14th, 2008

I called Paddock and spoke with Andrew about the problems with the pool. He said a tech would be out on Wednesday, July 16.
He notified me that the 2 year warranty was up as of 03-2008. I wonder where they got that date because the actual completion date was 04-26-2006 per Ed Ghiz.

He told me there will be a $65.00 service charge for the repairs.

Lost Prime

Sunday, July 13th, 2008

Today while checking the chemical levels I noticed the main filter was not working. I found that it had lost prime and was not moving any water. I manually primed the system to try and get it back up. I had to almost completely shut down the skimmer inputs to keep it primed. Anytime I opened the skimmers more than a little bit it sucked air and lost prime.

I also found another leak at the input to the filter and another at the return Jandy valve.
Unknown water was found on the pipe after the chlorinater, I have not found the source of that water.
The chlorinater is leaking at an o-ring where the electrical connects.
The ozone generator is not working.

Filter Leak

Monday, June 2nd, 2008

The top pressure release on the filter broke and sprayed the neighbors yard. Called Paddock to replace it.

No Ozone

Thursday, April 24th, 2008

While checking the heater I noticed the Ozone generator is no longer working.

Heater Repair

Wednesday, April 23rd, 2008

Gillespie A/C came out and added freon to the system again. Will have to wait and see if that worked.

It has had service on:

2007 the pool was being repaired so the heater was never used.

Called Pentair

Monday, April 21st, 2008

Called Pentair and spoke with Guy. He said he would forward the repair to their warranty department and they should be in contact with me within 48 hours.

Still No Heat

Friday, April 18th, 2008

I checked the heater today, and it still is not heating. I called Paddock and they said they would check on it again.

No Heat Again

Saturday, April 12th, 2008

Last weekend I started up the heater. Still no heat. Will have to call and have it fixed yet again.

The heater is a Pentair model HP1200HC – heatpump
Pentair – http://www.pentairpool.com
10951 W. Los Angeles Avenue
Moorpark, CA 93021
Tel: 800-831-7133
Fax: 800-284-4151


Sunday, September 2nd, 2007

Debris left in Paddock Pool linesI went diving today to find out why the PCC cleaning system was not advancing correctly. I found that a bunch of debris had clogged the nozzles. After blowing out the lines again, they worked again.
Most of the debris was plaster and the caps to keep the plaster out of the lines during construction. The dime in the picture is for size comparison.


Sunday, August 26th, 2007

Today I noticed the PCC system is stuck again. The cleaning system for the shallow end has stuck on one station. I will have to take it apart and find out why it wont advance. This seems to happen quite often.

While checking to see what pump controls that PCC system I noticed that when the pump is started it shoots water out from between the pump and motor assembly. My guess is either the motor is loose or a bad seal.


Saturday, August 25th, 2007

DSC00015Took some pictures of the deck.
Lifting in many places. Almost every concrete relief has moved.


Monday, August 20th, 2007

One of the PCC cleaning heads is stuck again. It pops up but wont go down. Will have to remove it and see if it can be fixed or replaced.

Electricians Schedule

Friday, June 22nd, 2007

The electricians called and said they would be out on Monday to look over the problem with the pump.

One out of three – not bad

Thursday, June 21st, 2007

Kelly Sharp was out today to replace the filter pump. It seems that there is a short somewhere in the wiring and he called for the electricians to come out and look at it, hopefully soon.

The waterfall pump turned out to be the return dump was on, so that was corrected.

They were out of salt, so they will reschedule.

One out of three – not bad.

Shorted Out

Sunday, June 10th, 2007

Today we had company over to swim. The pumps were all off. They had blown the breakers to the pumps and the sub panel.
The filter pump has shorted out.

Now at least 30 more people have seen the problems I have to deal with.

Waterfall Call

Friday, May 18th, 2007

I talked with Debbie Moles about the waterfall pump and the salt system. She said she would schedule a time when they can add the salt to the pool and get it back up and running. She would also look into the failed waterfall pump.

Waterfall Failed

Wednesday, May 2nd, 2007

Turned on the main waterfall today. Water pressure is very low, about half of what it was. I checked basket filters, intake, etc., nothing is plugged. I will have to call Paddock and see if they can figure it out.

Dirty Deck

Wednesday, April 25th, 2007

Debbie Moles called and said that someone would be out Thursday to clean the deck.
Everything else seems to be working at the moment.

Deck Dirty

Friday, April 20th, 2007

The deck still has white stuff in it. I also tried to scrub it off but I think it is now a part of the deck. I am going to just leave it this way. I am afraid if it is repaired something else might go wrong. The heater is working and is heating the water. Everything seems to be up and running so far. Salt will be added next month.

Drain a little

Tuesday, April 10th, 2007

Prado and sons started to drain the pool level down to expose the tiles.

Tiles not Repaired

Monday, April 9th, 2007

Prado and Sons came out to replace the bad tiles, but were unable to due to the water in the pool. They said they would be back tomorrow to drain down the level of the pool so they could cut out the tiles.
Kelly with Paddock stopped by and checked the chemical levels and brush down the pool.


Wednesday, April 4th, 2007

Prado and Sons came out and plastered the pool. They also marked which tiles needed to be replaced.
Why, I don’t know, were the tiles not replaced before the pool was plastered, now they need to be cut out of a freshly plastered pool.

Ready for Plaster

Tuesday, April 3rd, 2007

DSC00128East Valley Excavating came out and cleaned up the pool interior, readying it for plaster.

Allen Tile showed up to replace broken tiles, but none were replaced.
Prado called and said they would not be able to be out today to replace the broken tiles, but Allen tile was already here.
Prado has the plaster scheduled for tomorrow.

Chip Out

Friday, March 23rd, 2007

DSC00085Today they showed up and started to chip out the old plaster. They are removing all of the “perma-dirt” plaster. In some areas they have gone thru the gunite shell with the air hammers, also chipped and cracked a few tiles.

Acid Wash Again

Wednesday, February 14th, 2007

Kelly Sharp was out today and acid washed the pool again.
Debbie Moles called to let me know that there were still some stains they are trying to remove. She is going to contact Prado and see what they can do. Kelly took pictures and they are going to meet with Nancy Graham tomorrow. She will let me know what they decide.

Another Stain

Tuesday, February 13th, 2007

Debbie Moles called and said that Prado and Sons along with Kelly Sharp would be out this morning to finish up on the footprint.

She called back a short time later and said they were done and were able to remove the print by more heat and sanding. They wanted to start refilling the pool. I told her that would be fine and I would look at it as soon as I returned home. Kelly would retun on Wednesday to see how it was going.
I looked at the step and the footprint is gone for now. They did not start the water into the pool yet. I did notice another stain under the waterfall where the cleaning system jet must have leaked some acid onto the plaster. I give up. They fix one thing just to make another.

Footprint Call

Monday, February 12th, 2007

Debbie Moles with Paddock called today to check if the footprint was still there. I told her I could still see it. She said she would talk with Gabe and let me know what the next course of action is.


Friday, February 9th, 2007

Prado and Sons came out later and power sanded the plaster. They then used a propane torch to try and pull out all moisture from the step.
After they left I called Debbie Moles and left a message. The footprint was still there, not as noticeable, but still there.


Thursday, February 8th, 2007

I called Debbie Moles and left a message.
She returned the call and left a message stating that they were not done yet. Prado and Sons will be out Friday to ‘torch’ remove the water from the step. Kelly Sharp will also be out to see the results. She will call me on Friday or Monday to let me know what they found.

Acid Washed

Wednesday, February 7th, 2007

Prado and Sons came out and acid washed the pool today. They said they would be back on Friday to buff the rest.
DSC00053Kelly Sharp from Paddock came out to look over how it had gone.
The footprint is still there and as noticeable as it was before they washed it. Some of the other major stains had been removed but streaks can still be seen throughout the pool surface.

Draining the Pool

Monday, February 5th, 2007

Larry with Paddock came by and replaced the pump used for draining the pool.

Pump Failed

Monday, February 5th, 2007

I arrived home around 1 pm to find their pump had blown the gfi outlet. I reset the breaker, but it failed again. I called Debbie Moles and left her a message about the pump.

Drain the Pool

Friday, February 2nd, 2007

DSC00047Debbie Moles called today and said they would be out on Monday to drain the pool. Prado and Sons will try and remove the footprint from the step on Wednesday. Kelly Sharp will look it over and see if it is acceptable. If so they will restart the pool, if not then they will replaster the pool.


Wednesday, January 24th, 2007

Kelly Sharp with Paddock Pools showed up along with a diver to fix the main drain and cleaning jets. He also replaced the filter air bleed and pressure gage due to it was allowing air back into the system. They also blew out a chunk of plaster from the main drain, it is no longer plugged. The gate to the pool area was adjusted so it closes now.
Dave with Aqua Torque came out and looked at the footprint etched into the step. He tried blending it with the surrounding area, but was ineffective. He said they might be able to remove it by draining and burning it off with acid. But he could not guarantee it would work. The other areas in the plaster that are stained or rough can be fixed.
Fiberstar looked at the fiber optics falling out of the waterfall. He would have to get in contact with the installers to see if they had any stronger glue to hold it in. If not they may have to redo the optic in the water feature.
I asked Kelly Sharp if he knew when they were going to fix the stucco on the face of the waterfall. He did not know. I mentioned that the pool heater would not heat and that it freezes over even when it is warm outside. I also told him that all work has to be completed before this years swimming season. He would not commit to a time frame. So I am going to make my own. If the pool repairs are not complete before March 31, 2007 I am turning everything over to lawyers to battle it out. Unfortunately as soon as lawsuits are filed all work stops till settled but not much work has been done anyway.

In Person

Tuesday, January 16th, 2007

I went down to Paddock Pools to ask them in person when the repairs would be done. I met with Debbie Moles and she said that a diver and Kelly Sharp would be out on Wednesday 01-24-2007 at 10 a.m. to fix the cleaning jet and main drain.
David Lafferty would be out also to look over the interior finish. He would let them know if it is a warranty issue or not. Prado has told them that they do not think that the stains and footprint are from their installation of the interior.

No Prime

Tuesday, January 9th, 2007

Today I went out to check chemical levels and noticed the main filter pump will not self prime. Since I have it set to run at night, I wonder how long it has been running dry. I had to pre fill the basket filter for it to prime and run.


Sunday, January 7th, 2007

Still no news about the repairs to the drain or anything else for that matter. Another week gone by, I guess I will have to go and remind them again.

No Heat

Wednesday, December 27th, 2006

I shut down the heater. No luck in trying to heat the pool. Now I will just try and save whats left of the electric bill.

No Heat

Sunday, December 24th, 2006

Well it is time to swim. Christmas vacation for the kids has started. Today the pool was a balmy 59F. Considering it is over 67F outside and the pool temp keeps going down, the pool heater gets a failing grade. The pool was warmer before they fixed it.


Wednesday, December 20th, 2006

It seems I am fighting a loosing battle. Today the pool water temperature is about 66F. Down from 68F yesterday. Highest temp was 70F on Monday.
The heater froze up tonight at around 8:30PM with the outside temp around 48F. I had to shut it down until tomorrow.

Heatpump Froze

Tuesday, December 19th, 2006

The heatpump froze over last night and I had to de-ice it this morning.
Kelly Sharp was out and replaced the rusted diving board base. He also replaced 2 of the PCC heads in the deep end. One of the heads he replaced came out of the box pre broken. He said he would be back to replace it. We checked over the pool looking at the current problems. He said he would go back and explain what my concerns were.

Heater repair

Friday, December 15th, 2006

Gillespie came out and changed the low pressure cutout saftey. He replaced the 90# unit with a 50# one.


Tuesday, December 12th, 2006

I called Paddock Pools and talked with Rebbecca. I told her the heater had stopped working again. She said that she would pass on the info and see if they could be out to fix it again.

No Heat

Sunday, December 10th, 2006

Heater shut down again today. It is showing an error code of E01, low pressure.


Thursday, December 7th, 2006

I called and left another message for Debbie Moles.
I called back and talked with Charlet? about the heater not working again. She said that someone from Pentair will call me back and set up a time when they can fix it. I told her that I was hoping to have the pool heated for Christmas. She said she will try and call them today.
I can see this is going to be another holiday ruined by Paddock Pools.

No Heat

Wednesday, December 6th, 2006

I tried to turn the heater on today so that the pool would be warm enough to swim in by Christmas. The heater failed again. Error is for low refrigerant level.
I called and left another message for Debbie Moles at Paddock.


Tuesday, November 14th, 2006

I called Debbie Moles and asked her when they are going to fix the main drain and either sand or acid wash the plaster stains. I also have 2 cleaning jets that have failed. One in the deep end, the top blew off, and one int the shallow end, stuck up.
She will call me back with a time they can look at the pool. She also said they will send out a tech to fix the 2 cleaning jets that have failed.


Monday, August 7th, 2006

I called Paddock once again. I talked with Yadira and told her that the cooling system was not working. She said that she would contact the people that can look at it.


Monday, July 17th, 2006

Today I noticed the guage for one of the cleaning systems had died. The other cleaning pump is starting to make loud noises. I will have to see if it fails.
Still no call back from Paddock about the heatpump not working right.


Thursday, July 13th, 2006

Today it was about 115f outside. The pool water was about 92f. I attempted to switch the heater to cool but it now only has one setting, heat or off. Will have to call about this on friday.

Plaster Problem

Friday, June 30th, 2006

Prado and Sons and Gene with Paddock Pools came out to look over the stains in the pool. Since the ph level bounces around 8 the staining is expected. The footprint on the first step is from hydration and the dirt in the plaster is from the materials used to make plaster. Since the pool was plastered during a dust storm, it is considered an act of god. They are willing to try and buff the surface to remove the surface staining and drain the pool to the first step to try and remove the footprint. Gene is going to contact Debbie and then let me know what they are willing to do.
March 10, 2006 – plaster applied
March 13, 2006 – stains noticed along wok pot wall
March 21, 2006 – Prado said needs to be acid washed
March 29, 2006 – stains sanded
March 31, 2006 – complaint to BBB stains included
April 14, 2006 – Prado said needs to be acid washed
April 19, 2006 – Prado said needs to be acid washed
April 20, 2006 – complaint with ROC stains included
April 21, 2006 – acid washed
May 08, 2006 – tried to wire brush the stains
May 30, 2006 – stains still there
June 30, 2006 – Prado looked over stains


Thursday, June 29th, 2006

Debbie called and told me that the plaster people would be out Friday at 9:00am to look at the pool.

Wait till Fall

Monday, June 26th, 2006

Kimberly called to check if I had been contacted by the heater repair people. I told her that the last time I had heard from anyone was last week.
She said that they would like to wait till fall to repair the main drain. If they were to do an acid stack on the main drain, it would take 72 hours till anyone could swim. I asked her why they couldn’t do it now. The cleaning system wont work correctly and the bottom is staining worse than it already is. She will have to get with the service people to see if it can be done sooner. I asked her about the dirt staining that has been there since they installed the plaster. They have already acid washed it once. I have a footprint on the first step, dirt embedded into the plaster and streaks down the sides. The only thing the last acid wash did, was to make the plaster rough and splotchy. Wouldn’t it be better to fix the drain at the same time they have to fix the stained plaster? She said she would have to get with Edward about this and get back to me. She asked that I give her till Wednesday to call me and let me know what they are going to do.


Friday, June 23rd, 2006

Gentry Pool Repair called and said they will be out sometime next week to look at the heat pump. They are not sure what day but will call next week to schedule a time.
Another company called about the heat pump. They were not aware that someone else had already been contacted about the repair. They said they would call Gentry to find out about it.

Pentair MiniMax Plus HP heatpump

Thursday, June 22nd, 2006

Kimberly called back and said that she will try and get a service tech back out next week.
She called back and told me that the service guy will be out on Monday.
I have not heard from the heat pump repair yet. They must have a ton of units to repair before mine. It is a Pentair MiniMax Plus HP heatpump. Great unit, it worked for almost 2 weeks, can’t wait to see how it lasts for years.

Error E02

Sunday, June 18th, 2006

Today the heater / cooler stopped working. Tries to turn on then shuts down. Error code E02, high refrigerant pressure.


Monday, June 12th, 2006

DSC00004Kimberly called and said she had been told that the fiber optics had been repaired. We went outside and looked, but the fiber optics was still hanging out of the waterfall. She will call us back when she finds out what happened to the fiber optic people.

She called back and said they will be out within a few days to take care of the fiber optics.
I asked her about the tile people because the deck is lifting due to water seeping between the tile and deck. She will look into it and let me know when they will be out.


Friday, June 2nd, 2006

Called again and left another message for Debbie.
Called back and talked with Rebecca. She will have someone out Tuesday to look at the main drain and air in system. The tile company will call to set up a time for caulking. The fiber optic people will call to set a time for the fiber optics to come out.
Electritions called and had the wrong work order. They wanted to put in controls for the lights. I told them that had been done a long time ago. Told them about the wok pot pump going on and off, and they said it sounded like the pump was failing. I guess they don’t do pumps.

Today’s list

Tuesday, May 30th, 2006

Called Paddock Pools warreanty dept. Rebecca transferred me to Debbie Moles voice mail. Waiting for call back.
Today’s list:
Wok pot pump shutting off and resetting
Fiber optic lines falling out of waterfall
Caulk between deck and waterline tile separating again
Stains still there
Main drain still pulling from side port and not much from bottom drain
Still sucking air into main filter pump, even when ozone shut off
Deck lifting and crack at deep end skimmer

No Color Change

Sunday, April 30th, 2006

Color wheel in shallow end already failing to respond to remote. No manual way to change it. Worked fine yesterday.

Pool Completed

Wednesday, April 26th, 2006

I met with Edward Ghiz, Debbie Moles, Bob and Chris from Poco Verde here. I tried to explain how the waterfall was supposed to look like. The one in their showroom has the waterfall set into a cantilever edge, hiding the sheer and lights from view. We looked over the pool and I explained the problems left to repair. Most all of the items had already been taken care of this week. All that is left is getting the fiber optics onto the remote, separating the color wheels for all the lights on the remote, fix the fiber optics falling out of the waterfall, and removing the white spacers on the wok pots. There is air getting into the filter system, causing it to loose prime, and he said they would fix that. One of the Jandy valves is malfunctioning also.
I showed him where the stucco on the face of the planter looked patched to me. Poco Verde offered to fix it but I refused, as they do not have a good track record with me on their repairs. Mr. Ghiz offered to have another contractor repair it and bill them the cost of the repair.
Mr. Ghiz said that the pool was complete and the rest is warranty work that they should have completed within a week.

Week 56:

Thursday, April 20th, 2006

Complaint filed with Arizona Registrar of Contractors.
On March 31, 2005 I contracted for a custom pool with Paddock Pools. It is now April 19, 2006 and they have yet to complete the pool.
I was forced to file a complaint with the R.O.C. on December 21, 2005 due to poor construction and they promised if I rescinded the complaint the pool would be completed shortly after February 15, 2006. I pulled the complaint and most of the items have been repaired.
Currently there are several items yet to finish.
1. Custom waterfall face stucco cracking. Many stucco patches to cover existing cracks. Stucco wall face looks poor, mismatched, and uneven.
2. Color wheels on main pool lighting not able to change separately by remote.
3. Fiber optic controller not on remote and color wheel not able to change separately by remote.
4. Gauge for waterfall pump not working. Explained – OK
5. Water leak at Jandy valve for one of the wok pot fountains.
6. Stains, paint and chips on pool deck.
7. Cleaning system not working correctly and plugged with construction material.
8. Fiber optic lines falling out of waterfall.
9. Wok pot water lines can be seen (pipes above nozzles)
10. Stains in pool plaster.
11. Concrete riser for wok pot # 3 not finished.
12. White spacers made from scrap pipe holding wok pots level. Needed?
Other problems keep arising as construction continues.

The pool was promised to be complete by April 19, 2006 by Edward Ghiz, Sr. Vice President, Construction Division.
I have a custom waterfall that has had to be rebuilt numerous times due to poor construction and was just refinished again this week. The waterfall face is just cosmetically poor due to mismatched stucco and with no cantilever edge to hide the sheer and fiber optics.
I feel the time it has taken to build this pool is way beyond a reasonable amount. I have made several concessions to try and expedite the work.

I would just like them to finish the work as promised with the quality and workmanship expected from Paddock Pools Construction Co.

DSC00262Ron with Paddock came out to start draining the pool. He also said that he would try and hide the pipes sticking out of the wok pots.
Paddock Pools, pool deck people came out to resurface the wok pot riser. He said he could texture it today and paint next week. Then when all the other work is done paint the entire deck and repair all the chips.

Perma Dirt

Friday, April 14th, 2006

Prado and Sons came out to look over the perma-dirt stains in the plaster. He said they would need to drain the pool to acid wash it. My wife told him that we had thought that they were going to drain it last week. He said it was the first he had heard about it. He would get back with Paddock on what to do next.

Week 54:

Thursday, April 6th, 2006

DSC00188The tile cleaner came by and tried to clean the tile. He said that he was able to get the streaking off but could not clean the grout stains in the tile itself. He did not want to try and clean the tile with harsh chemicals and destroy the tiles. He will check with Terry on what to do next.

Planted Dirt

Tuesday, April 4th, 2006

DSC00181Poco Verde came out and filled the planter with dirt. They are going to patch the cracks in the stucco waterfall wall. I showed them that the stucco was falling off as a sheet. He did not think a patch would fix that. He would have to find out what they needed to do about that. I guess they decided just to patch the cracks that could be seen and not the underlying problem of the stucco not adhering to the wall.
DSC00183A person came out and looked at the wok pot pipes. He said that there was water coming out of them, so they were plumbed correctly. I had to show him that the pipes were blocked and did not flow like they were supposed to.

Week 53: One Year and Counting

Friday, March 31st, 2006

Debbie Moles called and said that she set up a meeting for me at 12:30 with Scott Dilliam and possibly Gene from warranty. She said they plan to drain the pool on Tuesday so they can acid wash and re-grout the water line tile. I reminded her that in the town of Gilbert you need a permission to drain a pool. As per Gilbert from http://www.ci.gilbert.az.us/pw/pool-draining.cfm “The Town of Gilbert does not have a permitting process for swimming pool discharge. However, you still need to obtain approval by calling the Town of Gilbert Wastewater Section at (480) 503-6400.”
DSC00176The electricians came out and moved the ozone generator from the electrical conduit to the block wall where it will be more secure.
Scott Dilliam stopped by and I explained to him my total dissatisfaction with the way the project was going. It should not have been a complicated job. The pool and all the options were taken from their showroom pools. I told him I would no longer have any communication with paddock Pools until the job is finished. The time it is taking to complete this pool is a joke. He said he was not there to refute the claims and that everything would be taken care of as soon as possible.
I e-mailed this letter to dghiz@paddockpools.net , eghiz@paddockpools.net , dreiter@paddockpools.net , ngraham@paddockpools.net , and dmoles@paddockpools.net .

Dear Sir,

I was hoping to have a pool for my family finished by last summer. So far I am very disappointed in the service that I have received. It is now in the 53rd week and after one year; I still have no pool to swim in. I have been extremely patient and have tried to work with Paddock Pools to complete this project. After many months of anguish, I have come to the realization that this pool may not be completed by this swimming season again. The biggest problem that has been plaguing this job from the beginning is that someone will come out and look over a problem and then do nothing to fix it in a timely manner. Several promised completion dates have come and gone. I have no more patience with Paddock Pools. I have been told the delays are due to the exploding construction in the Phoenix area. I do not care that Paddock Pools has other jobs. If the other jobs are more than a year out, then they may have precedence over mine and are welcome to complete those first. If there are no other jobs more than a year out, than mine must be considered a top priority and completed first. If Paddock is incapable of finishing this job, then I need to know so that I can make arrangements to have the pool finished by another qualified contractor at Paddock Pools expense.

The superintendent should already be aware of all the unfinished items. At this time there are several things not complete with the pool that I am aware of.

Things that are yet to be completed:
1. Stucco lifting from waterfall wall.
2. Color wheels not able to change separately.
3. Fiber optic controller not on remote and change color wheel separately.
4. Grout on water line tile.
5. Concrete riser for wok pot # 3 fiber optics not finished.
6. Wok pot lines plugged and do not spray correctly.
7. Diving board set crooked.
8. Gauge for waterfall pump broken.
9. Water leak at Jandy valve for one of the wok pots.
10. Deck lifting in deep end house side.
11. Refill planter with dirt.
12. Paint back wall pillion caps.
13. Stains and chips on deck.

The main reason I chose Paddock Pools was that I did not want to be the superintendent of the project. I was under the impression that Paddock Pools was the best pool builder in the Valley and would not need my daily supervision while under construction. After many months of daily communications with very little progress, I will no longer be in communication with Paddock Pools until this project is complete and they are ready to turn over the pool to me. At that time, a representative for me or I will inspect the pool and either accept or reject it.

This has been an extremely stressful year. The errors made during construction and poor management of this project has turned what should have been an exciting addition to our family life into a nightmare. My wife no longer wishes to talk, hear, or look at the pool until it is complete. I spent extra money to have a heater so we would be able to swim over the winter months as promised but my pool is still not completed. As you can probably tell, I am a little upset about the way this is turning out. What in your opinion should I do next?

A full detailed explanation of this project can be read at my website http://www.pool.n7gtj.com .

I received a reply from E. Ghiz stating he will give me a drop dead deadline on Monday.

Sanded Stains

Wednesday, March 29th, 2006
DSC00170They came out and sanded the stains in the plaster. He said the only way to get the dirt out is to dig it out then patch it, but then you would see the patches.

I found that the deck in the deep end closest to the house is lifting. A gap has formed between the deck and waterline tile.

Glue Job

Monday, March 27th, 2006

DSC00159Fiber optics under waterfall glued in. Looks like a glue job. I will have to rebuild the top of the wall so it has a cantilever edge like the rest of the pool to hide the sheer. I don’t trust Poco Verde to try and fix it. The fiber optic controller is not only the wrong one but was not installed per manufacturer’s instructions. It was placed below the water line of the wok pots, possibly allowing the water to flow from the wok pots back into the controller, shorting it out. He said that he would let the office know about the plugged wok pot bubblers. Also they need to have the electrician come out and wire the controller into the remote. The Jazz lights no longer sync.
DSC00164Person came by to fix the pool stains. Stains, also known as perma-dirt, are still visible. Rust spot near waterfall, several streaks down the sides of the pool where the water line tile bled down. Plaster has dirt embedded in it throughout the surface. They plastered it right before a dust storm.
Cody called and said he could not make it today, still no air for his tank. The main drain remains plugged.
I found where the stucco on the waterfall is separating from the wall. A crack has formed where the tile meets the stucco and is lifting away from the wall on both sides.
This week’s list:
1. Stucco lifting from waterfall wall.
2. Lighting color wheels won’t sync.
3. Color wheels not able to change separately.
4. Pool lighting will not sync with fiber optic lighting.
5. Fiber optic controller not on remote.
6. Fiber optic controller not an auto-sync.
7. Stains in plaster.
8. Stains and chips on deck.
9. Grout on water level tile.
10. No conduit in concrete riser for wok pot # 3 fiber optics.
11. Wok pot lines plugged and do not spray correctly.
12. Diving board set crooked.
13. Gauges for cleaning system rusted.
14. Gauges for pumps broken.
15. Main drain plugged.
16. Water leak at Jandy valve for one of the wok pots.
17. U/V, Salt controller, timer, mounting poles falling down.

Week 51

Thursday, March 16th, 2006

Poco Verde is attempting to seal the wok pots to keep them from leaking. Todd came out for orientation meeting. He couldn’t get color wheels on lights to work correctly either. Chlorine levels at 0.5 and ph at 8.4. He advised on brushing the pool 3 times a day for the first 14 days. Clean the cartridge filters every 3 months.
Today’s list of concerns:
1. PCC2000 cleaning system won’t cycle.
2. Lighting color wheels won’t cycle.
3. Color wheels not able to change separately.
4. Pool lighting will not sync with fiber optic lighting.
5. Pumps on wrong timers/remote.
6. Stains in plaster.
7. Stains and chips on deck.
8. Fiber optics not working. No illuminator
9. Waterfall lighting not in.
10. No conduit in concrete riser for wok pot # 3 fiber optics.
11. Wok pot lines plugged and do not spray correctly.
12. Wok pot bubbler pipes stick up over pots.
13. Diving board set crooked.
14. Gauges for cleaning system broken.
15. Gauges for pumps broken.
16. Dirt in deep end can not make it to the main drain. PCC2000 spraying over the top of main drain, keeping debris from making it to the drain.
Called and left message for Debbie to call me. She will be out till Friday. UV system was installed and plumbed into the filter.


Tuesday, March 14th, 2006

Debbie Moles called and asked if I would mark all the areas that need repair in the deck. She said they would be out Thursday or Friday or Monday or Tuesday to fix it. The plaster stains would be looked at and the diver will try to get them out. The start up crew placed the PCC cleaning heads into the pool. Added skimmer baskets and flow nozzles. Wok pots #2 and 3 has something in the line and does not flow correctly. The plug is before the fiber optics, so they can’t blow it out. They left the remote for the water features and lights with me. The color wheels on the lights do not work or are missing.


Sunday, March 12th, 2006

Pool is now full of water. Also full of dirt, leaves, and anything else that got blown around. We haven’t had rain or a dust storm in a long time, and the first time we put water in the pool, we get both.
I filled the wok pots to check and see if there are any leaks. The 2 middle pots leak at their bases.


Tuesday, February 14th, 2006

Fiber optics that was broken in pot #3 was pulled from their conduit. I noticed several cracks in the stucco on the face of the waterfall.

Week 46

Thursday, February 9th, 2006

Poco Verde removed wok pots. Fibre Creations came out to place fiber optics. Could not do water sheer due to placement too far into wall. No lip to mount to. Can not cut into the tile due to the light fires down and would be blocked by the tile. Number 3 wok pot fiber optic line broke. Have to re-plumb wok pot fiber optics.

Day 20 of contract

Monday, February 6th, 2006

Front face of waterfall tiled. Side wall is almost complete. Tile sits flush with water sheer. There is no place for the fiber optics to mount.
“The Fiberstars Waterfall Light Bar can be installed
before or after the fall is installed. Note: Installation
of light bar on radius falls before the fall is installed is
recommended. Making sure the bevel on the
light bar track is angling away from the pool wall,
toward the back of the water (see Fig. 2). Simply
attach the light bar to the fall using clear PVC cement.
Be careful not to obstruct the water flow with the light
bar track or PVC cement. Pull fiber through the conduit
at the waterfall back to the illuminator location.
Important! On sheer falls there must be
1 1/8” between the finished tile and the front lip
of the fall. On Rain falls there must be 1 5/8”
clearance for installation of light bar.”

None of these instructions were followed as the water sheer is flush with the tile. These instructions were taken from Fiberstars website, http://www.fiberstars.com.

Week 42

Thursday, January 12th, 2006

Debbie Moles called to let me know that the inspector for Paddock (Gene) was out today to look over the project. She stated the he agreed that the walls were the worst he had seen and needed to be replaced per plan. She offered 2 plans of action.
• Plan 1. Issue money back on the planter and offer a 2 year warranty.
• Plan 2. Fix it per plan with a 30 day extension for time needed to rebuild the planter and waterfall. After 30 days, they will pay $50.00 in cash per day in penalties up to $500.00. The 30 days do not include the time needed to plaster and the pool startup.
Both plans require I close the complaints with the R.O.C.
I asked her if the wall that needs the permit would also be included since it was cracking and falling down. She seems to think that would not be a problem but had to check with Nancy Graham and would let me know if it would extend the 30 day time limit.
I agreed to the second plan and she will fax me the addendum.
The wok pots and concrete risers will be fixed Monday or Tuesday.
The addendum will not include the side property wall due to it was not included in the ROC complaint. But they would fix it if needed.

Debbie Moles faxed over addendum #47525 that states 3 walls of the planter will be rebuilt to plan. They will have 4 weeks to finish the work.
I signed and faxed it back to her

Merry Christmas

Wednesday, December 21st, 2005

Debbie Moles called to check status. I expressed to her how I thought the pool was coming along. I am extremely disappointed in the progress of the pool. We are no closer to finishing this project than we were 2 weeks ago. She would have Scott call me. A wall sub-contractor stopped by to take measurements for 2 sections of wall and 3 pillions. I told the sub that just 2 sections of raised wall in the middle of the fence run would look stupid, and he agreed. Scott Dilliam called and said that the city inspector had some issues. He had already made repairs to the heater and was working on the back wall. He stated that he had talked with the sub and that he would take the wall up 2 rows from the existing wall all the way down to the area past where the inspector had indicated. The wall would be taken care of by Paddock at no additional cost to me. He said that I should talk with the neighbor and see if it was ok with them to raise the wall.
Chris from Poco Verde stopped by to look at the wok pot fountain pipes. He said that he did not think they could be straightened due to the pipes entering the pots at the wrong area. He dropped off a one year warranty on work they performed.
Complaint filed with the Arizona Registrar of Contractors.
Complaint # M06-1230 and M06-1231


Monday, December 19th, 2005

Debbie Moles called to check status. I told her about the pipes in the wok pot not being centered. She said that they should be adjustable so we could center them.

Wrong Pots

Friday, December 9th, 2005

I told Poco Verde about the waterline tile, and they said they would cut it out of their way when they place the saltio tile across the top. I met with the permadeck repair that was out to recolor the area replaced by grout. He agreed that the grout would not last long. He had to talk with his department before proceeding. Bob Owens from Poco Verde called and said the wok pots were wrong and it would be the end of the month before new ones could be made. He was going to check and see if an alternative color pot could be found. Debbie Moles called and I told her about the grout used for the deck, no water proofing in planter, wok pots and wok pot tier seam. She talked with Scott Dilliam and he assured her that it was not grout but was just covered in some grout and it was hard as rock. She also said that Poco Verde was able to find the right wok pots and would be installing them today. The seam would be ground down early next week and then filled with permadeck.


Wednesday, November 30th, 2005

Filled out complaint paperwork for Registrar of Contractors. I drove down to Paddock and gave Debbie Moles a copy of what I was going to submit to ROC. I returned home to meet with Scott Dilliam and Chris from Poco Verde. They assured me that by December 9, 2005 most of the work would be completed and ready for inspection. The water sheer would be raised and the saltio tile would rest on the top of the sheer. The fiber optics, tile, wrought iron fence and waterfall should be complete. I called Debbie Moles and relayed the information I got from Scott. I talked with Bob Owens from Poco Verde, and told him about the quality issues they have.

Week 35

Monday, November 28th, 2005

Chris from Poco Verde called for an exit survey. I told him I was not at all happy with their performance. Plus I did not realize they were done since many things were not complete. The planter has not been water sealed. The tile is still 2” above the water sheer. Nail holes still not patched. Wok pots not placed. Basically the entire check list has not been completed.

Get it Done

Monday, November 21st, 2005

I spoke with Debbie Moles and informed her that nobody had been out to work since Thursday. She asked if I had met the new superintendent Kevin Thompson yet. She would make some calls and call me back on when they may start work again.
I e-mailed both David Reiter and Nancy Graham about the delays.
Received e-mail response from Nancy Graham:

Debbie in our Quality Assurance department monitor your job. Debbie has been working with Scott Dilliam and Bob at Poco Verde regarding all the repairs. Scott is making some repairs on the feature, Scott and Debbie want to make sure this is correct as it is not just a standard pool. Scott is waiting for Fiber Optics to make changes which happened last Thursday. Scott Dilliam will make sure all the pool is up to both our standards. looks like you are at the finishing phases.

Debbie advised me she has been in contact with you almost daily, anytime you have a custom design pool it can require more attention, it is more important to get it done correctly and make the changes at this point. Debbie also stated that we have had more than normal challenges with Poco Verde.

Debbie also said you have been very patient and we are truly sorry it has taken this long. Debbie will stay on this until it is done and you are 100%. Scott Dilliam is one of our best supervisors, he will also stay on top of making sure poco verde has to finish around the sheer as we can not get tile around planter wall then we can do tile work. We will stay on top of poco verde to make sure this gets done. You are literally weeks away from being completed.

Again we will stay in touch, Debbie will be checking with you and communciating as we committed to building you a beautiful pool. You do have very complicated pool (not out of our realm) but it does take time.



Debbie Moles called at 4:10pm and said that Poco Verde would be out on Tuesday. She stated that the pool would be ready for tile the first of next week. I reminded her that the waterline tile still needed to be redone due to the gap at the top of the wok pot bases, number 3 on the list of concerns, and the missing random tiles, number 4 on the list of concerns. I also pointed out that the water sheer was supposed to meet the 5” tile fascia, but they had left a 2” gap, number 7 on the list of concerns. Fix the concrete lines showing on the pot risers, number 6 on the list of concerns. She wanted to set up a meeting for me and Scott Dilliam. I told her that I have met with him several times and have left him lists and drawings to no avail. She will meet with him Tuesday and let me know what they are going to do. At this point I am so disappointed in the pool I just want it to be done.

Week 34

Thursday, November 17th, 2005

Fiber optic people started on adding fiber to waterfall. They cut out the wall from the misplaced conduit to where it was supposed to be, chiseling a line inside the waterfall wall. I spoke with Debbie Moles and told her about the nail holes in the face of the waterfall that Poco Verde was going to repair before painting but did not. I also asked her about the fiber being embedded into the wall. She said that the nail holes would be fixed and that the fiber optics would never be a problem in the wall. She asked me to e-mail her some current pictures of the planter.
E-mail to her.
This is where we are at as of 11-17-05
Picture DSC00075 – front view of planter.
Picture DSC00079 – water sheer with fiber optics cut out?
Picture DSC00080 – I will be happy to buy Poco Verde a level if they need one.

Live With It

Sunday, October 30th, 2005

My wife and I looked at the current state of the pool, to be able to list what we would have to live with and what has to be changed.
Stuff we could live with: Just cause we want it done.
1.8” tile cap on planter wall. Not a full tile along the side and double tile across the front.
2.No bull nose tile used across the front. Giving a straight edge from the top of the waterfall to the face.
3.Planter side walls not lining up with the deck. The original idea was to have the stamped tile in the deck continue on the planter wall.
4.Planter rear wall now straight enough not to be as noticeable.
5.Crack in planter rear wall still seen but only from behind the wall on the equipment side.
Stuff that has us concerned must be fixed:
1.Planter still not water sealed. As promised by Poco Verde.
2.Pool main lighting set crooked.
3.Tile gap at wok pot risers.
4.No random decorative tiles installed as per plan.
5.Tile capping planter not set solid. Hollow beneath tile, will crack when stepped on.
6.Risers behind Wok pot risers have concrete line where concrete was added.
7.Waterfall set too low in wall. Water was to exit just below top tile.
8.Waterfall fiber optics placed wrong.
9.Waterfall, planter front wall, has nail holes visible.
1. Waterfall is not a rain style.


Friday, October 28th, 2005

Work on the wall continues. They painted the planter walls. Spoke with Debbie Moles about 4:00pm. I told her about the waterfall being too low and she said that the original pictures from Paddock where artist concept pictures and may not be exactly what is installed. Told her I would like to meet with her and or Scott Dilliam to discuss the planter waterfall. She would get a hold of Scott and let him know.

The Wall

Wednesday, October 26th, 2005

Work on the wall continues. Backyard interior wall that Poco Verde replaced was painted white.
Talked with Debbie Moles and told her about my concerns on the uneven planter wall. She called back around 1:40 and said that Scott Dilliam and Chris from Poco Verde would be out around 2:30 to 3:30 to discuss the problem with me.
At 2:30 Poco Verde showed up and I showed him the drawing I had verses the current layout. The equipment wall not level, tile only 8” wide on the side wall tops, the waterfall 1 brick row below the top, the fiber conduit way below the waterfall, and that the planter had not been fully sealed. He said they would seal the planter today, talk with Scott about the placement of the waterfall and conduit, and level the top of the equipment wall with stucco. Redo the stucco on the planter before painting it and then painting it around Friday. He said that Poco Verde would warrantee the wall from further cracking, and if it did crack they would repair it. I asked for this in writing and he said he would get me a copy. He said he would have to check his drawings about the tile widths, capping the planter walls. The side caps were 8”, the same thickness as the bricks, and could not be larger due to the tile being too brittle to hang over. As for the waterfall cap, he could credit the cost if his drawings showed 2 rows. I told him I prefer 2 rows of tile as in the drawing I have. He was waiting for the fiber optics to be plumbed before he can set the wok pots.
An email showing the orig. pool layout pictures and current design was sent to Debbie Moles, at 4:00pm. :
Pictures 001, 002, and 003 are the original design pictures I received when we purchased the pool on March 26, 2005.
Picture pool was altered to the way it needed to be built due to diving pool specs, fitting it into yard, and visual appeal. Mr. Anderson and I reviewed the final plan on April 15, 2005.
Picture DSC00001, DSC00010, and DSC00011 Show the current progress.
Picture DSC00001 shows a couple of things. First the waterfall front does not continue onto the deck as shown in picture 001, where the tile lines up with the pool deck tile line. At this point I could live with that. The unevenness of the back wall.
Picture DSC00010 shows the tile layout. The side tile has been cut to wall thickness. The waterfall tile has not been cut yet.
Picture DSC00011 shows the waterfall is set too low into the wall. The water was to look as if it was just blow the tile. The electrical conduit is way to far from the sheer. Instructions for placing the lightbar can be found here:
If you need anything please feel free to contact me.

Thank you,


Friday, October 21st, 2005

Debbie Moles called at 10:05am and said that she had spoken with Scott Dilliam about the wall. He agreed that it was crooked and that you could still see the crack. She said they should have replaced it back when it was first noticed. I told her about the rain waterfall sitting on top the wall and the electrical conduit was too low. I will leave a copy of the instructions on the water feature. She will let Scott know on Monday.
Poco Verde worked on the wall again today. They placed a row of bricks on top of the waterfall. Now I am more confused than ever. To repair the crack, they cut out the top of the wall and added a piece of rebar along the top, then filled it back in so the crack would not widen further.

Week 30

Thursday, October 20th, 2005

I was away on vacation from Oct. 16 till Oct. 19. It looks as if they attempted to finish the planter rear wall. I hope they don’t think it is finished as it still is not a level wall. The light fixtures in the pool are installed, crooked with gaps, but installed. The heater has been re-plumbed, looks better but the pipes still enter at an angle. Larger pump for the waterfall installed. Waterfall sheer placed and plumbed. Pool and area cleaned up and most of the trash removed. I received an e-mail from Cori Johnson on Oct. 17, 2005:
Good Morning Mr. and Mrs. X –

This e-mail is to notify you that your pool has moved over from Jillian’s desk to Anna Cota’s for the next stage of construction. This morning I did release you for your interior and exterior clean-up and you can expect them either tomorrow (Tues. 10/18) or Wednesday (10/19).
If you have any questions, feel free to write back with them or you can call me on my direct line.

Have a nice day,
Sometime during the afternoon, the front of the waterfall was completed. With this done I noticed the electrical conduit for the fiber optics is too low. As per Fiberstars instructions:
“The conduit should placed so the top of the hole in the conduit is even with the bottom of the waterfall lip.”
This was not done. I am also concerned that the waterfall is not a rain waterfall as expected, but a sheer descent.

Wall Call

Tuesday, October 11th, 2005

Debbie Moles called about the wall. I told her it is still not completed. A crack developed from top to bottom, just right of the planter. It looks as if it had been repaired, or at least attempted.

Tile Tomorrow?

Friday, October 7th, 2005

I met with Lloyd Wilson at 9:30am. I told him about the tile only having one color. He checked the plans and confirmed it was to have a random tile approximately every 3 feet. He said he would have them add it. If I wanted to leave it one solid color tile I could contact the salesman, and they could credit the cost of the second tile. I decided we would go with the original plan due to I want nothing to do with the sales end of it anymore. He said the tile on the raised bases needed to be redone due to a large gap at the top of the bases. Poco Verde was to be out with the wok pots so that could be done. Fiber optic illuminator had to stay on the outside of the pool equipment wall due to fiber length constraints.
3:00pm Debbie Moles called and said Poco Verde would be by to work on wall tomorrow. I told her they had started on it today. They had removed the top 2 rows of bricks on half the wall. She was also under the impression they were to replace the wall, not just straighten the top rows. Lloyd Wilson assured her the wall would be perfect when completed. I also mentioned to her that the tile people had broken off a chunk of deck at the first wok pot base, and that the planter was still not sealed correctly. I had spoken with the man from Poco Verde that is working on the wall, he stated that the planter was all sealed and he was returning tomorrow to tile. I am unsure of what he is going to tile since nothing is correct enough to tile yet.

Week 28

Thursday, October 6th, 2005

Debbie Moles called and said Poco Verde would be by to work on wall soon. Tile on the raised wok pot and pool perimeter started. One color tile only, second color, randomly placed tile, nowhere to be found.


Monday, October 3rd, 2005

I met with Lloyd Wilson at 9:30am. He looked over the deck and checked the planter wall. He agreed that it was crooked.
Debbie Moles called and said there was a work order for the planter wall and heater repair. She stated that she had spoken with Scott Dilliam about the planter wall. She would call Poco Verde tomorrow. The heater manufacturer would need to come out to find the leak in the heater. I asked when the salt system would be installed. She said it was last to be installed.

Week 27

Thursday, September 29th, 2005

Work on forming deck and wok pot areas.
9:00am Debbie Moles called to ask about progress. I told her that the framers had just left. I told her about the planter wall being stuccoed but still made of miscellaneous bricks. I also mentioned that the planter wall looked straight if you were really drunk. The pool heater still leaked, and the pump pads were still sunk in the dirt.
I did notice that the planter had been partially filled with dirt even though it had not been fully sealed. This raises future problems of water from the planter exiting thru the waterfall area.


Friday, September 23rd, 2005

I met with Lloyd Wilson at 9:30am. He marked out where the deck is supposed to end. He marked out the walkway from the patio to the deck, leaving 6” gaps on both sides of walkway, between patio and walkway, and walkway to deck. We discussed the back wall of planter. He also noticed it was not straight. He is going to have Poco Verde replace the wing wall made of ½ bricks, and the wall height should be 5” to match the existing wall. The opposite side wing wall will be deleted. Poco Verde will also fill the gaps in the blocks forming the planter. He also mentioned lowering the deck cap from 5” to 4” on the wok pot bases. I told him I would prefer leaving it at 5” to match the rest of the pool. He said the fiber optic people should be out Monday or Tuesday to sleeve. He also noted that none of the plumbing has been repaired as of yet. Debbie Moles called 11:05am, checking on how things are. She will call on Wednesday to check back.
12:00 noon Poco Verde was out to work on the wall and stucco. I told the one guy there that the wall needs to be even with the existing wall. He did not know this. I tried to explain that the wing wall they had put up was going to be redone, I don’t think he understood. Looking at the back planter wall you can see how it bows down in the center.


Wednesday, September 21st, 2005

Called Lloyd Wilson at 7:15am and told him about the waterfall/wall concerns. He said he would come by and look at it. He came by about 9:30am.
At 9:10am Mike with Poco Verde called and left a message that they would not be out today due to a funeral.
Debbie Moles called at 11:22am and said that they would come by and form the deck today and pour on Monday. My wife told her she may need to talk with Lloyd first.
1:00pm a crew arrived to grade the deck area. They formed deck area short. Per plan shows deck out to the edge of the fireplace so that the security gate would bolt to the house. Deck stops in the middle of a window as framed now. Sidewalk from deck to existing patio was not framed as discussed on August 15, 2005. It was not listed on their plan.

936 hours late

Wednesday, September 14th, 2005

Poco Verde completed backyard wall, only 936 hours late from the time promised. They started on the waterfall feature. I noticed they did not continue the rear of the waterfall from existing back wall as shown in the overview picture and discussed on September 13, 2005 with Craig and Lloyd.


Tuesday, September 13th, 2005

I met with Lloyd Wilson at 8:15am. I showed him the sinking pumps, missing planter foundation, and leaking heater. He would have someone out to fix the heater and see if they can level the pumps. He said Poco Verde would be out today to start on the wall. Poco would paint the wall because they were using standard bricks. He painted where the back planter wall would be located. The fiber optic people came by to look over the project. They will run their conduit, and then after all is done, set the illuminator and controls.
12:00pm, met with Craig from Poco Verde. We discussed painting the wall to match the house since it needed to be painted anyway. They started digging the foundation for the wall and removal of the unneeded foundation already poured. We went over the placement of the rear wall for the planter. The 5’ tall wall meets the existing back wall and extends past the planter, centering the 3’ planter. I gave him a copy of the overview picture. He said they should have the backyard wall done today or tomorrow securing the backyard.


Saturday, September 10th, 2005

10am. Heater was installed. Showed the installer where the pumps foundations were sinking and putting pressure on the pipes. He said he would let his boss know. Noticed water leaking from heater base around 4pm. Plumbing from heater to filter and pumps looks to be under stress, not straight out but forced into place, to fit existing pipe layout.


Wednesday, August 31st, 2005

Footers for waterfall and side yard wall dug and poured. Waterfall footer did not include footer to existing back wall, only u-shaped. Side yard wall footer poured to even with front of house, past electrical service. No footer dug or poured from side wall to house.
4:00pm called Lloyd Wilson and left message about walls.

Week 20

Monday, August 15th, 2005

I met with Lloyd Wilson around 9:00am at the house. He marked the location for the wall to be replaced. Poco Verde would be out soon to replace it. I had some questions about the rebar in the steps, and wok pot area. The steps were fine but the wok pot drawing he had did not show the 2 tier set up. Along the back wall is +12 then +6 for the wok pot fountain, and +6 for the planter pot behind the wok pot. We discussed wok pot bases. Bases are to be concrete decking material and Saltillo topped, with waterline tile face. The waterfall will be capped with decorative cap, due to cracking from block construction, and then stamped with Saltillo. Waterfall will be faced with waterline tile and random pattern. Waterline tile is to include random deco tile, same as waterfall face. Waterfall retaining wall rebar was placed in the wrong location, will be moved to the waterfall and not along the wok pots. Waterfall needs to be shotcreted so waterline tile can be added to face, but no waterfall has been made yet. I mentioned that no heater had been installed when the electricians were here. He marked the location for the heater near the pumps. He said the salt system, and fiber optics would be installed at a later date also. Passed electrical inspection on 8-12-05. The walkway from the patio to deck was still not in the drawing and resurfacing the patio was unclear. He noted both items. Expressed my dissatisfaction with the whole project and miscommunications between Paddock, their subs, and myself.


Wednesday, July 20th, 2005

1:10pm Mike Maez checked layout. We discussed wok pot bases. Bases are to be concrete decking material and Saltillo topped with waterline tile face. The rain waterfall will be capped with decorative cap or tile, due to cracking from block construction. Fall will be faced with waterline tile and random pattern. Waterline tile is to include random deco tile, same as waterfall face. Deck will slope away from pool for drainage. Some dirt will be left to level the rest of the yard and fill planter. Wired remote and wireless to be supplied by Paddock. Oxidizer system not in plan and may not be needed. He is going to check if it is needed. North side of pool needs to be raised in order to level the pool. Jazz and fiber optics may not be able to sync together. Pool had to be moved approx. 3” north towards the house to make room on the south wall. Wall pylon needs to be removed and a new one built inline with the new fence line. Second story flood lights may need to be removed – depends on the inspector. Pool construction will take between 12 to 14 weeks. Excavation will start Friday, July 22, 2005.

Layout Again

Tuesday, July 19th, 2005

7:05am Pool layout touched up by Paul Elkins.

Week 16

Friday, July 15th, 2005

4:35pm Left message for David Reiter. Yard is still not secured, have not heard from anyone about the progress. Pool layout lines are fading. I do not see how construction will be completed by the middle of August.


Monday, June 20th, 2005

10:00am Nickel Excavating came by to look at project. They suggested removing pillion on 8’ wide gate entrance to help get vehicles into the back yard. Also have a landscape company remove the trees.

Week 11

Thursday, June 9th, 2005

9:45am Paul Elkins arrived said he could not layout the pool until the fence and trees were removed.

10:05am My wife called Shirley Thompson and explained this to her. Shirley Thompson said she only showed 2 stumps to be removed from the pool area. She was going to contact Jason Anderson and find out what to do.

2:00pm Mike Maez, 480-xxx-xxxx, came by. My wife showed him the fence and trees to be moved. Maez said he would have a demo crew out ASAP to do the demolition. Then right away have the fence contractor put in the new wall to secure the back yard. He marked with paint the location of the new wall. They talked about the planter behind the water feature and the wall needed to hide the pool equipment. The drawing we got from Paul Elkins did not look like it included these items. Maez said that Poco Verde would be installing them after the pool had been shotcreted. They also discussed tile patterns using different types of tile. He said they could not use Saltillo tile around the top of the water feature and Poco would come up with some ideas for us to choose from. She also asked him about the construction of the wok pot water features. Our concern was not being strong enough to support the weight of someone standing on it. He said it would be strong enough and would be made out of the same material as the pool.

Should have Canceled

Sunday, May 29th, 2005

Sent e-mail to Paddock Pools. Wondering what is the status of the pool. One copy to online help at their website, another copy to dghiz@paddockpools.net.

The letter in part read:

I am seriously considering canceling the agreement. It seems to me that you are not interested in building my family’s pool. I see your advertising constantly asking for new customers, but when you get one, you don’t seem to care enough to follow though with the job. You boast that since 1958 you’ve been listening to your customers needs. Well my needs are to have a pool constructed in a timely manner and informed about its progress. I deal with contractors daily and know that schedules are hard to keep and business is booming. But I also know that word of mouth can destroy reputations. I have tried to be patient. As you can see all communications had to originate from us. Not once was I contacted and informed of any problems or design issues. If there is a problem I would be more than happy to try and solve it.
I would like to meet with someone and try and resolve these issues. First I would like to request a different salesperson. I would like to meet with someone in authority to guarantee that this project would be expedited in writing. A schedule of when the pool is expected to be started and completed. And, if possible, the status of the project as of now. As for right now I have to explain to my wife and kids why they will have to wait till next year to swim.
Thank You,

Continue or Not

Saturday, May 28th, 2005

I received an e-mail from Mr. Anderson apologizing for the delay. He informed me that you were resolving the delay with the project. If I wished, we could continue with the project and it would be expedited. Or I could choose to cancel the agreement and the deposit returned to me. At this time he is waiting for my decision.

Week 9

Friday, May 27th, 2005

Over 8 weeks have now passed and I am still unsure of the progress of the pool. I return to Paddock Pools on Thomas rd. Mr. Anderson was not available so I again spoke with Mr. Roderick. He thought that everything had been taken care of. I told him that after 9 weeks I figured that something would have been done to start the pool. He could not tell me the status at that time.

At this time I was starting to get upset about how unconcerned everyone is about my purchase. There are several pool companies out there that would like to have my business. Mr. Roderick told me he would have Mr. Anderson contact me.

Week 8

Tuesday, May 24th, 2005

I drove to the Paddock Pools on Thomas rd. and asked to speak with Mr. Anderson to find out the status of the project. He was not in at the time and I was referred to Dan Roderick, Residential Division Sales Manager. He was unable to tell me the status of the pool and called Mr. Anderson. Mr. Anderson arrived shortly and told me that everything was being done as soon as possible.


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