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My Paddock Pool Sucks » ROC

Week 56:

Thursday, April 20th, 2006

Complaint filed with Arizona Registrar of Contractors.
On March 31, 2005 I contracted for a custom pool with Paddock Pools. It is now April 19, 2006 and they have yet to complete the pool.
I was forced to file a complaint with the R.O.C. on December 21, 2005 due to poor construction and they promised if I rescinded the complaint the pool would be completed shortly after February 15, 2006. I pulled the complaint and most of the items have been repaired.
Currently there are several items yet to finish.
1. Custom waterfall face stucco cracking. Many stucco patches to cover existing cracks. Stucco wall face looks poor, mismatched, and uneven.
2. Color wheels on main pool lighting not able to change separately by remote.
3. Fiber optic controller not on remote and color wheel not able to change separately by remote.
4. Gauge for waterfall pump not working. Explained – OK
5. Water leak at Jandy valve for one of the wok pot fountains.
6. Stains, paint and chips on pool deck.
7. Cleaning system not working correctly and plugged with construction material.
8. Fiber optic lines falling out of waterfall.
9. Wok pot water lines can be seen (pipes above nozzles)
10. Stains in pool plaster.
11. Concrete riser for wok pot # 3 not finished.
12. White spacers made from scrap pipe holding wok pots level. Needed?
Other problems keep arising as construction continues.

The pool was promised to be complete by April 19, 2006 by Edward Ghiz, Sr. Vice President, Construction Division.
I have a custom waterfall that has had to be rebuilt numerous times due to poor construction and was just refinished again this week. The waterfall face is just cosmetically poor due to mismatched stucco and with no cantilever edge to hide the sheer and fiber optics.
I feel the time it has taken to build this pool is way beyond a reasonable amount. I have made several concessions to try and expedite the work.

I would just like them to finish the work as promised with the quality and workmanship expected from Paddock Pools Construction Co.

——————————————————
DSC00262Ron with Paddock came out to start draining the pool. He also said that he would try and hide the pipes sticking out of the wok pots.
Paddock Pools, pool deck people came out to resurface the wok pot riser. He said he could texture it today and paint next week. Then when all the other work is done paint the entire deck and repair all the chips.

Call

Friday, January 13th, 2006

Debbie Moles called to let me know that the starting date would be Tuesday the 17th of January, so all work should be complete by February 15, 2006. She needed to get in touch with the ROC inspector to verify the complaint had been canceled. Scott and Bob would be out Monday to look over everything that needs to be redone. The wok pot risers would be started on Tuesday and the wok pot fountains would be complete by Wednesday. Demolition would start also on Tuesday.

Week 42

Thursday, January 12th, 2006

Debbie Moles called to let me know that the inspector for Paddock (Gene) was out today to look over the project. She stated the he agreed that the walls were the worst he had seen and needed to be replaced per plan. She offered 2 plans of action.
• Plan 1. Issue money back on the planter and offer a 2 year warranty.
• Plan 2. Fix it per plan with a 30 day extension for time needed to rebuild the planter and waterfall. After 30 days, they will pay $50.00 in cash per day in penalties up to $500.00. The 30 days do not include the time needed to plaster and the pool startup.
Both plans require I close the complaints with the R.O.C.
I asked her if the wall that needs the permit would also be included since it was cracking and falling down. She seems to think that would not be a problem but had to check with Nancy Graham and would let me know if it would extend the 30 day time limit.
I agreed to the second plan and she will fax me the addendum.
The wok pots and concrete risers will be fixed Monday or Tuesday.
The addendum will not include the side property wall due to it was not included in the ROC complaint. But they would fix it if needed.

Debbie Moles faxed over addendum #47525 that states 3 walls of the planter will be rebuilt to plan. They will have 4 weeks to finish the work.
I signed and faxed it back to her

Merry Christmas

Wednesday, December 21st, 2005

Debbie Moles called to check status. I expressed to her how I thought the pool was coming along. I am extremely disappointed in the progress of the pool. We are no closer to finishing this project than we were 2 weeks ago. She would have Scott call me. A wall sub-contractor stopped by to take measurements for 2 sections of wall and 3 pillions. I told the sub that just 2 sections of raised wall in the middle of the fence run would look stupid, and he agreed. Scott Dilliam called and said that the city inspector had some issues. He had already made repairs to the heater and was working on the back wall. He stated that he had talked with the sub and that he would take the wall up 2 rows from the existing wall all the way down to the area past where the inspector had indicated. The wall would be taken care of by Paddock at no additional cost to me. He said that I should talk with the neighbor and see if it was ok with them to raise the wall.
Chris from Poco Verde stopped by to look at the wok pot fountain pipes. He said that he did not think they could be straightened due to the pipes entering the pots at the wrong area. He dropped off a one year warranty on work they performed.
Complaint filed with the Arizona Registrar of Contractors.
Complaint # M06-1230 and M06-1231

ROC

Wednesday, November 30th, 2005

Filled out complaint paperwork for Registrar of Contractors. I drove down to Paddock and gave Debbie Moles a copy of what I was going to submit to ROC. I returned home to meet with Scott Dilliam and Chris from Poco Verde. They assured me that by December 9, 2005 most of the work would be completed and ready for inspection. The water sheer would be raised and the saltio tile would rest on the top of the sheer. The fiber optics, tile, wrought iron fence and waterfall should be complete. I called Debbie Moles and relayed the information I got from Scott. I talked with Bob Owens from Poco Verde, and told him about the quality issues they have.

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